I went to your location on 168th and Maple St in Omaha Nebraska to return some milk we purchased that tasted sour. I will say my experience has me questioning if I will ever shop at your store again, regardless of how much money I save our family by price matching.
I arrived and was first in line behind a woman exchanging an online purchase, your customer service associate was having a hard time locating the order. The line quickly stacked behind me. Granted it was a busy Sunday afternoon but not one of the 2 customer service managers stop to help regardless if the 3 stops they made up there between the two of them. Although this is not my main concern, I felt bad for this girl. Wal-Mart is definitely the worst in customer service so too say my expectation was any higher would be a lie.
My, and the line of 10 people behind me was more what we saw in the area. Stacks and stacks of returned merchandise waiting to be put away. It's a busy Sunday, of course there are a lot of returns! It's the absolute disgusting cart of food I saw with NON SHELF stable food sitting in these carts for at least the 15 minutes I spent waiting to return my milk, that was still sitting there after going to get my exchanges, not to mention how long it sat there before. Your most common disease carrying items.... a 5 lb roll of hamburger, a gallon of milk (what a coincidence), and frozen chicken that I can guarantee you was no longer frozen!
As I left, I contacted your store management right away, the manager was not in but spoke with another manager who stated all those items would be thrown away, which I knew was a complete lie! It's buried in a basket with shelf stable items to be returned to the shelf.
I'm utterly disgusted, contemplating contacting my local news station, as well as the CDC and FDA to report a complaint. I will be spreading the word, absolutely unacceptable! An apology from your manager, Derek, would have at least been nice instead of excuses!
Product or Service Mentioned: Walmart Manager.