Obviously I can't speak for everyone, but I am personally pleased with our local Wal-Mart. The employees are friendly (most of them anyway), they are quick to resolve any issues, and have the best prices around. I've worked in retail for 4 years in total. In my time, I've seen all sorts of customer ranging from the entitled, the impatient, the one looking for a discount, etc. If an employee doesn't seem "happy-go-lucky" when you complain, its most likely due tot he fact you're not the first person to complain. They've heard it all, most of them being silly complaints that the customer probably brought on themselves.
I'm not defending Wal-Mart and I'm not defending the customers of Wal-Mart. This is just a compliment for remaining cool and collected when the going gets rough. I will tell you about an experience I had. Again, this is not a complaint!
Since we're not in the best financial circumstances at the moment, we've been looking for ways to save money on everyday items. I discovered coupons.com. When I went through the self-checkout with the exact item as advertised on the coupon and scanned the coupon, it appeared it was accepted. After swiping my debit card, selecting the payment method, etc; the self-checkout informed me I didn't have a valid item for the coupon. To inform them of a possible error within their system, I asked an employee for some help. She didn't want to listen to me, constantly interrupted me, and didn't want to help at all. I accepted that and left. I later called the 800 number to let them know of my experience. I also called the store. I wasn't expecting any compensation, but they provided it anyway. Even if I wasn't offered anything, I wouldn't have cared. I know things happen, and being pulled in a million different directions by customers doesn't help your frustration level.
To the employees of Wal-Mart: When things seem rough, just remember - For every nasty "customer", there are ten others who will make a bad day good! Hang in there!
Product or Service Mentioned: Walmart Coupon.