I recently bought a Straight Talk phone from Wal-Mart after I was fed up with Verizon. I was using the phone when I accidentally dropped it in the toilet.
I bought this phone on July 16 and went to return in on July 22, which is within the allowed return policy. When I told the customer service employee, she got a tude with me telling me I wasn't allowed exchanging the phone because it was damaged. Wal-Mart's slogan is satisfaction garanteed well that was a joke. I demanded to speak to a manager so an assistant manager named Barry came up.
He was just a *** reciting that the store does not refund or replaced damaged merchandise. I asked if I could get a discount on another phone since this was an ACCIDENT. He told me no. I told him that my husband works at Wal-Mart's Home Office which is his boss.
He gave me tude saying that he didn't care where my husband works.
Wal-Mart needs to know that customers sometimes have accidents but they just act like they are perfect and they never accidently broke something.
They should have at least let me get another phone at a discount since THIS WAS AN ACCIDENT! I will be telling my husband about my treatment at this store and he will be looking into Barry's poor customer service skills.