I was at heartland Walmart when I got into line at express. There were maybe 4 people in front of me. There was one cashier, and another girl who wasn't wearing a vest, I assumed she was a csm as she told the cashier she is going somewhere. The cashier was going very fast until she stopped to do a MasterCard application which was SO unprofessional.
I said "excuse me, can you call for more cashiers?". She looked at me and said she's sorry but she cannot do that, and I was like "what, you can't call your manager and ASK FOR MORE CASHIERS".
just then the csm came back and said "you haven't even been in line for more than a minute, and your next, what's your problem?" I told her to call a manager because that is so unprofessional. She picked up the phone and paged for someone.
Then she looked at my cart and told me I have more than 12 items and I need to go to the regular checkouts. I told her that I will pay here and I will report both csm and cashier to a manager. Then this manager came, she asked what the problem is. I began to explain it when the csm said "she has like 30 items and she came to express". The manager told me to leave and I started to put the stuff on the cashiers counter and she was scanning it (ignoring me the whole time).
The csm and manager were talking and then the manager walked over and said to the cashier "don't serve this customer" and she cancelled the transaction. She threw all my things back in my cart and told me I will have to go to the regular checkouts like everyone else.
I told her that I want to talk to the store manager, and she was like "I'm done with you" and she took my cart and pushed it behind the customer service desk. I went to the customer service desk and asked for a manager when the customers in the lineup behind me started screaming at me for cutting.
I tried to explain the situation to them when two undercover security guards came and escorted me out. I tried to get back in but the greeter called them so I left.
Product or Service Mentioned: Walmart Cashier.
Monetary Loss: $40.