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I purchased a 50-inch TV during the first shopping event at Walmart Thanksgiving Day for the one hour guarantee. Upon arriving home (2-hours away from the store), I entered the TC number only to be told that it was invalid and to return to the store where I bought the item. I found this out after calling the 1-800 four times before speaking to a live person.

The cashier rang up the tv along with other items I purchased and since this was not on a receipt alone it made this purchase an invalid one hour guarantee. I asked customer service rep how would I have known this she said I would not know this. She was unsure why that store was doing it that way. To add insult to injury my receipt was reviewed before I left the store by a greeter.

This is very disheartening and feels like a rip-off. This is not good customer service.

Review about: Walmart Cashier.

Reason of review: Poor customer service.

Monetary Loss: $240.

Preferred solution: Let the company propose a solution.

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Anonymous
#1077375

The 50" TV was not a part of the 1-hour guarantee, it was an in-store pickup item or guaranteed delivery BEFORE 12/24. That TV was on sale from Black Thursday all the way to midnight Black Friday.

So you do have an invalid TC for 1-hour guarantee.

Can't lose money if you can simply get a refund! Non-story here!

Anonymous
#1069883

I know this is a year old, but wanted to add my $218 worth.

They started passing out purchase receipts at 6:00, as promised. I was about halfway back in line. I got our receipt, paid, went to Tire and Lube where they loaded it, and was home before 7:00.

I got the replacement guarantee.

One year later, TV is working just fine.

Anonymous
Dallas, Texas, United States #955550

Have you people not learned yet,Cheap is not the Best Way to go.Element TV no way.

Anonymous
Dallas, Texas, United States #955546

I am so sure that you are doing Walmart a Great Service by stay away.HaHa.

Anonymous
Joplin, Missouri, United States #940143

I wont. I have not been in Walmart for going on about 3 years now.

walmart can go suck it and I mean it when I say I won't go back. It has nothing to do about a TV or anything they did wrong to me. I just don't agree with Walmart and HOW those TVs and most eletronics CAME TO BE AT SUCH A LOW PRICE. Most of their products are made by children who are forced to work..

Slavery! Someone is PAYING THE PRICE for these LOW PRICED items!! Shop locally owned small businesses AT LEAST.

WAKE UP PEOPLE. I do not wish to argue or debate this, this is HOW I feel about it...although you can all do some intense research and find out the truth for yourselves.

Anonymous
to eyeswideopen Lone Jack, Missouri, United States #945338

ALL ELECTRONICS AND MOST OF OUR CLOTHES ARE BEING MADE BY CHINESE CHILDREN FORCED TO WORK IN SWEAT SHOPS FOR LITTLE OR NO PAY. ALL MAJOR BRAND STORES SELL THESE PRODUCTS KNOWING FULL WELL WHERE THEY COME FROM, NOT JUST WAL-MART.

Anonymous
to Give Me a Break Pennsylvania, United States #1161731

I'm guessing that your keyboard was made by defective Chinese children as well. That would explain why your caps lock button seems to always be stuck.

Anonymous
to That Guy #1290039

Does the caps lock really matter? No, you still read it.

Anonymous
to eyeswideopen Joplin, Missouri, United States #970366

I agree, it's been 3 years for me also. I DO NOT go to wal-***!!

Anonymous
to eyeswideopen Warsaw, Virginia, United States #1190711

They are doing fine without you

Anonymous
Maple Heights, Ohio, United States #931869

I purchased 5 RCA tablets with insurance only to find that Walmart can't replace or repair but they are selling items with insurance my daughter was very disappointed when she could not get her tablet fixed or repaired. She is twelve and saved for two weeks allowance to purchase the items this should be stopped.

Anonymous
to Vietta #946409

Bahahahaha. An RCA tablet?

I didn't know that anyone bought anything from RCA anymore, let alone tablets.

When I think RCA I think of crappy tv's and remotes from the early 90's - and even back then they were going downhill. And you were surprised that there was an issue with it, really?

Anonymous
Saint Petersburg, Florida, United States #926223

Some of you guys, are worried about getting registered or getting rain checks, we received an emailed saying that it was ready to be picked up but when we were at the store, were told that the items were gone and they weren't getting anymore and they had to give us our money back

Anonymous
to walmart is a scam Saint Petersburg, Florida, United States #926229

I was told the same thing last week, I spend 4 hrs in line for the I pad mini and they told me they were not getting anymore and the rest of the customers were getting their money back

Anonymous
Ashville, Pennsylvania, United States #921878

I had the same problem. Called the number one the website for the one hour guarantee and they told me to go to the store.

Went to store - spent an hour waiting in line at customer service - was told that I needed to fill out a rain check since the item was rung up incorrectly (the cashier rang it up as though I received the physical item and not the one hour guarantee item). The manager stated they would call or email me when the item came in around 12/20. Now it's almost the end of December and I still haven't received a call. I called the store again today, spoke to the manager and he proceeded to tell me that since my item was "rainchecked" I would have to wait for all of the customers who "properly" registered their items online to get their TV's and if there were any left they would call me.

Oh and there is currently no ETA.

Anonymous
Eastpointe, Michigan, United States #921324

I feel bad for some of these posters. I went into my local Walmart on Thanksgiving night at 6 pm.

I was a given a voucher for the 50" TV. I went to the checkout, paid the $218.00 (plus whatever tax was added), went home, and registered the receipt online. I got an e-mail 3 weeks later saying that my purchase was ready for pick-up.

I went in, showed my receipt, and they wheeled out my Emerson TV. Very easy process for me.

Anonymous
to Newmom95 San Diego, California, United States #923148

HOW DO YOU LIKE UR EMERSON TV .. MINE SEEMS A LITTLE FUZZY

Anonymous
to TEE Houston, Texas, United States #923740

Mine seemed a little fuzzy too but I changed the picture size and it's fine now

Anonymous
#918069

just got my 50 inch element guaranteed TV from Walmart the remote control is missing screws are missing for the stand and there is a black glare on the television that is very noticeable.

Anonymous
Florence, Alabama, United States #916911

My store ddid this and gave back the money andand gave us the TV for free.. Came in yesterday

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