So I went to Walmart on Black Friday. I got the One Hour guarantee for the Dr Dre beats headphones.
When I registered, I got a confirmation email stating that it would arrive in stores between 12/14 through 12/22. I went to track my order today and then it says it won't be ready for pick up until 12/30!!!!!!! Mind you they guarantee your items come before Christmas. So I call customer service....
The absolute worse. How are you such a popular business and your customer service suckss? After being on hold for 45 mins, a lady picks up, gets my order number and hangs up. So then I call back, on hold for another 30 minutes and the lady was very helpful but apparently she said it is not guaranteed that my order can be cancelled.
And since it will be delivered after Christmas we will get a 25$ gift card for the inconvenience!!!! I will say
.. I been a loyal customer and this is by far the WORST business to buy from.
Walmart will no longer get my business and will be reported to the better business bureau.
Product or Service Mentioned: Walmart Gift Card.
Monetary Loss: $121.