I received a one hour guarantee card, because Walmart was out of my item on the Thanksgiving day promotion. There was confusion at the checkout about how to handle the guarantee card and finally they took my money and told me I would get the gift card after registering on the website.
It was supposed to have a gift card come with the item as part of the promotion. I tried to register the one hour guarantee card Thursday night and the site was not working. I registered the one hour guarantee card the next day and got a confirmation that I was registered. The site and the email both said I should receive two emails by last Tuesday - one giving me an order number for the product and one giving me the details on how to receive/redeem the gift card.
I did not receive the emails. I have now called walmart.com twice - the first time I was told they were entering a ticket and I would get a call within 24 hours - no call. Today, when I called, I talked to a very friendly rep who had no information and the best they could tell me was that I should get emails by Christmas and they would refund my money if I did not. I want the product/gift card.
I called the store and the store manager said he was not aware they ran out of my item on Thanksgiving and was surprised I received a one hour guarantee card. He said he had no information on on how walmart.com does business - that they are separate from the stores. I asked him for the phone number to corporate headquarters and he told me to call walmart.com again tomorrow. I told him I was not going to wait on hold for an hour again only to talk to someone else again who cannot help me.
I found the corporate headquarters phone number and will call them tomorrow. The promotion seems like it was poorly planned and I will not ever participate in another Walmart promotion or buy anything through walmart.com
Product or Service Mentioned: Walmart Website.