One of the largest cities in the US and you have workers like Cynthia as a Customer Service Manger. NO wonder Walmart is TANKING!
I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store.
I had everything I needed (or was told I needed), everything was in their original packages, I had the invoice/receipt with the bar codes and descriptions of the 2 products and even the credit card I used. After waiting 10 minutes for the Customer Service Manager to finally get to me (which I didn't have a problem with) she said I couldn't return it. I said why? I have everything, and everything here is returnable at the store.
She said well I scanned the bar codes and nothing comes up. I replied well that's what you told me to bring. The items have everything you need there has to be another way to look it up. She said no there isn't' .
We had only been talking for 3 minutes ….(after waiting ten) when she looked past me at the next customer and said to them "I can help you now". I asked for the customer service manager and she said she was. Then when I packed up the items and started walking away she gave a "sarcastic" (and everyone knows what I'm talking about)…"Have a good night". Well WALMART it's no wonder you are TANKING.
If Cynthia (the customer service manager at the Broadway WALMART in Chicago (one of the biggest cities in the U.S.) is the face of your customer service ….what do you expect?
Product or Service Mentioned: Walmart Manager.