Not resolved
1.0
Details
Customer service
0 comments

I recently bought a pricey pair of headphones, along with a warranty, from Walmart's online store. I was charged, of course, but they simply never shipped the item! After the delivery-by date passed I called customer service to inquire. Their answer? "Um, yeah, I'll make a note of it. Sorry. Please call again in 2 days." Seriously? How about, I'm sorry, we will overnight-delivery the item to you now given that we failed to live up to our obligations in the transaction. What a terrible business model.

Customers take delivery time into account when they evaluate their willingness to purchase an item at a given price. When the vendor fails to even ship the item within the promised delivery time, the vendor is cheating the consumer of the full value of the item, even if they eventually do ship it. In light of that, most business would have instituted some type of compensation scheme to account for such contingencies. Not only does Walmart lack any such compensation policy, they don’t even take steps to address their own breaches of contract.

This reviewer shared experience about poor customer service and wants this business to issue a partial refund as the author lost $303. disgruntledcustomer2016 is overall dissatisfied with Walmart and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Target that you may also consider. Also, you can continue reading comments about Walmart.

Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Walmart to other companies on our site.

Had an Experience with Walmart?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Walmart - One hour Guarantee Walmart "I purchased a 50-inch TV during the first shopping event at Walmart Thanksgiving Day for the one hour guarantee. Upon arriving home (2-hours away from the store), I entered..." Read more Walmart - FOUND A ASIAN BEETLE WHEN SALAD IS ALMOST GONE! Walmart "I PURCHASED A CHICKEN CEASAR SALAD YESTERDAY WHICH WAS 5/06/17 AROUND 9:04 FROM WALMART OVER MY WAY AND I WOKE UP THE NEXT MORNING TO EAT MY SALAD AND DRINK..." Read more Walmart - Over 3 months after the expiration date for dairy product...Still on store shelves. Walmart "While I was eating my product I noticed an altered taste after the first ***. I decided to check the expiration date and realize that it was expired for 3..." Read more Walmart Sold Me An XBox 1 With A Used XBox 360 Inside The Box Walmart " So I was at Walmart on Sunday morning and purchased the XBox One bundle package with Call of Duty. When I got home and opened the box, which was still..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more Fine Trade's Charged $89-$200+ Shipping for $11 Product! Fine Trade "Fine Trade on Amazon's site charged me $89 shipping on a product that clearly stated Free Shipping! Taking advantage of Amazon's One-Click program, Fine Trade has set up many of..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more