I ordered 4 tires on 10/30/2019 from the Walmart online website. The money including taxes and fees was withdrawn from my debit card.
Immediate reply was that the 4 tires would be available later that day, 10/30/2019. On 11/4/2019 I called the store and was informed that they would have to order 2 more tires that would take 2 more days. After calling other area stores which had enough inventory on hand to fill order, I purchased the 4 tires originally ordered, at a different store. The initial order was cancelled on 11/4/2019.
Website says the return/cancelled order completed on 11/4/2019. However, the money has not been credited back to my debit card. On 11/5/2019 I called the Customer Service center at the original store in continuing to attempt to get my money back for tires they never had, I was hung up on. Electronic monetary transactions (debit/credit) should be as instantaneous as any electronic data transfer.
They took the money from my account in the first place, virtually instantaneously. I want my money back!
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $420.
Preferred solution: Full refund.