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Update by user Aug 18, 2021
I have not received a phone call or e-mail from WalMart. I have to wait 48 hours to hear from WalMart''s Third Party vendor for a refund or preferably ship a replacement gate.
I contacted Fed-Ex online and have heard nothing from Fed-Ex. My order clearly shows the correct shipping address in Warner Robins, Ga. and it was delivered at someone's front door in Blackshear, Ga.
I just need my baby gate! Or a refund to order from another site.
Original review updated by user Aug 18, 2021
My order was delivered to Blackshear, GA. instead of Warner Robins, Ga.
Here is the conversation with the virtual customer service:
Good news! Our agent Adriana has joined the conversation.You said08-14-2021
Delivered. Left at front door. Signature service not requested.
- 1:19 pm
08-14-2021 7:23 am On FedEx vehicle for delivery WAYCROSS GA
On FedEx vehicle for delivery - 7:23 am
08-14-2021 6:56 am At local FedEx facility WAYCROSS GA
At local FedEx facility - 6:56 am
08-13-2021 3:36 pm Arrived at FedEx location ELLENWOOD GA
Arrived at FedEx location - 3:36 pm
08-13-2021 12:48 pm In transit FOREST PARK GA
In transit - 12:48 pm
FOREST PARK, GA
08-12-2021 11:55 pm In transit DALTON GA
In transit - 11:55 pm
See more shipping activity
200 Palmer Cir
Warner Robins, GA 31093
1 item | $107.26
Deliver via FedEx: 282357****62
Missing...Fed Ex delivered to a different addrress on Aug 14th
You saidOrder# 493211****049
Delivered on Aug 14
Sold by Convenient Galore LLC
Fulfilled by Walmart
Agent saidHello this is Adriana from Walmart. I hope you are having a lovely day. What can I do for you today?You said order missing
You saidI typed info above
You saidDelivered to Blackshear, Ga., not Warner Robins, Ga 31093
You said| Order# 493211****049
Agent saidPlease allow me a couple of minutes while I work on your case.You saidThank you
Delivered. Left at front door.
Signature service not requested. - 1:19 pm
One moment please.Agent saidCan I have your email?You saidcolemanc2650@***.com
one moment pleaseAgent saidIt looks like we have refunded multiple items that show as delivered but you have reported them as not received. To make sure you get the items you buy, we ask that you start placing pickup orders or shop your nearest Walmart store. I can't process a replacement or refund or place future orders from your account on Walmart.com.
You can continue shopping with Walmart by visiting your local store. You said No, a grocery order was messed up. I got someone else's groceries and they got mine. That was from the store.
One other Fed-Ex order was delivered at wrong place two or three years ago!
I need to get my dog gate ordered and paid for. You act like it's my fault not deliveries fault.
Monetary Loss: $107.
Preferred solution: Deliver product or service ordered.
Walmart Pros: Customer service policy, Selection of items.
Walmart Cons: Third party fulfillment and customer service is awful.