I ordered three ipod touches 32g in different colors for my girls for Christmas. The box was obviously cut open and retaped.
Two of the ipod touches were missing! I contacted Fed ex then my husband contacted Fed ex and we were both told that there is a restriction on the package that says we have to deal with Walmart online exclusively! I have emailed Walmart and called Walmart to see what can be done. I was told to get a police report.
The police came today, but they can only give me a paper saying that they came and why. They cannot give an official report because nothing was stolen off of our porch! The only people to handle our package was the Walmart distributing employees and the Fed ex employees. We were home when Fed ex left it on our porch so we took it in immediately!
There is a thief at one of the facitlities that handled our package! No one wants to take responsibility! Walmart tells me to file a claim with Fed Ex and Fed Ex says that we cannot because of some restriction that Walmart put on our package saying that we have to go through Walmart only! We are now stuck paying $550 plus tax for ipods that we did NOT receive!
My husband, their dad just came back from deployment in November and he should NOT have to worry and be upset because his kids will not have a Christmas present. Thanks Walmart for ruining Christmas!
Back to making phone calls to try to get a resolution.
Walmart has now canceled the restriction on the Fedex package, but that still doesn't help us as Fedex now wants to speak with someone from Walmart! The ones that lose out are my daughters who will not have a Christmas present and us who will lose $550 plus tax!
Product or Service Mentioned: Walmart Claim.
Monetary Loss: $588.