Don't ever try to order something online from walmart.com to be picked up at a store location. Yesterday I opted to do this because I had a Wal Mart E-Gift Card, and after a previous bad experience with one of these gift cards at my local store, I decided it should be easy enough to just use it online for the purchase.
The website listed the item as being in stock at my local store. I completed the purchase, then received an email stating that my item would be available for pick up on the 12th (I ordered this on the 5th expecting to pick it up that day). I then start trying to contact customer service to find out what the problem is, and all I get are automated responses over and over. I went to the store and they have my item on the shelf.
The store personnel tell me that they can do nothing for me until I receive this precious e-mail from the website that will be used to pick up the item. So I make another attempt to contact customer service (today, 24 hours after the initial order) threatening to cancel. I get another automated response telling me that I can not cancel due to my order being processed and already having been shipped. And now my order shows that it will not be available for pick up until the 19th, a full two weeks after the date I expected to pick it up.
So not only can I not get the item I ordered, I also can not get a refund until after I go to pick up the item on the 19th and then return it. I live in a small town, and WalMart is the only option for a "grocery store" without driving 20 miles to the next town.
I will never spend another dollar inside of a Wal Mart again and will be driving 20 miles for any grocery item that I may need in the future. Wal Mart sucks!!!
Product or Service Mentioned: Walmart Gift Card.
Reason of review: Poor customer service.
Preferred solution: Full refund.