My wife and I (we are both in our 60's) purchased a treadmill from Walmart.com last month. Now we knew that it was not going to be put together, however we did believe that since we paid $50 extra for shipping that they would at least bring it to the door.
No where on the site did it state that this was curbside service only. The treadmill arrived a couple weeks after ordering it and guess what....they unloaded it on the road...end of story. Now here we are looking at this 225+lb box that we have to try and get into the house by ourselves while it is snowing like crazy. It took us quite awhile to be able to push and shove this box to get it to the door (my wife hurting her arm and leg and me pulling something in my back).
Needless to say I contacted Walmart.com to complain about his heavy box being basically dumped in the road and how we had to struggle to try and get this box inside our home. At first they kept passing me on to "someone higher up" until the last person said that she was passing it up to someone yet higher and they would contact me. WELL you know it.....no phone call. Several days later I contacted them again, guess how they decided to handle it.....they refunded me a WHOLE $15.00 on our over $750 purchase.
Ok now we have learned a very valuable lesson.....NEVER buy anything large from Walmart because it will be dumped where ever the delivery company chooses and Walmart does not care. Oh and now I am going to physical therapy for my back....this treadmill experience has me out of pocket a whole lot of money.
Product or Service Mentioned: Walmart Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.