Purchased an air hockey game for grandkids. Returned it because it became a duplicate Christmas gift. Rough figures: Cost $56.00, returned, unopened, charged $12 for re-stocking fee, $20 for shipping back to sub-merchandiser, and got $24.00 credit! Hope they go the same way K-Mart, Grants and Sears went!
Amazon, on the other hand, ships to door, picks up returns at door, doesn't charge a restocking fee. And have more to choose from with great customer reviews.
I'm through with Walmart! Contacted chat line about this and they closed the chat! What customer service?
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $32.
Preferred solution: Full refund.
Walmart Pros: Location.
Walmart Cons: Return policy, Local level unable to handle it.