I dropped off a prescription on 8/21/14 that had one refill left, which expired on 8/28/14. I went to the pharmacy and the drive thru several times to pickup.
There was always a long line in both places. I sat in the drive thru for 30 minutes one day and never got to speak to a customer rep. I went into the store to pick up the prescription on 9/8/14. They informed me they had placed the medicine back on the shelf, because I did not pick up in a timely manner.
They said they would refill. I came to pick up the medicine the next day. It was the wrong prescription. Then they preceded to tell me they could not refill the correct prescription because it had expired.
I explained to the pharmacist the prescription had not expired when I dropped it off and asked where it was posted the customer had to pick up the prescription in so many days. She told me it was not posted but it was the law. How am I supposed to know what the "pharmacy law" is?
This happened at the Walmart in Muskogee, OK. I am now changing to Walgreen's Pharmacy.
Product or Service Mentioned: Walmart Prescription Refill.
Reason of review: Problem with delivery.