I called in the morning to check on my sons prescription and they told me it was ready. Knowing that I have seen a closed for lunch sign before, I asked what time they are closing for lunch.
The Technician asked the Pharmacist if they were closing for lunch and he responded no. I heard him in the background. I showed up at 1:45 pm and it was closed for lunch. Just about the time I was done rolling my eyes in disbelief because I wasted MY lunch running over to pick up the medicine, a woman walked up and just about lost her mind.
She had dropped off a prescription at 1:20 pm and they said it would be ready in 20 min. So she came back in 20 minutes only to find the gate down for lunch. A customer service worker saw we were pissed and called the Pharmacist to come out and talk with "a couple of customers". He was a lovely man from Jamaica, explaining to us that there is nothing he could do, they close for lunch, look at the sign.
He then pointed at the sign that is camouflaged on the wall with all of the other signs and I told him that I called earlier and was told they were not closing for lunch.
He just repeated it again in his broken English...there is nothing I can do, come back at 2 pm. WTF
POOR POOR customer service and maybe some workers that need to be on the same page about whether or not they are closing for lunch.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.