Thanks for having me in your Rehoboth Beach, DE store this afternoon to spend a beautiful Sunday driving the 40 mile round trip from home. I called in a prescription this morning and your extremely intelligent automated system told me that my prescription would be ready for pick up after 12:00 noon. I arrived at the store about 1:40 pm and found the pharmacy closed...imagine my surprise as I have never seen this at any pharmacy before. It appeared to me that they were on a 2-hour lunch, though they claim it was only 1/2 hour. Well, anyway my medication was not available and the clerk was nice enough to tell me that I can come back tomorrow. Thanks for allowing me to come back in, as I cannot think of anything I would rather do than drive the 40 mile round trip again to pick up my medication.
Went and spoke to Linda, the Customer Service Manager and she advised that my best option is to call the pharmacy before coming in and not to believe the automated system. I had her call the Asst. Mgr., Dave and explained the situation to him. David offered me a $20.00 voucher for my trouble, but I declined.
Called the WalMart store in Berlin, MD and asked to have my prescription transferred there as I will never visit the store in Rehoboth Beach again. Shortly after I received a call from a very belligerent pharmacist named Jason demanding to know what my problem was with his pharmacy and telling me he was only at lunch for 1/2 hour...I hung up on him. Jason called back and told me we got disconnected. I explained to him that I had nothing to speak with him about and that I am transferring my prescription to another store, and that I hung up on him. Jason responded that I could not transfer a prescription unless he released it and he had something to say to me; I hung up on Jason again, then called David back and told him that I did not appreciate being badgered and threatened. Told David that Jason's treatment of me and his attitude are unprofessional and he should be fired.
I am really not happy at all with WalMart today! *** store with *** employees with *** attitudes. All it would have taken would have been a simple phone call to let me know that the medication was not available and I would have had a pleasant Sunday afternoon. Instead, the insensitivity of WalMart employees and lack of customer service caused me to consume about three gallons of premium fuel (and I will have to do the same again to get my prescription at the Berlin, MD store) and 2.5 hours of my leisure time on a Sunday afternoon (ditto for my time tomorrow as well).
I wish upon you all the experience that I had at your store today, in perpetuity!!!
Richard C. Mason
Product or Service Mentioned: Walmart Manager.
Monetary Loss: $150.