Experience with photo department was really bad. Ordered photo on line in December (1 day service). Went in and was told machine was broken cannot print. Checked with them a few weeks later. Was told it was still broken might be fixed by end of January.
Got notice that photo was printed. Went in and was told everything except 8 x 10 were printed. Noticed tag that would be put on envelope had been printed but no photo. Told it should be fixed in a few weeks.
Was billed for the photo so I went in last night. They could not find anything on it. Was told to call back the next day and talk to a particular person.
Talked to that person and was told that I had to get my money back because they no longer had the photo and that the print machine was being switched out. Said there was nothing they could do.
Everyone I talked to was always polite but Walmart should have put a notice on the website that this store no longer had printing capability. Customers should have been informed. The person at Walmart said they tried but were told it cold not be done.
Is this really the way you treat your customers? I would never use this service again and I would make sure everyone I know, knows that it is not a good idea to use Walmart for printing photos.
I was really bummed that Walmart would not think of their customers, especially since it took so long to fix the machine and then everything was lost
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of photo department. Walmart needs to read this review and look into the issue (if any) according to poster's claims.
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