Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.0

Here’s my chat today

Enjoy

at with Walmart

When using support chat, never send sensitive information like credit cards or passwords.

Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.

Walmart bot said

What can I help you with today?

An order

Something else

Walmart bot said

Something else

Walmart bot said

Choose a common issue from below or feel free to explain it in your own words.

Walmart bot said

Got movies for bday

Walmart bot said

Ok, let’s connect you.

How would you like us to contact you?

Start chat (1 min wait)

Email me (within 48 hrs)

Call me (1 min wait)

Walmart bot said

Call me (1 min wait)

Walmart bot said

What is the best phone number to reach you?

Walmart bot said

979985****

Walmart bot said

Ok, just to confirm, we should call you at (979) 985-****

Yes

No

Walmart bot said

Yes

Ok, someone will call you at (979) 985-**** soon. Due to unusually high contact volume, your wait may be longer than usual.

Walmart bot said

Feel free to send me a message if there is anything else you need help with!

Walmart bot said

Return policy

Walmart bot said

What can I help you with today?

An order

Something else

Walmart bot said

Something else

Walmart bot said

Choose a common issue from below or feel free to explain it in your own words.

Walmart bot said

Return policy

Most items purchased at Walmart.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below by department.

Most of our items must be returned within 90 days, but you can see the full list of restrictions here.

Walmart bot said

Did this answer your question?

Yes

No

You said

No

Walmart bot said

I can connect you to someone to help. Before I do that, can you describe what you need in your own words?

You said

Return a movie that was gifted to me

Walmart bot said

I might be able to help you with that. Select an option below or choose something else to talk to an agent.

Start a return

Track return

It's something else

You said

It's something else

Walmart bot said

Ok, let’s connect you.

How would you like us to contact you?

Start chat (1 min wait)

Email me (within 48 hrs)

Call me (1 min wait)

You said

Start chat (1 min wait)

Walmart bot said

Before we connect you with an agent, please provide your Walmart.com account email address. If you don’t have a Walmart account, just reply “no”.

You said

Shelehouse@***.com

Please hold while I transfer you to an agent. Due to unusually high contact volume, your wait may be longer than usual.

While you wait, you can check for your answer in our Current Frequently Asked Questions without losing your place in line.

I will play this sound when the agent joins. Make sure you are nearby so you hear the notification!

W

Agent said

Our current estimated wait time is 11 minute(s).

If the agent is still not available in about 10 minute(s), we will update you on a revised estimated wait time.

You said

Hello

Our current estimated wait time is 1 minute(s). If the agent is still not available in about 10 minute(s), we will update you on a revised estimated wait time.

Thanks for chatting with Walmart.com! I’m Andrea P and I’ll be assisting you today.

Good Evening Shele! I hope you are having a great day so far.

How may I assist you today?

I don’t mean to rush you, I would just like to check if you still there?

I am going to close this chat.

If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

Walmart bot said

Your agent has left the conversation. You can close this chat window now or send another message to be connected to another agent.

You said

Hello

Walmart bot said

What can I help you with today?

An order

Something else

You said

Start chat (1 min wait)

Walmart bot said

What is the email associated with your order?

You said

Shelehouse@***.com

Walmart bot said

What is your order number? You can find it at the top of your order confirmation email.

You said

I didn’t order it

Walmart bot said

That doesn’t look like an order number.

If you’re having trouble, you can also find your order number on walmart.com/account.

You said

It was a gift

Please hold while I transfer you to an agent. Due to unusually high contact volume, your wait may be longer than usual.

While you wait, you can check for your answer in our Current Frequently Asked Questions without losing your place in line.

I will play this sound when the agent joins. Make sure you are nearby so you hear the notification!

W

Agent said

Our current estimated wait time is 6 minute(s). If the agent is still not available in about 10 minute(s), we will update you on a revised estimated wait time.

You said

Call me instead

Walmart bot said

What is the best phone number to reach you?

You said

979985****

Walmart bot said

Ok, just to confirm, we should call you at (979) 985-****

Yes

No

You said

Yes

Ok, someone will call you at (979) 985-**** soon.

Due to unusually high contact volume, your wait may be longer than usual.

Walmart bot said

Feel free to send me a message if there is anything else you need help with!

You said

Hello

Walmart bot said

What can I help you with today?

An order

Something else

You said

An order

Walmart bot said

What is your order number? You can find it at the top of your order confirmation email.

You said

Gift

Walmart bot said

That doesn’t look like an order number. If you’re having trouble, you can also find your order number on walmart.com/account.

You said

It was a fift

Please hold while I transfer you to an agent. Due to unusually high contact volume, your wait may be longer than usual.

While you wait, you can check for your answer in our Current Frequently Asked Questions without losing your place in line.

I will play this sound when the agent joins.

Make sure you are nearby so you hear the notification!

Our current estimated wait time is 8 minute(s). If the agent is still not available in about 10 minute(s), we will update you on a revised estimated wait time.

Our current estimated wait time is 1 minute(s). If the agent is still not available in about 10 minute(s), we will update you on a revised estimated wait time.

Thanks for chatting with Walmart.com! I’m Norma M and I’ll be assisting you today.

Hi Shele!

I hope you’re having an amazing Friday! I apologize for the long hold time we’re experiencing high demand of chats, but I appreciate your waiting.

Could you please, provide me with the specific information you need with your order?

N

Agent said

I haven’t heard from you in a few minutes, are you there?

You said

Hi

You said

Hello

You said

I’m here

N

Agent said

Hi! How can I help you?

You said

I got jack the giant slayer for a gift I tried to return it we already own it

You said

It’s a Walmart exclusive

You said

I couldn’t return it

You said

It also didn’t come with the digital

N

Agent said

I totally understand how important is for you to return it at the store.

You said

code

You said

If it at least had the code it’d be cool

You said

Lol

You said

We don’t have on digital

You said

Idk what to do

You said

Y’all also removed 160$ worth of movies from my Vudu account

You said

After y’all stopped price whatever I stopped scanning in receipts

You said

I had expired groceries delivered to my house

N

Agent said

I totally understand how important is this matter for you! fortunately we have a specialized team trained to provide you proper and timely assistance and sort this out for you.

Please contact VUDU’s customer service at 1-88*-554-****

You said

Was told I couldn’t return them

You said

I did contact vudu

You said

They said y’all said send the reciept

You said

Since I used the code on a recipt

You said

I threw them away after using the code didn’t think I needs them

N

Agent said

I would really like to help you with your request, unfortunately since this is a type of request is not under my control, they’ll be glad to fixed it for you.

You said

High prt

You said

Which part

You said

Not being able to return expired groceries

You said

Not getting a digital code cause movie was a gift

You said

Walmart stealing 160$ worth of movies

You said

I’m also stock owner

You said

So I’m about to sell I’ll lose money

You said

But hey at this rate what’s another fee hundread

N

Agent said

Do you have the order number?

You said

For the movie no it was a birthday gift

You said

Or for the expired food

You said

After acting like a “Karen” I was told I could exchange for same items

You said

But they were sold out

You said

Hahahahaha

You said

So I was told to bring the items every time I goto Walmart and maybe they’ll be in stock

N

Agent said

I would feel the same way if I would be in your situation.

You said

It’s just hard when everyone u talk to know what the rig thing to do is

You said

But no ones willing to do it

You said

Is walmart ceo really that mean

You said

Cause I can’t wrap my brain around any of this

I’m sorry, I’ve checked the previous information the previous agents provided you the correct information about your concerns.

N

Agent said

We’ve explained to you how it works.

You said

What previous agent

You said

This is my first time talking to Walmart cht

You said

Vudu

N

Agent said

No, I’ve checked that you contacted us before many times today.

You said

No one ever responded

You said

Or called

You said

It’s all this same thread

You said

You’re the first person I’ve communicated with

N

Agent said

May I have the order number please?

You said

For the movie that I received as a birthday gift?

N

Agent said

Do you have it?

You said

No

You said

Seems tacky to ask for the reciept to something that’s a Walmart exclusive so I can return their gift

N

Agent said

As I told you before you need to go at the store because it was as a gift they’ll be glad to fix it for you.

You said

They said bo

You said

No

You said

Cause it isn’t in their system

You said

I pulled it up and showed them

N

Agent said

I’m sorry, if they gave you a resolution sadly we’re unable to process it for you.

You said

883929****81

You said

Is the upc I showed the lady

You said

She said contact y’all and return it

N

Agent said

To recap, to return the gift you don’t need to have the receipt but you need to to at the store, regarding the Vudu concern you need to contact them please.

You said

They said to contact yall

You said

I’m seriously gonna cry

You said

I’m not mad at u

You said

But if I was meant to chase my tail

You said

i would have been born with one

N

Agent said

I totally understand your concern, as I am a customer too, and if this happened to me, I would definitely feel the same way. Rest assured that we are doing our best in order to get it resolved for you, sadly I’m giving you the correct information.

You said

I don’t doubt that but what do I do

You said

They say contact u

N

Agent said

Do you have any other questions or can I help you with anything else?

You said

U say contact them

That’s correct!

N

Agent said

You’re a valued customer to us. Thank you for chatting with us today and being part of Walmart family. It has been a pleasure to help you.

Have an amazing day!

Stay safe and healthy!

You said

Walmart bot said

Your agent has left the conversation. You can close this chat window now or send another message to be connected to another agent.

User's recommendation: Take headache medicine before communicating.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

Walmart Cons: Wasting my time, No employee are on the same page, Steal, Give you the run around, Refuse to hold themselves accountable.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Walmart Reviews

  1. 1922 reviews
  2. 996 reviews
  3. 1018 reviews
  4. 631 reviews
  5. 285 reviews
Walmart reviews