couponing and or price matching at Wal-Mart to try to save time and money. I personally have been couponing for about a year now, I have had 1 issue after the other.
Recently Wal-Mart employees csm's here in my Hermiston area have decided to start treating couponer/ price matchers as thieves and have become completely disrespectfully and nasty towards. For instance whispering pointing coming over whispering in the cashiers ears while checking me out. No one recognizes the walmart policy. I have spoken to the manager and he has told me i am doing it correctly.
( but obviously his employees have not been trained well) I and several fellow persons have called the 800 Wal-Mart customers service number to complain bout the way we are treated at the store. Their answer is this, well every manger has the right to implement their own policy. ( ignoring the poor treatment by csm. Really????
Does that mean their csm's have the right to treat people as they wish. We have all been harassed. brought to tears and embarrassed over and over again by Wal-Mart employees and enough is enough. This big corporation thinks that our complaints are frivolous and could really care less about them.
In fact on one of my many calls to the 800 number I asked for the actual phone number to the head quarters and they informed me they do not give it out to the public, I was so angry at this point (this was about the 6th call I had made to them) I said really, well good thing I have Internet and hung up and of course found the number on the Internet. Why is Wal-Mart 800 number trying to prevent us from calling Wal-Mart headquarters? It makes me really think Wal-Mart could care less about anyone but themselves, yet where would they be without us their consumers. I wonder if Wal-Mart realizes how much money they will lose when we all stop shopping their because of the way they treat us?
I know I average $300 a week in coupons. (not counting what I do not buy with coupons) For every coupon I use Wal-Mart gets reimbursed face value of the coupon plus $.08. So lets say each of my coupons were for $1 off, Wal-Mart actually makes an extra $40 a week from me shopping there. I know of at least 15 other people who do the same thing so if you factor in this Wal-Mart actually makes an extra $600 a week above what ever their profit is on the products we buy.
So really Wal-Mart what are you going to do when we start boycotting your stores? The mangers are rude and disrespectful and treat us like garbage, when we ask them to enforce their corporate coupon/price match policy, and in the end we are doing absolutely nothing wrong other then trying to shop according to their coupon policies. Should we have to leave the store in tears being humiliated, angry and embarrassed? I think not.
Since Wal-Mart does not want to address this issues with the few of us that are complaining, maybe they will start listening to us when thousands of customers are complaining and making this issue well known. We deserve to be treated just as important as the next customer whether we are using coupons/price matching or not! Oh and by the way I just recently found out a few of my local Walmart employees are not only whispering and point at us they are also gossiping through the community as this is a small town . Alls i can say is ...
Really Wal-Mart shame on you!!!!!!!!!!!!! Last time i checked csm meant customer service manager (sad)
Product or Service Mentioned: Walmart Coupon.
Reason of review: Poor customer service.
Walmart Cons: Customer service, Service, Management.