We were the 16th day after purchase of a tablet. It stopped working properly two weeks after we purchased it.
This tablet is a birthday gift for a 100 year old lady. They wouldn't exchange it. Not only were one day late on returning it but they say they are carrying the item, there's a spot for it, but they're not keeping it in stock. Yes, we can return the item to the manufacturer but there's no way to receive it on her birthday now.
They don't care. "Policy is policy" and apparently their policy is to make sure the consumer gets a royal screwing. I guess I wouldn't be quite so angry but it's the third time in a short period of time that they have been nasty and uncooperative and the last two times we weren't even late. The other two times, that were non-electronic, they were just nasty though they did exchange the items after keeping me waiting for an hour even while having a receipt.
Believe me when I say... I will NOT be buying much at Walmart ongoing. I'm tired of long lines, poor customer service and bad exchange and return policies. I may not be their biggest buyer but my money is just as green!
I'll walk before I put up with this place any longer.
It's not ONE store... there were 4 involved for these returns and exchanges and it was the same at all of them.
Reason of review: Damaged or defective.
Monetary Loss: $163.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Return policy, Lack of stock.