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13 comments

A relative of mine left a bag on that silly carousel, and I volunteered to drive the 20 minutes back to get it...only to be told to go into the store and select the items myself.

Items I didn't pick out in the first place... yes a difficult task to locate the exact items.

Why didn't the cashier hold onto the bag for a few hours, or even all day?It's reasonable to assume the customer will return to retrieve their missing purchase.

Review about: Walmart Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1366089

Hold it where?There is no room at the register and no time to leave people in line while they take it elsewhere!

It's your responsibility to make sure you have gotten all of your times.

And most places have a policy against holding bags of things anyway.

If you have an issue, don't blame the cashier. They're not going to risk their job to coddle you and make sure you have all of your stuff. And yes, I have forgotten things at stores before.

But no, I didn't question why the cashier didn't hold it like it's their fault.Come on.

Anonymous
to Anonymous #1378072

I stand by my previous statements... it was poor customer service.

Anonymous
#1360476

You're blaming Walmart cause your relative is a dumbazz?

Anonymous
Dallas, Texas, United States #1355647

Not true to the commenters below.The Walmart that I shop at and have family members that are employed at has a policy in place that the cashier is to take the item(s) to the customer service desk where each item is logged into a ledger book, along with the time/date it was left.

The cashier is responsible for making sure this is done if items are left behind, no matter who's at fault.It's called good customer service.

Anonymous
to Anonymous #1360005

indeed it is...

Freki
Hampton, Virginia, United States #1354454

Once the items are paid for, they become your responsibility.The payment is the transfer of ownership of the items.

Once paid for, Walmart (or any store) is no longer responsible for the things you bought.That's on you and your relative who couldn't be bothered to make sure you had everything before driving off

Anonymous
to Freki #1360006

technically you may be right...customer service wise...

you are completely wrong...IMHO...

Anonymous
#1354230

What's reasonable is for you to remember your own ***. It's not Walmart's responsibility to hold onto a bag if someone doesn't pick it up.

Anonymous
to Anonymous #1360007

it's called good customer service... you've never forgotten anything?

Anonymous
Houston, Texas, United States #1351189

So exactly what products were missing that you had to get?

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