Made purchase on 5/28/11, was charged twice for one item, didn't realize until review of receipt on 6/11/11. Returned to store, evening "Manager" did not introduce himself, looked at the receipt, said he "could not do anything about" because it was over 7 days old.
Told him I could not believe it, he commented "the items are no longer in the computer and I should have brought it in sooner". He stated I was "belligerent to him", and said "I brought him a receipt this old and expected to do something with it". I asked who his Manager was, he told me, Jeff Jackson, Wilson Walmart, Wilson, NC 27896. And I left.
This is poor, poor customer service. The presumedly manager I was speaking to was arrogant, did not apologize, and did nothing to help me or over any other solutions. This is not the first time I have had issues with this Walmart store. They are very understaffed, can't find anyone to help you.
I also left a purchase there previously and went back the next evening and they had put it all back out in stock. Told me I should have called that evening, and they would have held it. No one even overed to help me go back out on the floor to retrieve the items I had previously purchased. I had to walk all over the store, and go back up to the line again.
Again, poor, unacceptable customer service.
They do not care about the customer at this store!!! This store is in Wilson,NC 27896 and is managed by Jeff Jackson.