I ordered a coffee maker from walmart.com, it was suppose to be in a few days later. I never got the e-mail saying it had arrived, so I patiently waited 5 days after it was suppose to be in, I called the walmart 800 number. Basically they said it was 'stuck' , so I should cancel the order and reorder.. I ask why I should have to do that, why don't they just ship it to the store,,they said that is just the way they do it.
I talked to 4 different people in customer service, 3 were nice, the last one was just plain rude. She said "we aren't trying to compete with amazon.com (which is obvious from my experience) , and she didnt' care if I liked it or not.
She told me "this time of year (this was October 4), we have a lot of problems like this",,,,,,,,,,I will never order anything from them going forward, in fact I probable will stop shopping at the store,,they are a company that has gotten too big and doesn't care about customer service anymore.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Online shopping experience.