I purchased 3 items and paid and exited via the Garden Centre door. On exit I was asked for and presented the receipt. The guard took the receipt and looked at it for almost a minute; it had 3 items. He then initialed the receipt. As I was preparing to leave the parking lot I noticed that others had exited but the guard did not look at their receipts. I had 1 small bag while others left with larger bags and soil.
When I spoke with the Store Manager; in my opinion, he was most unhelpful. He mentioned to me several times that he was not present to see what happened. This is not how a manager/leader is supposed to respond to a customer. If I took that attitude with clients, I would be fired. He made no effort to keep a customer but sought to attribute blame to the customer. Yes, I am now a former Wal-mart customer. They may be the closest to my home, but they are not the only game in town, they are not the cheapest, they do not have the best goods and do not provide the best value.
Incidentally, the guard is South Asian; I am Black but I suspect he may be following store (implied) policy.
Product or Service Mentioned: Walmart Manager.