815 Shugart Rd, Dalton, GA 30720, USA
Not resolved
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

Order the george strait box set on Nov 16; received an email on Nov 17 that the item was ready to be pick up. Went to 345 Hwy 6, Sugar Land, TX 77478 Walmart to pick up my item, but was told by 2 asst. mgr and one employee. We cannot sell you the item because not in our inventory. One asst mgr said you need to call Walmart.com; while was in the store I called 1-800 number. Only to be told there is nothing we can do it's the store fault. I ended up returning the item and left the store extremely unhappy.

On Nov 18 I called 1800 number again to speak with a mgr, only to be told there is no mgr available and the wait time is over an hour. I decided to contact the store mgr. I was connected to employee named Ten, he said I am going to talk with my mgr and call you back.

I cannot believe people still support this company.

Product or Service Mentioned: Walmart Pick Up Service.

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Let the company propose a solution.

Walmart Cons: Horrible customer service.

  • Pickup
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Anonymous
#1257511

Nope.. Nothing has been done, but couple phone calls.