Over the past couple of months, the Walmart I shop at has changed their policy for matching to something different every time I go there. I tried following the cashier's advice, printing off the internet policy and still can't get a straight ruling because Walmart cashiers and customer service alike do not AGREE among themselves!!!
How is the customer to know when they don't!! I tried matching with a printout of the ad of an item when I was promptly advised, "No, you can't do that." No printouts allowed, have to have original ads. Ok, if I have to have an original ad then I will buy it at the original store. Customer service came over and looked it up on her smart phone (I can't do that but they can as it's not allowed).
Took 12 minutes to find one item.
I left without my groceries as I was fed up to my eyeballs. I wasn't about to wait for her to look up the rest that I had.
Reason of review: No one knows the rules and they change every time..
Preferred solution: Let the company propose a solution.