I am a frequent shopper at your various stores; however during my last couple of visits when it comes to comparison shopping it has become very aggravating and almost downright unacceptable. I don’t understand how companies such as yours advertise on the radio and TV that you PRICE MATCH; but when you get to your stores there is such much static behind it. There are too many different rules varying from store to store that it is pathetic and it needs to be stopped (see examples below) …
1. Some stores won’t accept the FLIPP AP
a. Why not; ALL the papers are on the phone and in your face
2. Some stores won’t accept *Tom Thumb/*Kroger/Aldi/Winco
a. *With card pricing
3. Some stores won’t accept (Hispanic Papers)
a. Discrimination at its finest Ex: (El Grande, Terry’s, Fiesta, Rio Grande, & L Michoacana)
4. Some stores tell you the store has to be within a 20 mile radius
a. Dallas, Texas has many suburbs ALL ARE WITHIN MILES!
However what did it for me was I was shopping at Store# 05147 with Operator 007234 on 10/18/16 and was attempting to buy Cottenelle Products Tom Thumb had on sale 2@ $10 she told me they could not accept the paper and I asked why not so she proceeds to get CSM Christina & Juanita and they say I could not utilize the paper because it had (with card pricing) now I’m pissed because Tom Thumb is a major Grocery Store Chain so I asked to speak to a Manager of course there’s not one on duty (very sad) so another CMS comes named Anna & looks at the paper and said ok we’ll do it this time but not in the future because it states w/card pricing and then proceeds to say can I ask you ‘why don’t you just go to that store and buy it’ at this point I’m livid!!! So, now your employees are telling me where to go, shop, and spend my $$. To me it sounds like she’s deterring me from shopping at WALMART is this something in your training manual?????
This used to be a dream for me; I’d rather shop at one store and get the prices adjusted to the sale papers rather than hopping out at all the different stores, but since your store employee asked, it may be feasible to take my $ to the actual stores. I really don’t know why I continue to shop at Wal-Mart anyway when there are 20 lanes but only 3 are open which is pathetic; so I think I may launch a Facebook page DISSATISIFIED WITH WALMART and ask the people to start with complaints and compile them and go onto Twitter and other social media and see what kind of feedback I can get.
I DO EXPECT A REPLY! PHONE: (214)402.1475 ADDRESS: 7112 Cloverglen Dr Dallas, TX 75249 EMAIL: email@example.com
Reason of review: Poor customer service.
Monetary Loss: $250.