Update by user Apr 13, 2015
got $50 compensation.. called the corporate office because no one bothered to contact me with regards to the situation
Update by user Apr 10, 2015
4/10/2015 its now been a week.. still no responses from Walmart.. and Ive emailed them 2times
Original review posted by user Apr 07, 2015
I bought a gift MONTHs ago from walmart.com for a friend.. I went on friday to walmart.com to buy a potty chair for my son...
40 bucks... I typed in my info.. made sure that my billing and shipping address were the same.. ..
and PAID FOR IT... they took the money.. and SHIPPED IT TO FREAKING OHIO to the address that I provided for a gift ages ago that wasnt even on this order.. and had been removed from my account..
I contacted the company that they gave the order to... a 3rd party... this place was as bad as walmart... rude..
gave me the runaround.... I was told 12 hours for order to hit the system.. call tomorrow... so I did..
was told it takes 48 hours to hit the system... each time I called I was told something else... then Monday... I was told that the order still wasnt in the system..
but I had gotten an email that it had been shipped... I was lied to... I called at least a dozen different representatives and was on the phone for 4 hours... I then got kicked over to UPS to change that..
but as it was still in the warehouse of the company and not picked up by ups there was nothing they could do so I had to call back the people Walmart sent my order to... I was told that I had to Pay $15 for a fee to change the address with UPS.. I know that wasnt true cause as it hadnt been shipped yet they just have to void the lable and print a new one.. husband is very familiar with how that works as hes worked with UPS shipping systems for years..
they wouldnt do that for me... then today I FINALLY got someone to help me.. and UPS charged me $30 to change the address and reroute the package.. so To FIX WALMARTS MISTAKE I had to pay another $30 ..
thats a very expensive potty chair... Walmart should be responsible for that $30 ..
it was an expense caused by their mistake.. I will never shop with them again
Reason of review: Order processing issue.
Monetary Loss: $31.
Preferred solution: Full refund.
I didn't like: Customer service, Service, Long waits, Management.