A friend & I were shopping at Walmart, when my friend saw another male customer pushing a cart, coming up the aisle towards us. My back was facing him, and she felt he wasn't going to slow down or stop, so she told me to "watch out." I stepped back, saying, "I saw him." He mumbles a racial slur as he goes by us.
I ask him, "what was that?" and he proceeds to stop and say, "*** trash." I got upset and yelled, "you racist pig!!", to which he yelled, "security!", which drew the attention of an associate in the next aisle, who came to see what the commotion was, then went to get management. In that short time, we were both throwing insults back at each other, and was so upset that I felt it best I just go out to the car and calm down before it escalated into anything further. Mind you, I'm a woman and this is a man, so I'm also a little fearful because he is in my face yelling all sorts of expletives and racial slurs. By the time I reach the end of the aisle, a manager was there asking me what happened.
I explained the situation and that I was leaving, but he felt the need to escort me out of the store and tell me he was calling the police on ME and said I wasn't welcome back in the store anymore. My friend stayed behind to purchase what we did have in our cart at that point. While checking out, she asked the cashier if she knew the names of the two managers who showed up, and she told her, and also asked what happened. When my friend reiterated that this racist was able to say what he wanted and was allowed to continue to shop with no reprimand whatsoever, the female manager turned around to say, "this is a family store and we don't tolerate your friend's type of behavior." My friend responded, "but you do tolerate people slinging racial slurs at your customers!
That's definitely a family environment!" The manager turned back to the male manager and they started talking amongst themselves, laughing and saying loudly enough for my friend to hear, "I bet her mother is so proud of her." I'm not sure what the policy is regarding these types of situations, but if anything, BOTH parties should have been asked to leave.
Product or Service Mentioned: Walmart Cashier.
Reason of review: Poor customer service.