I ordered an intex pool 24x12'. I paid 139.00 for freight shipping to Holmdel, NJ.
I received Box 2 of 2. I was missing the box that housed the motor, liner, ground cover and pool cover. CD and directions were not included either. I knew the pool was arriving today so i took off work, paid 2 men 200.00 to assemble it, paid a caterer for my sons Birthday pool party this week and NO POOL.
I sent the men home with pay naturally and I am stuck with the catering even though the party is cancelled. My sons Birthday was ruined and now were off to making new plans. I called the cust service and spoke with a supervisor. They blamed Pilot freight trucking although their manifest stated only 1 box was given to them by walmart.
Walmart agreed to ship me another pool minus the shipping. That's ducky but, I wont have a pool now for 2 more weeks and I lost a thousand dollars and had to cancel a kids Birthday party. I am beyond upset and will never shop online with them again. Our business is also stopping all online orders from them.
HORRIBLE....... Lets hope this one shows up with both boxes and in decent shape.
Oh, did I mention that the one box that came was totally damaged???? Order number 2677268691700
Product or Service Mentioned: Walmart Shipping Service.
Monetary Loss: $1000.