Not resolved
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

I ordered some capri work-out pants on Walmart.com at the end of Dec using a Vanilla Visa gift card I received for Christmas. I ordered them ship to store thinking this would be much more convenient and easy.

WRONG!!!! One of them came to the store, the other sat with a blank shipping status for 4 weeks. I called customer service and they said they would refund my card, as thus item was obviously lost. I explained to the girl that it was a Visa gift card, and I no longer have it, as when the money was gone, I threw it away.

She said it wasn't a problem, that AFTER my refund was processed I could go purchase a Walmart gift card for $1.00 and they could then apply my refund there. WRONG AGAIN!!! I called again today and was told by a supposed supervisor that since the money was already refunded to the Visa gift card that I no longer have, their responsibility in this process was over. She told me I would have to call Vanilla Visa and take it up with THEM.

Mind you, I told her what I had originally stated, that I do NOT have the gift card in my possession, so how were they supposed to help me without a card number or anything except the last 4 digits? She gave me their number, and I called, and exactly what I KNEW would happen happened. I was told by Vanilla Visa that without the full card number there was NOTHING they could do!!! I'm extremely angry and frustrated that I am now out $10, and NO PRODUCT either!!!

And everyone just wants to tell me there is NOTHING THEY CAN DO!!!

Why couldn't I just have been sent a damn CHECK when I specifically stated I NO LONGER HAD THE VISA GIFT CARD THAT WAS USED???? This whole process is RIDICULIUS and I think going forward I will just stick with Amazon.com, because THEY know how to treat a paying customer!!!!

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Cancel
Anonymous
#1642105

The moral to your story is don't throw a prepaid credit card away as soon as you use it's value. If you look at most stores refund policies you will find they will issue a refund in the same manner as you paid for your purchase.

In the case of a credit or debit card, the refund will be back to their card. Your ignorance of their return policies isn 't their fault.

You May Also Like