Walmart.com touts that you can order from it on-line and return the item to a local store. is a misrepresentation.
I recently ordered a recliner from Walmart.com. There was no warning that this chair could not be returned locally. However after the chair, which was damaged, dangerous and generally poor quality, arrived I was notified that I would have to return it to another company which was really the seller, and pay shipping charges and a 30% restocking fee. This means I would have to swallow about 40% of the cost.
Walmart should clearly have posted a warning at the time of order that it could not be returned locally and the high costs would be incurred to return it.
After numerous calls Walmart refuses to refund my purchase. I believe this conduct is unworthy of the Walmart name, and consumers should be aware of it.
Review about: Recliner.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $384.
Preferred solution: Full refund.
I didn't like: Refund return policy.