Purchased microwave from WalMart...opened box to see 2 large scratches on the keypad. Turned on the kitchen main lights, and now I see where some person used an abrasive cloth or cleaner on the entire keypad...it is scratched over the entire area.
Finger prints on the door, too. I did purchase an extended warranty for 2 years at $5, I doubt it covers abrasions. I should have taken heed when my wife said the box has a LOT of extra tape on the top sealing the box closed. Should have gone to Menards or Lowes.
The only reason to purchase at Wally's was it was closer. Bad decision.
Review about: Hamilton Beach Microwave.
Reason of review: Damaged or defective.
Monetary Loss: $64.
Preferred solution: Let the company propose a solution.