When visiting the Shallotte, North Carolina store and placing several items in my cart to purchase, I began to look for an open check-out stand. The three stands that were operated by humans had lines that were very long, so I continued down to the cluster of eight self-check out registers.
Once there I noticed that six of the eight self check-out stands were in use. I then pushed my cart into this area but noticed that the two open stands had hand-written signs that read "credit card only," so I backed up with my cart and decided to wait until one of the other stands opened up.
While backing up, the supervisor of the self check-out area motioned for me to go to one of the open machines with the "credit card only" signs. I told her I was paying in cash and that those machines were out of order for cash.
She told me "They are all credit card only."
I said "You are kidding me, I am paying in cash."
She said "Then you will have to go wait in one of the other lines if you are paying cash."
Again, I said "You are kidding me" and with that I let go of the cart and walked out of the store without buying anything.
During my previous visits to this store, I have always paid cash at the self check-out registers. Today, the less-than-friendly supervisor acted as though this had never happened.
Why should I be penalized for paying cash for my purchases as I have done all of my life?
How much longer will the American public permit such leadership in the retail industry?
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Grapes, Minneolas, Hobby paint.
I didn't like: Employee attitude, Cash policy, Understaffing.