I mistakenly had an order shipped to an old address. Even though this order was and had been lingering in "processing" for days, they refused to cancel it or change the shipping address.
You would think in this day of technology changing a shipping address, especially before it has shipped, would be a simple thing. I also tried to get them to intercept my package with the carrier.
This did not happen either nor was this package eligible (for some reason) to be held at fedex so I could pick it up there. I am very disappointed in this company.
Reason of review: Poor customer service.