Update by user Mar 30, 2014
In regards to this post....On Walmart's website, it clearly states that they will take ad matched pricing without providing the ad. Obviously if the amount is significantly different, then that's a whole other issue.
From my experience, the difference was not significant AND I had the weekly ad in electronic form. This is a consumer complaint site, not a "curse someone out, call them names" site.
Original review posted by user Mar 30, 2014
The CSM refused to ad match a few of my items because they didn't have that specific ad on hand or because she herself couldn't find it (even though I had the ad on my phone.) Being that I have a toddler, I don't have the time to run around and collect every grocery ad. I look up the store ads online and match up what items I need.
Maybe they should educate their cashiers about their policy which states you DON'T need the ad physically there to get the matched price.
Please believe I was pissed that I wasted time writing down all my ad matched prices, to only be told that I couldn't use them. EVEN WITH THE STORE AD ON MY PHONE!!!!!