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I have had the worst experience with you customer service today. On 12/30/13, I made a claim because my table broke.

I followed the instruction in how to obtain a replacement one. Today, 1/7/14, I received a much inferior product that is no longer sold anywhere. I originally purchased a Double Power 7” Dual Core Tablet with 8GM Memory 1024x600 Hi Resolution HD screen + bonus kit and in return I got a Verzi ST Model DMX-ST7A. I called your customer service to inquire about this issue and was transferred to a supervisor name Jacob ID 506601.

Not only was he rude and arrogant on the phone, he informed me that they don’t have to replace it with the same item. I am outraged at what poor customer service I received today along with the false information I received when purchasing the care plan.

Lesson to learn: DO NOT PURCHASE THE PROTECTION PLAN!!

It's a scam!!! Shame on Walmart for contracting with such dishonest people!

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Anonymous
#1235593

I too experienced a similar situation. I purchased a Visual Land tablet that I was pretty satisfied with.

But due to a cracked screen I had to file a claim.

I agree the Verzi ST (Model DMX- ST7A) is not worth spit. I know now to contact customer service and ask for refund in the form of a e-card so I can replace anything with something I really want.

Anonymous
#924978

LOL to *** funny dont purchase plan from Walmart they are awful. Placed a claim for my daughters tablet because the charging unit would not hold the charger plug.

Took me over a month to get the replacement. I placed the claim on November 29, 2014 and did not recieve it till Dec 24, 2014. I have had the replacement tablet for a week and not charging and wont turn on.

I call to get my money back because I am done..poor customer service!!!!! BEWARE of the WALMART Protection PLAN will be shopping somewhere else for my electronics.

Anonymous
#794378

Idk who you called. The product care plan doesn't work like that.

If you have a problem with it you call and file a claim.

Then they send you shipping labels to send it to them. If they cannot fix it, you will receive a wary gift card.

Anonymous
#787543

These sorry *** people did the same thing to me for my daughters tablet. I will not stand for it.

Has anyone else recovered a reasonable replacement yet? I will turn to violence and hurt people I work to hard for my money.

Anonymous
#786177

The same thing has happened to me. I'm going to call them and give them a piece of my mind. :x

LadyScot
#780698

Did you use the manufacturer warranty first?

Anonymous
#780386

Like someone else just posted -- I got a 7" as a replacement for a 10.1". The entire reason I purchased the 10.1" is because I wanted a bigger screen.

If I wanted a 7", I would have bought a 7". Thanks for the reviews.

I'm going to contact them to complain. It just came in the mail tonight.

Anonymous
#780230

We got the same tablet as a replacement for a malfunctioning tablet. I agree. It is a piece of *** and I have purchased my last protection plan from Wal-Mart.

Anonymous
#770881

All extended warranties are a JOKE a total profit maker for the company INCLUDING WORST BUY!! take it to a local repair shop ONE THAT depends on fixing stuff for a living NOT A FRANCHISE that hires flunkies.

Anonymous
#770687

When I read this comment it was as if this person had been spying on me. I have the exact same story, product and all.

Walmart is a joke and their replacement plan is a joke as well.

I have learned a valuable lesson as this was the first and last time that I will be done this way by Walmart. If you want to purchase a solid warranty then go to best buy.

Anonymous
#770659

Tellimg someone "no" and refusing to change the rules just for them is not the same as being rude.

Anonymous
#770634

Got the same tablet as replacement for a 10" one.... wish me luck