I have had the worst experience with you customer service today. On 12/30/13, I made a claim because my table broke.
I followed the instruction in how to obtain a replacement one. Today, 1/7/14, I received a much inferior product that is no longer sold anywhere. I originally purchased a Double Power 7” Dual Core Tablet with 8GM Memory 1024x600 Hi Resolution HD screen + bonus kit and in return I got a Verzi ST Model DMX-ST7A. I called your customer service to inquire about this issue and was transferred to a supervisor name Jacob ID 506601.
Not only was he rude and arrogant on the phone, he informed me that they don’t have to replace it with the same item. I am outraged at what poor customer service I received today along with the false information I received when purchasing the care plan.
Lesson to learn: DO NOT PURCHASE THE PROTECTION PLAN!!
It's a scam!!! Shame on Walmart for contracting with such dishonest people!