On May 7 2014 I called in to customer service to requested a copy of a receipt for my business. I gave the CSM person the information she needed; half hour later I stop by the Walmart store to pick up that receipt; which it was ready for me.
On May 10 2014 I called Walmart at 10:00 am to request another receipt. I was told by Cindy who work on the customer service desk "They did away with that service" Informed her I was there 2 days ago and got a receipt; She said we can't do it. I asked to speak to her manager on duty. I spoke to Mr. Sonny; Assistant manager on the floor. I told him I was just informed by Cindy at customer service that Walmart did away making copy of a receipt. He tell's me if I am returning something I am not able to do it with a copy.
I informed him that is not what I asked what I request the receipt for. I needed it for my accountants; for my business that is all. He was not helpful at all to my needs and said that I must have misunderstood him.
I told him that they need to have better communication with customer service... Especially when they are working in that department and he need to listen to the customer request; not argue the point. He should not be a manager if he is representing Walmart. Poor management skill!!!!
The other problem is Lebanon Walmart worker are poorly dressed. They under shirts shows and they appears is very nasty looking. Need to be better groomed and they stand there talking about there problems they have with work and personal... Least to say; you need to send an under cover higher up to see what's type of store you run. This store is poorly setup and the price's don't much what it say on your shelf. "Needs more attending too. Please; I show the Albany Oregon store and they are fairly new.. It is very well maintained and the workers are nicely dress and clean. Why does Lebanon; Walmart look like there's.?????
Please do something about this!!!!
Product or Service Mentioned: Walmart Manager.