Not resolved

I ordered a piece of exercise equipment online. It weighed 70lbs and the site stated they would deliver and pick-up the item for return if required.

Since I don't have a car and the item was heavy, that seemed like a good idea. The item was broken. I advised Walmart on February 12/17 of the problem and requested a pick-up of the defective product. Well it is April 17/17 and they still have not picked up the product.

I have given up 3 days waiting for the "courier" to come and pick up the item. Each courier has sent an email giving me a day of pick up. I have been there each time (they have to phone from the lobby to get access). If I don't answer my phone, it records all missed calls including those from the lobby.

The phone has never indicated that they ever tried to access the building. I am in St. John's NL.

So now I have to get in touch with Walmart again. I'm just lost about what to do.

Review about: Walmart Pick Up Service.

Reason of review: Order processing issue.

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