I just tried to exchange an item I received at my baby shower. The gift giver told me she forgot to get a gift receipt but that the item was bought at wal-mart.
I thought great I should have no problem exchanging this item. Wal-mart has always been so customer friendly and made returns easy for me. To my surprise I was mistaken about the Wal-mart in Cleveland Oklahoma. On this particular day I was sick and just realized I was completely out of diapers.
So I grabbed the item I needed to return and drove into town to Walmart. I was told that I could not just get the usual gift card for the amount of the return and that I would have to exchange for merchandise immediately. So I went back to get the diapers and they were completely out of the size I needed. I found the size in a brand and smaller package that I really didn't want but I needed them so I grabbed it and went to the desk to make my exchange and thought I could just get the left over amount on a gift card but no I was told I had to spend it that day and I was sick and did not have the time to do my shopping at that moment.
Never have I ever had this much difficulty making an exchange. Why if I planned on using the gift card at a later date at the same stored could I not just get the remainder balance. This was so frustrating and I just left the store with my original product. I will no longer be using this Walmart and maybe any other walmart for that matter.
I think that the return policies should be the same for every walmart store.
I guess for my next child my registries will not be for walmart!!!!
Product or Service Mentioned: Walmart Gift Card.