Walmart
Walmart Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Walmart has 2.4 star rating based on 7080 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Walmart to a friend or colleague.
- Rating Distribution
Pros: Prices, Convenient, Good prices.
Cons: Customer service, Poor customer service, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Walmart has 2.4 star rating based on 7080 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Walmart to a friend or colleague.
- Rating Distribution
Pros: Prices, Convenient, Good prices.
Cons: Customer service, Poor customer service, Service.43% of users think that Walmart should improve its Customer Service.
48% of users say that they won't use Walmart in the future for similar services or products.Recent recommendations regarding this business are as follows: "Good job. Yes I would!", "Call customer service phone number if there is a problem.", "Professional service", "Don't go to walmart it's unlawful.", "If you get sick they will never care and give you the runaround".
Most users ask Walmart for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Catanduva, Sao PauloResolved: Duration of refund
Sept.12 received wrong size mattress topper.Walmart scheduled for pickup.Wasnt picked up until Oct.5TH 23 days later after several confusing overlaping emails from their pickup service.I called customer service Oct.11 to see when i was getting my $80 refund because im on fixed income."the truck hasnt even returned to the warehouse."I was told when i asked how it can take 6 days to get to the warehouse she said"well they had other pickups to make as well as deliveries.Once they return to the warehouse it may be a couple days before the truck is unloaded.Then all returns are scanned and inspected before they approve refund.Then you should receive your refund in 7 to 10 business days.About NOVEMBER 2.I called a number my bank offered and got WALMART MEDIA?press 1 if you are a customer with an issue pressed 1 "THE NUMBER YOU DIALED IS NOT IN SERVICE and hung up.I pressed other numbers referred to a website then back to customer service then a MEDIA SPECIALIST who promised to have someone in corporate call me.AT LEAST THE PRESIDENT DIDNT STORE THE LAUNCH CODES AT WALMART!!!
- Overall walmart is a good place to shop
- Non walmart owned refunds
Preferred solution: Full refund
User's recommendation: just keep it youre less likely to suffer a stroke trying to return it.
Received wrong product
Dont know who I talked to but she was polite ,professional and helpful. All the one star answers was they didnt have anything to do with my issue.
I cant say enough about how quickly it was fixed. Thank you.Ric
User's recommendation: Good job. Yes I would!
NEVER EVER AGAIN- If item sold by "Tasharina Corp" stay far AWAY! Walmart reveiw
Not only did it take 26 days to receive, the "night vision binoculars" were cheap cheezy with a little flashlight! No night vision capability AT ALL. Then I received the ladies black shirt.... it is the crapiest, see-through, wouldn't even use it to wipe bird *** off of my windshield garbage I have ever touched.
Return: HAAAA!!!! NOPE! These bastards have this so locked down. When you think you are ordering from Walmart with the typical, return to store or send back you get a BIG SURPRISE. Firstly you have to find the "return" policy on THOSE ITEMS on your receipt. Then you have to read some fine print that says you must get an RMA from Tasharina Corp., HOWEVER... THERE IS NO CONTACT INFO. When you finally get to the "about us" tab there is an email address. REMEMBER: YOU ONLY HAVE 30 DAYS AND IT TOOK 26 DAYS TO GET THE GARBAGE!
EVEN BETTER: In order to return you MUST send with original packaging, (which is a white garbage bag) with RMA #... and YOU MUST PAY SHIPPING AND INSURANCE!
BWHAAAHAAAHAAAAAAA!!!!! SERIOUSLY??????? OMG Never EVER EVER AGAIN WALMART.... NEVER AGAIN....
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Verified Reviewer | Blue Springs, MissouriAccount....DONT ORDER ONLINE
Jamie Squires (816)209-****
First I would like to say it hope this reached the correct party. I been a a dedicated walmart + member for years and spend most of my money in the website. But i am scared at this point. As you all are not only not delivering my item, you are holding my money up to 10 days. I don't know to go into the store to get the items, or make a police report. I have started using Amazon and Target. But I will get the word out so this don't happen to other customers. We come in YOUR STORE AND STEAL WE GO TO JAIL. But you are able to not give me my items I PAID for and keep my items up to 10 days? No way... I don't have the money to buy items again or wait 10 days. I'm willing to go inside walmart, get the items I paid for. Call the police, I have RING footage to proof everything I say is the truth. Shame on you all for putting my account on hold for your MISTAKES. Not calling me, not asking for footage. I am shocked you call the police and press charges daily but can steal and hold merchandise that customers pay for or their money. I want a phone call. I will not be satisfied till I know this won't happen to customers anymore. I will give you just the last few times. But if you want more details as MOST all mt orders are messed up. Call me...don't put *** on my account and punish a faithful customer. I will also try to attach my ring footage in this message.
November 7 2024 order number 200012*-***19668 I received someone else's whole order. All food items, even had their name on the bag. I didn't even order one food item that night. As my ring camera shows the lady carrying food items.
November 12 2024 order number 200012*-***31460 I didnt receive my order at ALL. The picture is NOT my door. They delivered it but I don't know to what place
November 20 2024 order number 209012*-***33957 I only received the gallon of tea out of the whole order. I have it on ring camera and YOU all can see it on the picture. I called over 8 times and was told a few times, I would get a refund, other's there is a hold on my account and it can take 10 days. Are you out of your mind???
I paid for my ITEMS... You stole my money and items. You want me to wait? Absolutely NOT. I reordered the missing items thinking I was getting a refund as you will see with order number 200012*-***91768.
I am beyond tired of you all telling me it won't happen again... and it DOES. But you want me to call over and over... plus chat online. Nooooo. I want a phone call. Most of my orders you will see get messed up by WALMART. And you want to keep my items and money up to 10 days. I will not sit back ans allow this. Nor will I allow this to happen to anyone else. People need to know going into the website buying items, this is the shady things you do. I am still wondering if I should make a police report and call my card.
- Steal my items and money
Preferred solution: Full refund
User's recommendation: They take you items and money up to 10 days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burleson-Joshua, TexasWalmart in Burleson messed my car up!
No the claims department acted like I was a liar!
Engine light went off quit running so rough but I now have a ticking and a clatter in my motor on top and a tapping on the lower part of the motor . Made a claim I did everything they said to do took pictures of my motor with oil on it after they cleaned it off . The claims department denied it being there fault. Which is a lie!
So now I have to hire a lawyer to take care of something that should have been resolved without one.
I am not happy at all the claims lady acted like I was a liar! I am a hard working Christian woman who trusted Walmart to do a simple task and ended up needed a new motor some one is going to pay for this and it is not going to be me!
- Non
- Im not being accomodated for walmarts mess up
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Verified Reviewer | Fort Worth, TexasReference # 240602-****3-7073-****
I find it quite concerning that I had to call Walmart customer service more than three times when someone in your department canceled my order Im forwarding you this email. I am a disabled bedbound wheelchair.
Customer through a turn of different events when I ordered my groceries some had to be shipped some, Ive always put on all of my orders that are delivered. I will sign for my order. Youve had several drivers either deliver my order or handed off to FedEx carrier more than one time and Fedex had confirmed to you that they had delivered the order some of the orders they tried to go back to where they were missed delivered, and they were not able to retrieve the order how you find it fit to tell me that I can come in and shop inside your Walmart store I cannot. I have chronic PTSD from Military service connected Medical and Mental service connected injuries.
I cannot function to come into your store at all. I have a rating of 100% permanent in total homicidal, ideation and suicidal ideation I dont connect with anyone I dont , leave my home except when the VA takes me to my medical or mental health appointment it is beyond unbelievable whoever is doing this in your department how I called in and the back office department Central a email to look at all the notes on the orders not one time did I do anything wrong And you want to keep my account closed or cancel my order. I have a business account with you All. I have a nonprofit tax exempt all of that you had glitches in your system that started at around about midnight and ran and still are existing today right now on Sunday , they told me to call back in two hours.
They told me that it was a glitch thats the message that it sent to everyone then when I called back after six hours some of my orders that I ordered today were saying that they they were delayed drivers order and the doorbell camera , youve had drivers for or that I have complained about my order and never deliver it. Take things out of my order and why you think that it is OK for me to go without a refund to go do you think its OK for I shouldnt get accommodation for the gross and consideration the last orders From last week and last month, I ordered a complete order of my fruits flowers of flowers flower for my for me for making for making things and baking, and you all decided to give it to a carrier. The carrier said that the potato chips were supposed to be delivered or made the 20th made the 20th came and then they said that the order they kept delaying the order For 48 hours then May 23 came and they delayed again and Im like this what is going on so I called in and they were like oh where is 48 hours thats what your automated system said when I called the other number for Walmart refunded my money I never received that order and it stayed in a delayed state the nerve of you to think that its OK so I dont know who is being insensitive and I dont know who is taking the time to say oh you just go to the store I cant go to the store. Cant go to any local Walmart I cant so Im gonna contact my congressman, my senator and my governor and whoever it is in your department that is doing this Im also going to put a session against Walmart For discrimination of disabled people Ive done nothing wrong and I find it rude and asinine to sit here.
Whoever is looking at this or not looking at this message was sent to you all from the back office department when I called in and they told you to look at all the notes and look at it. I know that you didnt because theres no way , you could still set up were gonna were gonna keep that canceled. Were not going and were gonna cancel all future orders but youre welcome to shop at the local Walmart. I cant shop at the local Walmart so I had my home health aid look up your CEO so Ive emailed them in this email and forwarded this email to them.
This is ridiculous what youre doing and what you have done And then with the last one with the apple cider vinegar, I pacifically I stop sending my stuff to Fedex not actually had to stop doing that last year. They had delivered a gallon of I think it was grapeseed oil. They didnt even bring it to my apartment they brought it somewhere else When I ordered things when I order things and they were taken, I called in when they said that they had delivered some. I think the companies name of the product is on aunt Honest kitchen or something like that and I had ordered the bay the base mixture for my Medical or Service Dog And they delivered it to a second floor I live on the first floor theres directions in my order of how to get here and when I called it was FedEx again.
I think that was about either last year or 20 2022 took that order somewhere else then I asked you to look at the tracker number and look at the picture so I look at the picture. I said there are no bars or gates or railing on the first floor thats on the second floor so yall had to refund my money for that And once again, I said please stop my order you sent stuff through UPS you sent stuff to the United States Postal Service anytime you did that I never had a problem but every time there was like OK Im gonna put something in the account to send it out through FedEx, you havent and each and every time that happened Fedex let you know that it was their fault not mine so it just doesnt make sense I even gave yall the phone number to the local FedEx carrier that delivers in my area and they told you multiple times that they had never given me certain orders it was missed delivered. They tried to go back and retrieve the order and they either couldnt get it back or they couldnt find it. Its unethical what youre doing and idea that Walmart would think that I deserve no compensation or we refunded your money and I have to wait 7 to 10 business days before I can re-order again we gave you a courtesy call that you can use on your next order but I ordered my food or I ordered my deodorant or I ordered what I needed because I needed it that day not in 7 to 10 business day .
Whos account you should be closing down is the drivers that you gave my order to whether it be carrier or whether it be people that work for you I dont know who they are that when I did my first order, the driver reported I think it was in 2020 or 2021 reported that he was taking the order back to the store and then you said the order was delayed and I never got that order and neither did and it was never returned back to the Store Yall said yall fix that and then at different times then I fit then I saw in the app says I would always choose to have my order delivered and then I said I will sign for my order you had it between 20 20 20, 21, 2022, 2324 and the present year and day then you had people being smart about it Taking on purposely taking my order to the wrong address or not delivering what I ordered or saying that they couldnt find me or said that they had delivered the order and had delivered my order and then when you go back and look at it couple of them, theres no picture at all And theres no signature because I said I will sign for my order or some of them signed for my order and never delivered it so the reason youre closing my order my account with Walmart so Im out some returns or cancellations. Also, what do you expect me to do not eat , you punishing the wrong person you should be punishing the people who took the order and never delivered it or it says I will sign for my order and you have no signature of mine. I think something should be done about this. Maybe you should come up with the system like what Uber has that went to know that youre getting into the right thing they have a pin code and when when they arrive with your order to make sure so that they cant skip over it , you should have a code so youll know I got my order but this system that you have right now its its not it has lots of errors and for you to take and punish the customer or the consumer over your carrier that you had my packages to or your delivery person that you had my packages too, and they took them or they didnt deliver to the right address And they didnt get a signature either or they signed my sign.
I dont know how theyre able to do that so this is not right and I assure you is not opened back up. You should do better not serve my country for 23 years and American flag hangs over your business And disrespectful for you to keep saying oh you can go to your local Walmart but I cannot and Im going to report you come tomorrow if this account isnt open back up to my governor to my senator I will report you to the disability discrimination preventing me from eating and taking care of myself and you cannot say oh well shes taking stuff Im not on numerous occasions continue to give orders to FedEX that they continually lost sent to a different address. Never recovered, but you wanna punish me like Im Im the one doing wrong. Your system is flawed.
I run out of one out of how many times Ive had to call in and you wanna ping me oh shes she she had too many credits , do you see how much money I have spent with you and you want and I think the lady told me today that you have these little KL ED something we giving you these little courtesy credits you spent over almost 2000 more dollars and youve gotten credits that around about $300 I said are you kidding me so they close my account theyre not supposed to but they supposed to look at the notes she said to see you you have notes that you didnt listen to how could you say that you looked at these notes and still decided to keep my account locked on you .
Sincerely
A. Carr ,Protected Disabled Veteran
- Discrimination against people with disabilities
- Punish the customer and close account for misdelivered items
- Do not care that you are disabled and cant not shop in store
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alvin, TexasReturn
I was told by a Walmart associate that I could return my daughter's costume in the event that it did not fit correctly, as long as I held a receipt. When I attempted to return the item, I was told they would no longer accept it.
I called the customer care line and was told the item was returnable. I was given a case number, which I also have on a recorded conversation. I have been told by a store associate and the customer care team that this item, as listed on Walmart's satisfaction guarantee site, is returnable. Yet I encountered difficulties when trying to do so.
I find this frustrating and extremely unprofessional. Case #241115****98.
- Local store available
- False misleading information
Preferred solution: Full refund
User's recommendation: Buyers proceed with extreme caution!!
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Verified Reviewer | Dover, DelawareBanned for Returns Policy
It has now been a week and they still have not responded to (1) my inquiry or provided proof on their end of returns I supposedly made and (2) have not followed up with me about my reasons for cancelling W+ which referenced the initial incident.I want my order. I want an apology.
The appeal of having Walmart plus was that I wouldn't have to go into the store given that I don't have any transportation. Now it's important to know that not only do I work for Walmart Distribution Center, I know how their returns work. Thankfully I never had to return anything. Nowhere in my account have I ever returned anything.
The only things I can think of are raincoat (from a third party seller) that never showed up, so I was refunded AND a furniture piece from a third party seller that never arrived.
I had asked the customer service representative which transactions triggered the ban. They have refused to provide proof. Instead, they keep telling me I can shop inside the store which I have refused as I do not have transportation. They said someone might have been using my account.
I'm the only one who has access to my account. My sister and I are the only two people that live in our household. My sister has not made any returns from her account. I told her to cancel her account since we're being falsely accused.
Skip purchasing anything this company.
They will not tell you the truth, and they will not investigate further. You are wasting your money paying for Walmart+ if this can just happen on the whim of AI screening.
Edit: I would like to add that purchases of $30-300 is the usual for me.
My purchases aren't sporadic OR unusual. The need for groceries, tools, and animal feed is ever present on a biweekly basis.
- False positives
- False accusations
- Too reliant on ai
Preferred solution: Apology
User's recommendation: Cancel your Walmart+ account. Find better alternatives
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Verified Buyer | Atlanta, GeorgiaSpoiled and separated drinks in sealed cans
I opened a brand new 12 pack of yoohoo 12 oz cans and the first yoohoo i pulled out was completely sealed. No evidence of leakage inside or outside of packaging.
But when opened the can and took a big gulp it tased tangy and sour.
I immediatly spit ourlt what i dodnt already swallow and poured the rest into a cup. It was separated and looked awful.
User's recommendation: If you value your health and want unspoiled sealed beveages i would steer clear of this product
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bentonville, ArkansasWalmart.com is absolutely ridiculous
So they are refusing to refund me for my order, which was approximately 130 dollars, and I never received a single item I ordered. I'm a single mother of six kids.
I now have no way to feed my kids due to people not knowing how to do their jobs. I've even contacted the website the day of the incident.
This is getting more and more ridiculous. You all probably need a lawsuit.
- Never do anything remotely right
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for Review and Resolution of Account Report
I am writing to address an issue with my Uber account that was reported due to a misunderstanding involving Walmart staff. On September 5 at 6:40 AM, a Walmart associate mistakenly reported my account, believing it to be associated with a cancelled order.To clarify: - I did not cancel any orders on that date.
- I fulfilled and delivered all assigned orders, and I have screenshots confirming both the order and delivery. - The confusion seems to have arisen when another delivery person canceled an order while I was in the check-in line at Walmart. The Walmart staff mistakenly identified me as the individual responsible for the cancellation. I have discussed the situation with Walmart's supervisor, who acknowledged the mistake but indicated that they cannot rectify the report themselves.
They advised me to contact Uber customer service or Walmart customer service to have the report removed from my account. I kindly request your assistance in resolving this matter and removing the erroneous report.
Please let me know if you require any additional information or documentation from my end. Thank you for your attention to this issue.
Preferred solution: My account reported from Walmart employee on error I want to remove report of my account to start again deliveries.
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Verified ReviewerFraud
I am a Walmart online and in-store customer. I'm very surprised that you may or may not be aware that there is a scammer advertising and answering this phone number as Walmart: 805-874-****.
This has scammed me out of $249.00. I would think a large corporation like Walmart would want to stop something like this from hurting their customers.
It appears that this has happened to quite a few customers, and if nothing is done about it, it may happen to others. Thank you.
Preferred solution: Full refund
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Verified ReviewerOnn are terrible chargers
The Chargers Walmart are selling , Onn are some of the worst chargers Ive ever seen a chain store sale. My husband literally lasted almost 5 months and mines less than 3. I just cant believe they continue to sell these chargers they look like theyre built to last, but you cant get more
than six months out of them, but usually less than that.
- When most stores close their still open
- Are overprice and do electronics usually break within three months or sometimes one or two days
Preferred solution: Full refund
User's recommendation: Stop selling the chargers until they prove to work test him yourself
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder arriving late
I ordered these tires because the website indicated they would be delivered on 11/19. However, I received an email saying my order will be late.
I had another appointment at 6pm to mount the tires so that I could leave for my vacation. Now, my vacation is delayed by a day and I have to reschedule the mounting appointment.
The order was not processed in a timely manner and was shipped late, passing the problem onto the customer instead of upgrading the shipping to ensure it arrived today. Order #200012****48654.
- Usually deliver on time
- Failure to deliver on time
Preferred solution: Price reduction
User's recommendation: Walmart arrive by date delayed
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Verified ReviewerMy kids became ill and they could care less.
The health of my children was adversely affected by products that were recalled. For several months, I have reached out to your company seeking a refund for the medical supplies that were necessary for their recovery.
Consequently, I have ceased all shopping at your establishment. I am requesting a reimbursement of $150 for these essential medical items. Despite your repeated assurances of follow-up, I have yet to receive any communication from your team.
It is disheartening to note that a young child suffered significantly, and it appears that there is a lack of concern on your part. I urge you to take responsibility as the vendor in this matter.
Preferred solution: Full refund
User's recommendation: If you get sick they will never care and give you the runaround
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Verified Reviewer | Queens, New YorkOut of stock item
I neeed to order this item: Parent's Choice
Parent's Choice 2-Piece Gray Plaid Baby Blanket and Moose Lovie Set 2-Piece Gray Plaid Baby Blanket and Moose Lovie Set, Unisex, Infant, Plush, Unisex, Infant, Plush
IT HAS BEEN OUT OF STOCK FOR OVER A YEAR.
PLEASE ORDER THIS ITEM SO I CAN PLACE AN ORDER.
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Verified ReviewerResolved: Purchased a IQ Air Quality Monitor refused a refund
Company fixed the issue and I have been provided with apology. I contacted the manufacturer and they in turn issued a refund order to Walmart to refund my moneyThey finally did so after several weeks of calls on my part to Walmart directly.
The website states in three separate places that this product can be returned and I can get a refund. After following the prompts on the website to the third page for a refund/return, it would not let me complete the return on the last page. The information on these pages referring to this item is deceiving. I even called before making the purchase and customer service said I could return the item to the store and receive my refund.
But, when I went to the store, they said I couldn't because the product was shipped by the manufacturer. I have printed out the pages referring to the return policy on this item and will pass them along to consumer affairs and the FCC (False advertising!). I will speak with whoever I need to.
I am a 75-year-old woman and will not be taken advantage of. Of course, this incident is going on social media platforms as well.
Preferred solution: Full refund
About
, , , ,
Walmart is an American chain of discount department stores. It was founded by Sam Walton in 1962 in Rogers, Arkansas. Originally the name of the store was Walton's Five and Dime store. Nowadays the company is headquartered in Bentonville, Arkansas. The large stores specialize in discount retail. The company is the largest grocery retailer in the US. Net income of Walmart Stores, Inc. is 11,3 billion. According to the Fortune Global, Walmart is the largest public corporation in the world in terms of the revenue.
The watchword of the company is: "Save money, live better". There are Walmart stores in Mexico, the United Kingdom, Japan, Argentina, Brazil, Canada and many other countries.
Walmart is ranked 95 out of 993 in Supermarkets and Malls category
USA, Canada, Worldwide, Asia
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This is why I do not like to buy from Walmart third party sellers on their website.