Walmart Reviews

am writing this as a formal consumer complaint, but also as a community plea and an awareness message for other Walmart customers. What began as an issue with an order has developed into multiple concerns involving substitutions, pricing, gift-card funds, refunds, technical problems, delivery delays, cancellation requests and customer service.

I believe these issues deserve to be documented together because they demonstrate how difficult it can become for a customer to understand and control what is happening with an order and their money.The most serious issue is the substitution. When I placed my order, I specifically opted out of substitutions. Walmart’s own checkout screen confirmed, “You have opted out of substitutions for this order.” The order information also identified unavailable items as “Substitution opted out.” Despite that, a substitution was still added to my order. I did not authorize Walmart to select a replacement for me.

If a customer specifically declines substitutions and Walmart’s system confirms that decision, how was a substitution subsequently permitted to enter the order? I want Walmart to identify the original item, the substituted item, the price of each, when the substitution was added and how it was authorized despite my explicit opt-out. I am not asking for a generic explanation of Walmart’s substitution policy. I am asking Walmart to investigate what happened with my specific order.The payment and authorization information raises additional concerns.

One order contained approximately 65 items, with a merchandise subtotal of $298.07, estimated taxes of $8.85 and an estimated total of $306.92. Walmart displayed a temporary adjusted authorization of $327.06, approximately $20.14 higher than the estimated total. The payment information showed $2.44 from one Walmart gift card and $324.62 from another gift card ending in 7653, totaling $327.06. The gift card ending in 7653 had an available balance of $325.00.

I later saw information showing only $0.38 applied and a $0.00 remaining balance. I need Walmart to reconcile these amounts and explain exactly how my gift-card funds were applied, adjusted and credited. I should not have to reconstruct Walmart’s accounting myself to determine where my money went.There is also documented refund information that needs to be reconciled. Walmart provided documentation showing that a $30.15 refund was initiated to my Walmart gift card ending in 7653.

The refund consisted of Tide Simply Liquid Laundry Detergent, Clean at $9.97 and Tide Ultra Odor Defense Plus Oxi Liquid Laundry at $17.94. The merchandise subtotal was $27.91, taxes were $2.24 and the total refund was $30.15. Walmart stated that the refund may take up to three hours to process. Yet the order subsequently displayed a subtotal of $12.95.

I want Walmart to explain how the $30.15 refund, the $12.95 subtotal and the gift-card balance relate to one another and confirm exactly where the full $30.15 was credited. If the full amount was returned to gift card 7653, I want that confirmed. If it was not, I want to know where the money went.Another major concern involves the $6.99 below-minimum fee. Walmart’s own order screen specifically stated, “To waive the $6.99 below minimum fee, simply add $0.01 of items to this order.” I attempted to follow Walmart’s instruction because I was trying to lower my overall cost.

Adding one cent would have allowed me to avoid a $6.99 fee, effectively saving $6.98. However, when I attempted to add the item, Walmart’s application displayed, “Sorry! We’re having a technical issue. We’re working on fixing it.

Please try again later.” I was therefore prevented by Walmart’s own technical problem from taking the action Walmart instructed me to take to reduce my cost. I also had sufficient funds available on my Walmart gift card to pay for the additional item. I should not be charged $6.99 because Walmart’s system prevented me from following Walmart’s own instruction. I am requesting that this fee be waived or credited.Customer service then created another problem.

I was told that once an order is placed, the system does not allow changes because of security and processing reasons. I understand that may be Walmart’s general policy, but that response does not answer why Walmart’s own order screen instructed me to add $0.01 to avoid the fee when the system would not allow me to do it. It also does not explain why a substitution appeared after I explicitly opted out, nor does it address the $30.15 refund, the $12.95 subtotal or the gift-card activity. Repeating a general policy is not the same thing as investigating the customer’s actual transaction.The delivery and cancellation situation added another layer to the problem.

The September 14, 2026 order was showing “Delayed, check back for updates.” The order information stated that I needed to be present at delivery, provide a one-time passcode or be prepared to sign. At the same time, Walmart had not provided a dependable delivery time, and I had a work engagement that I needed to leave for. Once it became clear that I could no longer remain available indefinitely for a delayed delivery, I repeatedly asked Walmart to cancel the order. Despite my repeated requests, Walmart would not cancel the order.

This left me in an unreasonable position: Walmart had delayed the order, required my presence when it eventually arrived, failed to provide a reliable delivery time and then would not cancel the order after I repeatedly explained that I had to leave for work. I cannot simply put my employment obligations on hold indefinitely while waiting for a delivery time that Walmart has not provided.The order information also showed options such as “Reschedule delivery” and “Switch to pickup,” while the order remained marked “Delayed, check back for updates.” I had already explained that I needed to leave for a work engagement. I could not reasonably continue waiting indefinitely. Because I repeatedly requested cancellation and could not obtain it, I am asking Walmart to review why my cancellation request was not honored and provide an appropriate refund or credit for the disruption this caused.

I am also requesting a complimentary courtesy credit as a gesture of goodwill given the cumulative problems and the amount of time I have spent attempting to resolve them.I also want to document the amount of time and the manner in which customer service has handled this situation. At approximately 8:07 PM, Walmart’s chat indicated that agent Afsah had joined the conversation. I had already provided a detailed explanation of my concerns. At approximately 8:13 PM, I received an acknowledgment thanking me for taking my time and bringing my concerns to Walmart’s attention.

At approximately 8:15 PM, I specifically asked, “How do you intend on addressing this issue?” This was happening while my order was already delayed and I had to leave for a work engagement. I could not reasonably remain available indefinitely while waiting for a substantive answer. I am questioning why so much time was spent acknowledging my concerns instead of actually addressing them. A customer should not have to spend this much time in a customer-service chat simply trying to get someone to explain what Walmart intends to do to resolve the problem.The representative previously stated, “I have checked and I would have loved to add the items to your order for you but I regret that the system is designed in a way that prevents changes to be made to an order once it has been placed by the customer for their security reasons.” The representative then essentially repeated that customers need to add or remove items before checkout because changes cannot be made after an order is placed.

But I was not asking Walmart to make an unauthorized change. I was explaining that Walmart’s own system told me to add $0.01 to avoid a $6.99 fee, and Walmart’s own technical problem prevented me from doing so. That response also did not answer why my substitution opt-out was apparently not honored, where the $30.15 refund went, why the order showed $12.95, how my gift-card funds were handled or why my repeated cancellation requests were not honored.I am also increasingly concerned because it feels as though Walmart is aware of my previous contacts or complaints, yet my concerns continue to receive repetitive responses rather than an actual examination of the transaction. I cannot say what information Walmart representatives have access to regarding my prior interactions, but the pattern of responses gives me the impression that my concerns are being recognized without actually being addressed.

I am not asking for special treatment. I am asking Walmart to answer specific questions about specific transactions.There is also a broader community concern that I believe is worth raising. Walmart serves customers from every financial circumstance, including lower-income households, elderly customers, disabled customers and people who depend on delivery because transportation, mobility or other circumstances can make shopping in person difficult. For someone carefully managing a limited budget, $6.99 is not necessarily insignificant.

An unexpected substitution, an unexplained adjustment, a delayed refund or money temporarily tied up in an authorization can also have a meaningful impact. What may seem like a small amount to a large corporation can matter considerably to a customer who has very little flexibility in their budget.I also want to make clear that this is a plea for greater awareness, accountability and consideration for the real people on the other side of these transactions. For some customers, grocery delivery is not simply a convenience. It may be the way they are able to obtain food, household necessities and other essential items when getting to a store is difficult or impossible.

A customer may be living on a very limited budget, managing every dollar between one paycheck and the next, relying on a fixed income, dealing with a disability or mobility limitation, depending on transportation that is not always available, or balancing a demanding work schedule and family responsibilities. For that person, an unexpected $6.99 fee is not necessarily “just $6.99.” A substitution they did not authorize can mean receiving something they did not budget for or do not need. A refund that is difficult to track can mean wondering whether money they were counting on will actually be available. A delayed order can mean rearranging work, childcare, transportation or other responsibilities around a delivery window that keeps changing.

And when the customer then has to spend hours explaining the same problem to customer service, the burden becomes even greater.Most people are not contacting customer service because they have nothing better to do. They are contacting customer service because something has gone wrong and they need help fixing it. Customers should not have to be persistent, technically knowledgeable, financially comfortable or simply have hours of free time in order to get a straightforward explanation of where their money went or why their order did not follow the instructions they provided. There are people who will simply give up because they cannot afford to spend hours fighting over a few dollars, even when those few dollars matter tremendously to them.

There are also customers who may not notice a substitution, temporary authorization, unexpected fee or missing refund at all. That does not make the issue less important; it makes transparency even more important.That is why I am raising these concerns beyond my own experience. I am asking Walmart to consider the customer who may be sitting at home watching their account balance, trying to make sure they have enough money for groceries and other necessities. I am asking Walmart to consider the customer who cannot easily travel to the store, the customer who has to leave for work and cannot wait indefinitely for a delayed delivery, and the customer who may not have the time or ability to repeatedly contact customer service just to get an answer.

A large company may process thousands of transactions every day, but each transaction represents an individual customer trusting Walmart with their money and expecting the system to work as represented.My experience also made me wonder how confusing similar situations could become for customers using SNAP or EBT benefits. I am not alleging that Walmart mishandled SNAP benefits, and I am not requiring Walmart to explain its SNAP policies to me. I am simply raising this as a consumer and community concern because when substitutions, refunds, fees, temporary authorizations and different payment methods are involved, customers should be able to understand what was ordered, what was substituted, what was refunded, what was charged and what remains available to them. When someone is relying on limited resources to purchase necessities, transparency matters.My advice to other Walmart customers based on this experience is simple: carefully review whether substitutions are actually turned off when you decline them; check your order after checkout; compare estimated totals with final totals; monitor temporary authorizations; keep track of gift-card balances; save refund communications; and document technical errors when Walmart’s application prevents you from doing something the system tells you to do.

If a delivery becomes delayed, document the delay and any attempts you make to cancel or change the order. Do not assume that an issue has been resolved simply because customer service acknowledges it. Keep your records and make sure the numbers ultimately reconcile.I am asking Walmart to view these issues together rather than treating them as unrelated complaints. I want an explanation of why my explicit substitution opt-out was not honored, how the substitution was authorized, how the $327.06 temporary authorization was calculated, how my gift-card funds were handled, where the documented $30.15 refund was credited, why the order showed a $12.95 subtotal, why I was prevented by a technical problem from adding the $0.01 Walmart instructed me to add to avoid the $6.99 fee, why my repeated cancellation requests were not honored, and why customer service repeatedly provided general responses rather than directly answering these questions.I am requesting that the $6.99 fee be waived or credited, that the delivery-related inconvenience and failed cancellation attempts be appropriately addressed, that my $30.15 refund and gift-card activity be fully reconciled, and that Walmart provide a reasonable complimentary courtesy credit in recognition of the cumulative problems and the substantial amount of time I have spent attempting to resolve them.This is no longer simply about $6.99.

It is about whether Walmart’s systems honor customer choices, whether customer funds are accurately accounted for, whether refunds are properly processed, whether customers are unfairly affected by technical problems, whether customers can cancel when circumstances change, and whether customer service actually listens when legitimate concerns are presented.I am asking Walmart to investigate the actual records and provide a substantive response to each issue rather than another scripted or repetitive response. I hope Walmart understands that this is not only a complaint about my experience. It is also a plea for greater awareness and accountability because customers with limited financial resources, disabilities, transportation limitations, demanding work obligations or family responsibilities may not have the time, money or ability to repeatedly fight through these kinds of problems. Customers should not have to choose between protecting a few dollars and protecting their livelihood, or between waiting for a delayed delivery and meeting their responsibilities at work and home.For some people, grocery delivery is a lifeline, not a luxury.

They may be counting every dollar, depending on a gift card or benefit balance, planning meals around a specific budget, or relying on delivery because getting to a store is physically or practically difficult. When something goes wrong, they may not have another source of money available to simply absorb an unexpected charge or wait for a refund. They may also lack the time, transportation or ability to repeatedly contact customer service. That is why accuracy and transparency matter so much.I am not asking Walmart to make the world perfect.

I am asking Walmart to recognize the human being behind each transaction and the real consequences that can result when systems do not work as represented. Customers deserve to know that when they say “no substitutions,” that choice means something; when Walmart tells them they can add $0.01 to avoid a fee, they will actually be able to do so; when Walmart says a $30.15 refund has been initiated, that money will be accurately returned and accounted for; and when a customer asks to cancel because they can no longer remain available for a delayed delivery, that request will be taken seriously.Customers deserve to trust the companies they give their money to. They deserve clear answers, accurate accounting and reasonable consideration when a company’s system or process fails.

My hope is that Walmart will look beyond this individual complaint and recognize the larger lesson: sometimes the person asking for help is not trying to get something for nothing. They are simply trying to make sure that the money they worked for,the choices they made and the necessities they ordered are handled fairly and responsibly.

am writing this as a formal consumer complaint, but also as a community plea and an awareness message for other Walmart customers. What began as an issue with an order has developed into multiple concerns involving substitutions, pricing, gift-card funds, refunds, technical problems, delivery delays, cancellation requests and customer service.

I believe these issues deserve to be documented together because they demonstrate how difficult it can become for a customer to understand and control what is happening with an order and their money.The most serious issue is the substitution. When I placed my order, I specifically opted out of substitutions. Walmart’s own checkout screen confirmed, “You have opted out of substitutions for this order.” The order information also identified unavailable items as “Substitution opted out.” Despite that, a substitution was still added to my order. I did not authorize Walmart to select a replacement for me.

If a customer specifically declines substitutions and Walmart’s system confirms that decision, how was a substitution subsequently permitted to enter the order? I want Walmart to identify the original item, the substituted item, the price of each, when the substitution was added and how it was authorized despite my explicit opt-out. I am not asking for a generic explanation of Walmart’s substitution policy. I am asking Walmart to investigate what happened with my specific order.The payment and authorization information raises additional concerns.

One order contained approximately 65 items, with a merchandise subtotal of $298.07, estimated taxes of $8.85 and an estimated total of $306.92. Walmart displayed a temporary adjusted authorization of $327.06, approximately $20.14 higher than the estimated total. The payment information showed $2.44 from one Walmart gift card and $324.62 from another gift card ending in 7653, totaling $327.06. The gift card ending in 7653 had an available balance of $325.00.

I later saw information showing only $0.38 applied and a $0.00 remaining balance. I need Walmart to reconcile these amounts and explain exactly how my gift-card funds were applied, adjusted and credited. I should not have to reconstruct Walmart’s accounting myself to determine where my money went.There is also documented refund information that needs to be reconciled. Walmart provided documentation showing that a $30.15 refund was initiated to my Walmart gift card ending in 7653.

The refund consisted of Tide Simply Liquid Laundry Detergent, Clean at $9.97 and Tide Ultra Odor Defense Plus Oxi Liquid Laundry at $17.94. The merchandise subtotal was $27.91, taxes were $2.24 and the total refund was $30.15. Walmart stated that the refund may take up to three hours to process. Yet the order subsequently displayed a subtotal of $12.95.

I want Walmart to explain how the $30.15 refund, the $12.95 subtotal and the gift-card balance relate to one another and confirm exactly where the full $30.15 was credited. If the full amount was returned to gift card 7653, I want that confirmed. If it was not, I want to know where the money went.Another major concern involves the $6.99 below-minimum fee. Walmart’s own order screen specifically stated, “To waive the $6.99 below minimum fee, simply add $0.01 of items to this order.” I attempted to follow Walmart’s instruction because I was trying to lower my overall cost.

Adding one cent would have allowed me to avoid a $6.99 fee, effectively saving $6.98. However, when I attempted to add the item, Walmart’s application displayed, “Sorry! We’re having a technical issue. We’re working on fixing it.

Please try again later.” I was therefore prevented by Walmart’s own technical problem from taking the action Walmart instructed me to take to reduce my cost. I also had sufficient funds available on my Walmart gift card to pay for the additional item. I should not be charged $6.99 because Walmart’s system prevented me from following Walmart’s own instruction. I am requesting that this fee be waived or credited.Customer service then created another problem.

I was told that once an order is placed, the system does not allow changes because of security and processing reasons. I understand that may be Walmart’s general policy, but that response does not answer why Walmart’s own order screen instructed me to add $0.01 to avoid the fee when the system would not allow me to do it. It also does not explain why a substitution appeared after I explicitly opted out, nor does it address the $30.15 refund, the $12.95 subtotal or the gift-card activity. Repeating a general policy is not the same thing as investigating the customer’s actual transaction.The delivery and cancellation situation added another layer to the problem.

The September 14, 2026 order was showing “Delayed, check back for updates.” The order information stated that I needed to be present at delivery, provide a one-time passcode or be prepared to sign. At the same time, Walmart had not provided a dependable delivery time, and I had a work engagement that I needed to leave for. Once it became clear that I could no longer remain available indefinitely for a delayed delivery, I repeatedly asked Walmart to cancel the order. Despite my repeated requests, Walmart would not cancel the order.

This left me in an unreasonable position: Walmart had delayed the order, required my presence when it eventually arrived, failed to provide a reliable delivery time and then would not cancel the order after I repeatedly explained that I had to leave for work. I cannot simply put my employment obligations on hold indefinitely while waiting for a delivery time that Walmart has not provided.The order information also showed options such as “Reschedule delivery” and “Switch to pickup,” while the order remained marked “Delayed, check back for updates.” I had already explained that I needed to leave for a work engagement. I could not reasonably continue waiting indefinitely. Because I repeatedly requested cancellation and could not obtain it, I am asking Walmart to review why my cancellation request was not honored and provide an appropriate refund or credit for the disruption this caused.

I am also requesting a complimentary courtesy credit as a gesture of goodwill given the cumulative problems and the amount of time I have spent attempting to resolve them.I also want to document the amount of time and the manner in which customer service has handled this situation. At approximately 8:07 PM, Walmart’s chat indicated that agent Afsah had joined the conversation. I had already provided a detailed explanation of my concerns. At approximately 8:13 PM, I received an acknowledgment thanking me for taking my time and bringing my concerns to Walmart’s attention.

At approximately 8:15 PM, I specifically asked, “How do you intend on addressing this issue?” This was happening while my order was already delayed and I had to leave for a work engagement. I could not reasonably remain available indefinitely while waiting for a substantive answer. I am questioning why so much time was spent acknowledging my concerns instead of actually addressing them. A customer should not have to spend this much time in a customer-service chat simply trying to get someone to explain what Walmart intends to do to resolve the problem.The representative previously stated, “I have checked and I would have loved to add the items to your order for you but I regret that the system is designed in a way that prevents changes to be made to an order once it has been placed by the customer for their security reasons.” The representative then essentially repeated that customers need to add or remove items before checkout because changes cannot be made after an order is placed.

But I was not asking Walmart to make an unauthorized change. I was explaining that Walmart’s own system told me to add $0.01 to avoid a $6.99 fee, and Walmart’s own technical problem prevented me from doing so. That response also did not answer why my substitution opt-out was apparently not honored, where the $30.15 refund went, why the order showed $12.95, how my gift-card funds were handled or why my repeated cancellation requests were not honored.I am also increasingly concerned because it feels as though Walmart is aware of my previous contacts or complaints, yet my concerns continue to receive repetitive responses rather than an actual examination of the transaction. I cannot say what information Walmart representatives have access to regarding my prior interactions, but the pattern of responses gives me the impression that my concerns are being recognized without actually being addressed.

I am not asking for special treatment. I am asking Walmart to answer specific questions about specific transactions.There is also a broader community concern that I believe is worth raising. Walmart serves customers from every financial circumstance, including lower-income households, elderly customers, disabled customers and people who depend on delivery because transportation, mobility or other circumstances can make shopping in person difficult. For someone carefully managing a limited budget, $6.99 is not necessarily insignificant.

An unexpected substitution, an unexplained adjustment, a delayed refund or money temporarily tied up in an authorization can also have a meaningful impact. What may seem like a small amount to a large corporation can matter considerably to a customer who has very little flexibility in their budget.I also want to make clear that this is a plea for greater awareness, accountability and consideration for the real people on the other side of these transactions. For some customers, grocery delivery is not simply a convenience. It may be the way they are able to obtain food, household necessities and other essential items when getting to a store is difficult or impossible.

A customer may be living on a very limited budget, managing every dollar between one paycheck and the next, relying on a fixed income, dealing with a disability or mobility limitation, depending on transportation that is not always available, or balancing a demanding work schedule and family responsibilities. For that person, an unexpected $6.99 fee is not necessarily “just $6.99.” A substitution they did not authorize can mean receiving something they did not budget for or do not need. A refund that is difficult to track can mean wondering whether money they were counting on will actually be available. A delayed order can mean rearranging work, childcare, transportation or other responsibilities around a delivery window that keeps changing.

And when the customer then has to spend hours explaining the same problem to customer service, the burden becomes even greater.Most people are not contacting customer service because they have nothing better to do. They are contacting customer service because something has gone wrong and they need help fixing it. Customers should not have to be persistent, technically knowledgeable, financially comfortable or simply have hours of free time in order to get a straightforward explanation of where their money went or why their order did not follow the instructions they provided. There are people who will simply give up because they cannot afford to spend hours fighting over a few dollars, even when those few dollars matter tremendously to them.

There are also customers who may not notice a substitution, temporary authorization, unexpected fee or missing refund at all. That does not make the issue less important; it makes transparency even more important.That is why I am raising these concerns beyond my own experience. I am asking Walmart to consider the customer who may be sitting at home watching their account balance, trying to make sure they have enough money for groceries and other necessities. I am asking Walmart to consider the customer who cannot easily travel to the store, the customer who has to leave for work and cannot wait indefinitely for a delayed delivery, and the customer who may not have the time or ability to repeatedly contact customer service just to get an answer.

A large company may process thousands of transactions every day, but each transaction represents an individual customer trusting Walmart with their money and expecting the system to work as represented.My experience also made me wonder how confusing similar situations could become for customers using SNAP or EBT benefits. I am not alleging that Walmart mishandled SNAP benefits, and I am not requiring Walmart to explain its SNAP policies to me. I am simply raising this as a consumer and community concern because when substitutions, refunds, fees, temporary authorizations and different payment methods are involved, customers should be able to understand what was ordered, what was substituted, what was refunded, what was charged and what remains available to them. When someone is relying on limited resources to purchase necessities, transparency matters.My advice to other Walmart customers based on this experience is simple: carefully review whether substitutions are actually turned off when you decline them; check your order after checkout; compare estimated totals with final totals; monitor temporary authorizations; keep track of gift-card balances; save refund communications; and document technical errors when Walmart’s application prevents you from doing something the system tells you to do.

If a delivery becomes delayed, document the delay and any attempts you make to cancel or change the order. Do not assume that an issue has been resolved simply because customer service acknowledges it. Keep your records and make sure the numbers ultimately reconcile.I am asking Walmart to view these issues together rather than treating them as unrelated complaints. I want an explanation of why my explicit substitution opt-out was not honored, how the substitution was authorized, how the $327.06 temporary authorization was calculated, how my gift-card funds were handled, where the documented $30.15 refund was credited, why the order showed a $12.95 subtotal, why I was prevented by a technical problem from adding the $0.01 Walmart instructed me to add to avoid the $6.99 fee, why my repeated cancellation requests were not honored, and why customer service repeatedly provided general responses rather than directly answering these questions.I am requesting that the $6.99 fee be waived or credited, that the delivery-related inconvenience and failed cancellation attempts be appropriately addressed, that my $30.15 refund and gift-card activity be fully reconciled, and that Walmart provide a reasonable complimentary courtesy credit in recognition of the cumulative problems and the substantial amount of time I have spent attempting to resolve them.This is no longer simply about $6.99.

It is about whether Walmart’s systems honor customer choices, whether customer funds are accurately accounted for, whether refunds are properly processed, whether customers are unfairly affected by technical problems, whether customers can cancel when circumstances change, and whether customer service actually listens when legitimate concerns are presented.I am asking Walmart to investigate the actual records and provide a substantive response to each issue rather than another scripted or repetitive response. I hope Walmart understands that this is not only a complaint about my experience. It is also a plea for greater awareness and accountability because customers with limited financial resources, disabilities, transportation limitations, demanding work obligations or family responsibilities may not have the time, money or ability to repeatedly fight through these kinds of problems. Customers should not have to choose between protecting a few dollars and protecting their livelihood, or between waiting for a delayed delivery and meeting their responsibilities at work and home.For some people, grocery delivery is a lifeline, not a luxury.

They may be counting every dollar, depending on a gift card or benefit balance, planning meals around a specific budget, or relying on delivery because getting to a store is physically or practically difficult. When something goes wrong, they may not have another source of money available to simply absorb an unexpected charge or wait for a refund. They may also lack the time, transportation or ability to repeatedly contact customer service. That is why accuracy and transparency matter so much.I am not asking Walmart to make the world perfect.

I am asking Walmart to recognize the human being behind each transaction and the real consequences that can result when systems do not work as represented. Customers deserve to know that when they say “no substitutions,” that choice means something; when Walmart tells them they can add $0.01 to avoid a fee, they will actually be able to do so; when Walmart says a $30.15 refund has been initiated, that money will be accurately returned and accounted for; and when a customer asks to cancel because they can no longer remain available for a delayed delivery, that request will be taken seriously.Customers deserve to trust the companies they give their money to. They deserve clear answers, accurate accounting and reasonable consideration when a company’s system or process fails.

My hope is that Walmart will look beyond this individual complaint and recognize the larger lesson: sometimes the person asking for help is not trying to get something for nothing. They are simply trying to make sure that the money they worked for, the choices they made and the necessities they ordered are handled fairly and responsibly.

UPDATE: ADDITIONAL EVIDENCE REGARDING WALMART’S CHECKOUT, AUTHORIZATION HOLD, GIFT CARD FUNDS, AND SUBSTITUTIONSI am providing additional screenshots that directly document the issues raised in my original complaint. These screenshots are important because they show what Walmart’s own system displayed during checkout and during the order process.1.

CHECKOUT TOTAL AND $20.14 DIFFERENCE My Walmart checkout screen shows 65 items with an item subtotal of $298.07. It also shows estimated taxes of $8.85, an estimated total of $306.92, and a “Temporary adjusted total” of $327.06. The difference between the estimated total of $306.92 and the temporary adjusted total of $327.06 is $20.14. Walmart’s checkout screen specifically states that the temporary adjusted total covers adjustments for items priced by weight, canceled items, potentially substituted items, and applicable bag fees.

It further states that after the final order total is confirmed, Walmart will refund any amount left over. I am requesting a specific explanation of why my order required an additional $20.14 authorization when my estimated order total was $306.92, particularly since I had opted out of substitutions.2. GIFT CARD FUNDS AND TEMPORARY AUTHORIZATION The checkout screen shows that two gift cards were being used: gift card ending in 0405 — $2.44 and gift card ending in 7653 — $324.62. Those amounts total exactly $327.06, which is the same amount Walmart identified as the “Temporary adjusted total.” I also have a separate screenshot of the Walmart eGift card ending in 7653 showing an original balance of $325.00.

Therefore, Walmart’s records show that a $325.00 gift card was available, while the checkout screen subsequently allocated $324.62 of that gift card toward the temporary adjusted total. I also have a screenshot showing $0.38 applied to that same gift card and a $0.00 remaining balance. This is significant because Walmart’s own checkout language states that funds may be withdrawn instantly and that any amount left over will be refunded after the final order total is confirmed. Walmart’s chat representative also explained that the bank places a temporary charge/authorization and that any difference is supposed to be reversed after the final order is processed.

I am therefore requesting a complete accounting of the $325.00 gift card balance, including exactly when the funds were placed against the order, what amount was actually used, what amount was temporarily restricted or authorized, and when any unused amount was released or returned.3. WALMART’S OWN CHAT CONFIRMED THE TEMPORARY AUTHORIZATION During my Walmart chat, the representative stated: “we as Walmart, don’t charge your card unless the item leaves our premises, So once you place your order online, the bank places a temporary charge on the account. Until the order is completely processed and leaves our premises and you have it in hand, then we charge you.” The representative further stated: “so any extra amount its just authorization hold” The representative then explained that the difference should be reversed by the bank and that the process could take up to 10 business days. This directly supports my concern that the additional amount was not simply the final cost of my order, but was connected to Walmart’s temporary authorization process.4.

SUBSTITUTIONS — I EXPLICITLY OPTED OUT This is a separate issue from the pricing and gift-card issue. My checkout screen clearly states: “You have opted out of substitutions for this order.” The same checkout screen shows 65 items in the order. I also have Order Updates screenshots showing items marked “Unavailable” and specifically stating “Substitution opted out.” The screenshots demonstrate that Walmart’s system recognized that I had opted out of substitutions. Despite that, a substitution was subsequently added to my order.

This raises a serious question about how Walmart’s system processed a substitution after I had expressly opted out. I am not asking Walmart to rely on my recollection. I am providing screenshots showing Walmart’s own system identifying the items as unavailable and simultaneously identifying my substitution preference as “opted out.” I am also concerned about the underlying inventory issue. The Order Updates screens show multiple items becoming unavailable after being included in my order.

I believe these screenshots demonstrate a problem with Walmart allowing items to be ordered and then later identifying them as unavailable, particularly when the customer has specifically chosen not to receive substitutions. I am providing the screenshots rather than attempting to itemize every unavailable item in this update. Walmart can review the screenshots and compare them with the actual order and fulfillment records.5. WHAT I AM REQUESTING I am requesting that Walmart provide a written, specific response addressing: Why the order displayed an estimated total of $306.92 but a temporary adjusted total of $327.06; what specifically caused the $20.14 difference; how the $325.00 gift card balance was handled and when the funds were actually deducted, temporarily restricted, or released; why Walmart’s system included “potentially substituted” items in the temporary adjusted total when I had expressly opted out of substitutions; how a substitution was added despite my documented instruction to opt out; why multiple items were allowed to be included in the order and later marked unavailable; and the final amount actually charged for the order and how that amount reconciles with the $306.92 estimated total and $327.06 temporary adjusted total.

These screenshots are contemporaneous evidence of what Walmart’s system displayed to me. I am asking Walmart to compare them against its internal order, payment, authorization, gift-card, inventory, and fulfillment records and provide an accurate written explanation.

I am adding this evidence to my existing complaint because it further demonstrates that my concerns are not based simply on a misunderstanding of the order. Walmart’s own checkout screens and chat responses document the amounts, the temporary authorization process, the gift-card allocation, and my express decision to opt out of substitutions

Title: Walmart Order Pricing, Unauthorized Substitution, and $325 Gift Card Balance Need InvestigationI am filing this complaint because I have serious concerns about the pricing, substitution, and payment processing associated with my Walmart order. This is not simply a complaint about a temporary authorization hold.

There are multiple issues that Walmart needs to explain.I specifically opted OUT of substitutions. Despite that, Walmart added a substitution to my order. I did not authorize Walmart to substitute the item, and the price associated with the substitution did not match what I expected based on the original order.There is also a pricing discrepancy that needs to be fully explained. The order showed an original subtotal of $548.87, estimated taxes of $11.87, and an estimated total of $560.74.

I was also shown an authorization amount of $599.89. I understand that Walmart may place a temporary authorization hold to account for changes, substitutions, taxes, or unavailable items. However, that does not explain why the actual pricing and substitution activity did not match what I selected.There is an additional payment issue involving my Walmart eGift card. I had a Walmart eGift card with an original balance of $325.00.

The card ends in 7653. Later, when reviewing the payment information for this order, Walmart showed that two payment methods would be charged. The gift card ending in 7653 showed $0.38 applied and a remaining balance of $0.00. A second gift card ending in 0405 showed a $0.00 balance.

Walmart also showed a Visa ending in 6865 with $5.34 to be charged.The significance of this is that the gift card ending in 7653 originally had $325.00, but the later payment screen showed only $0.38 being applied and a $0.00 remaining balance. That leaves a $324.62 difference that Walmart needs to account for. I want to know exactly where those funds went and how the gift card was applied to my order.The payment screen also showed that the Visa ending in 6865 was NOT set as the default payment method. Walmart needs to explain why that payment method was included in the payment sequence and exactly how much was ultimately charged to each payment method.I cannot attach the screenshots here, so I am documenting the information contained in them as accurately as possible.

Walmart should be able to verify these details through its own order, payment, gift-card, and transaction records.I am requesting a complete written accounting of this order, including:• The original price of every item• The final price of every item• The item I originally selected and the item Walmart substituted• Why the substitution occurred when substitutions were turned OFF• The price of the original item versus the substituted item• All taxes and adjustments• The original $325.00 gift-card balance• Every transaction against the gift card ending in 7653• Where the $324.62 difference went• The amount actually charged to each payment method• All authorization holds, reversals, credits, and final settlement amounts• The reason the Visa ending in 6865 was included despite not being selected as the default payment methodI do not want another generic explanation about Walmart authorization holds. That does not address the actual concerns raised here. I want Walmart to reconcile the numbers and explain exactly how the order was priced and paid.I am asking Walmart to investigate this matter thoroughly and provide a point-by-point written response.

I also expect Walmart to preserve the complete records associated with this transaction, including the original cart, substitution settings, order modifications, pricing history, payment-method activity, gift-card transactions, authorization records, and final settlement records.I am a Walmart customer and expect accurate pricing, transparency regarding substitutions, and an accurate accounting of my funds. I am requesting that Walmart correct any improper charges or discrepancies and provide a clear explanation of what happened.

September 13, 2026: I am following up after another conversation with Walmart today. In my previous Walmart conversation on September 12, I spoke with Alyssa and Bondapalli regarding the payment and authorization concerns.

Today, September 13, I contacted Walmart again and was escalated to Selma. I provided screenshots showing that my checkout specifically stated, “You have opted out of substitutions for this order,” yet Walmart’s checkout also calculated a temporary adjusted total that was $20.14 higher than the displayed order total. The payment section showed my gift cards being charged the higher adjusted amount. I am asking Walmart to explain exactly where the additional $20.14 came from, particularly when substitutions were expressly declined.

This is also important because I previously had a $49.01 debit-card authorization appear on another Walmart order even though I was using gift cards/credit.

I have screenshots documenting the checkout information and my conversations with Walmart representatives. I am requesting an order-specific, itemized explanation rather than another general explanation of Walmart’s authorization policy.

After escalating my concerns, I communicated with Walmart representatives *** and *** regarding issues with substitutions and authorization holds.***’s virtual assistant repeatedly stated that customers should be able to decline substitutions, that out-of-stock items should simply be removed from an order, and that there is no policy requiring substitutions to complete a purchase. However, my actual experience appeared inconsistent with that guidance.I also obtained documentation showing my order total was $533.32 while Walmart planned a temporary authorization hold of $573.90.

Walmart explains that holds may account for weighted items, inventory changes, and potential substitutions.While I appreciate the assistance provided by *** and ***, I still have not received a clear explanation as to why my checkout experience differed from Walmart’s stated policy. My concern remains transparency, consistency, and ensuring customers receive accurate information regarding substitutions and authorization holds.

Hello,I would also like to provide an update regarding my concerns.After raising these issues with Walmart and receiving a $5 coupon, I have now encountered another problem. Despite attempting throughout the day, I have been unable to successfully place my order.This has added to my frustration because my original concern involved authorization holds, inventory availability, and the difficulty I experienced managing substitution preferences.

Now, after receiving a goodwill coupon, I am unable to complete the very purchase it was intended to help resolve.At this point, I am seeking a clear explanation regarding the authorization hold process, inventory verification practices, and the current issue preventing me from placing an order. I would also appreciate confirmation as to whether there are any restrictions, system errors, or account-related issues affecting my ability to complete a purchase.As previously stated, I have shared my concerns on Pissed Consumer and will continue to update my post as Walmart provides additional information and resolves these issues.

My goal is transparency and a clear understanding of Walmart’s policies and practices so that other consumers can make informed decisions.Thank you for your attention to these matters. I will continue to update my Pissed Consumer complaint as Walmart responds and provides additional information regarding these concerns.Sincerely,***

Nothing was offered. Rather go into store to purchase or purchase elsewhere online someplace more reputable.

I contacted the BBB. They reached out to walmart, provoking the ACTUAL escalation team to call me.

They investigated the slew of CSRs I reported, applogized and officially reimbursed me $250, which I graciously accepted. Way to go Angela from wal*mart's escalation team for being the only person at Wal*mart to do anything about this problem.

Company fixed the issue and I have been provided with settlement agreement. I contacted the BBB.

They reached out to walmart, provoking the ACTUAL escalation team to call me.

They investigated ghe team of people I reported, applogized and officialy reimbursed me $250, which I graciously accepted. Way to go Angela from wal*mart's escalation team for being the only person at Wal*mart to do anything about this problem.

I called walmart ethics this morning. Said for my inquirey I would need to call ine if these 2 numbers.

Corporate- 1479273****Escalation team -1844422**** I called them both. Both of these numbers are exactly the same as the regular walmart customer service number which ends up sending me to an office in the phillipines where I reach the same unhelpful reps, who don't have any notes. I explained the situation again, and they tell me its 6aves fault and that they canceled the order and put the 1241.19 on hold. So Now I have a bank initiated recorded 3 way phone call between my bank and walmarts manager Jay some where in the Philippines.

The bank blames wal mart, wal madt blames 6ave, and 6ave blames wal mart and no one will honor anything or give me any help.I am not able to ourchase the Camera at the promised retained price that was on sale, and they will ot ship it in time for my videography project on Wednesday, which I have to cancel now.I have determined Wal Mart to be unaccountable, liara and incompetent all around. I will no longer give them my business to wal mart.

I suggest others stop doing the same because they hAve so much power they dint have to care and theres nothing any one can do a out it. Stop out sourcing jobs to people who don't care about us, and have no consequence for misleading, tying up funds, fraud and wasting our time.

6AVE E-mailed me with no concern for my plight, and appears to blame wal mart entirely, with out any indication that wal mart reached out to them on my behalf. The email adds to the insult.

As of 12 am Mon Jul 14th 2025, the fundsof $1241.19 have been returned to my account. Unfortunately, it was not in time.

I have endured major stress over this. Thanks to my bank for stepping in. Walmart and 6ave have not reached out to me. I see no indication of being able to purchase the camera for the sale price I initially ourchased it for, or achieve the same delivery date which was crucial to getting the project done.

I am not sure how they intend to uphold that promise, but I will give them tomorrow, since its monday to take my conplaint seriously. I don't believe we should allow a world to exist where our money is controlled by any one but our selves, that what is promised to us is given to us, and that they will be accountable for our lost time, opportunities, and displaced trust. If they held my money for 3 days, they should reimburse me for the losses acrued. If you think it's petty, thats fine, but I let my money work for me.

So if its held up 3 days some where, It better be pay6ing me a dividend. Time is money and walmart cost me a ton of it.

Walmart promised to retain the sales price and delivery date of camera, and that too was a lie. I was told the Merchant would reach out The merchant has not repsonded at all.

No actual customer service was provided to me at all what so ever durring this entire process and this is how ANYONE would be treated.last one of them are paid to report to people that do know how to do it, and they chose not to report. Walmart has cost me the project by tying up $1241.19 and not fulfilling the promise of of sending me the email the bank asked for to release the funds.

The customer service team continues to inult me and be unhelpful. They did not send the e-mail at all, and now my 1241.19 is permanently locked all wekeend cause the bank is closed.

I am not able to purchase Camera else where because of this. I got an email simply stating "I should have recieved a cancellation notice" showing there is zero competence in the customer service of wal mart.

Walmart finally contacted me about the issue due to BBB efforts. Write to BBB.

Stop dealing with FedEx! They will directly lie to you for Walmart sellers! Read any pros and cons about Walmart sellers first and leave your comments about any issues.

Still no call back from Walmart as promised by the Supervisor. The package is listed as to be delivered today, May 26, 2026, but I have my doubts. Today would be a day late on delivery just for and alleged "unreadable shipping label"!