Walmart

Not only did it take 26 days to receive, the "night vision binoculars" were cheap cheezy with a little flashlight! No night vision capability AT ALL. Then I received the ladies black shirt.... it is the crapiest, see-through, wouldn't even use it to wipe bird *** off of my windshield garbage I have ever touched.

Return: HAAAA!!!! NOPE! These bastards have this so locked down. When you think you are ordering from Walmart with the typical, return to store or send back you get a BIG SURPRISE. Firstly you have to find the "return" policy on THOSE ITEMS on your receipt. Then you have to read some fine print that says you must get an RMA from Tasharina Corp., HOWEVER... THERE IS NO CONTACT INFO. When you finally get to the "about us" tab there is an email address. REMEMBER: YOU ONLY HAVE 30 DAYS AND IT TOOK 26 DAYS TO GET THE GARBAGE!

EVEN BETTER: In order to return you MUST send with original packaging, (which is a white garbage bag) with RMA #... and YOU MUST PAY SHIPPING AND INSURANCE!

BWHAAAHAAAHAAAAAAA!!!!! SERIOUSLY??????? OMG Never EVER EVER AGAIN WALMART.... NEVER AGAIN....

I signed up for W+ because I am disabled and use Amazon, Sam's Club, Instacart, Uber Eats, etc., to get my necessities. I made a purchase in December, but the item was defective, and I needed to return the item to Walmart.

On January 28, I chatted online with Kharen who, after I explained I did not know that Return From Home was not available in my area, was to send a return label to my email address as a courtesy exception so I could return the item. I was relieved and thankful to get some help. Two days went by, and I checked my email, and there's not only no label; there's no email at all. So, back to the online chat this time with Muhammad on January 30.

I explained my plight, and he said he could help. He told me not to return the defective item, and I would receive a gift card credit instead of a full cash refund. I was fine with that because I use W+ fairly often. I am disabled, do not drive often, and not outside of my city.

I did not know Return From Home was not available in my area. It's not well explained on Walmart.com. He even mentioned how above and beyond he was going! Yay!

The next day. No credit. No email. No nothing.

So, I called the store. The store delivery/online order department can't see what the customer call center can see. So on to the call center customer service line on February 1. I was told to wait ten days for the credit.

I was also told, when I questioned the W+ fee, to wait until April to see if the fee would be reduced. I have a valid EBT card on my Walmart/W+ account, yet I was still charged the full W+ fee. To add insult to injury, I am informed that the Call Center cannot see the Online Chat's system for notes, etc. Then, I cruise on into February 2 and received an email that their 'research' was done, and that the item (defective) was delivered on December 15.

No kidding. I was told how to track my Order, which I already knew, and that they could not offer a refund or credit. As they consider the tracking proof of delivery, which I already knew. I could dispute the charge with my bank or read the Terms of Use.

Ridiculous. I called the store, hoping to speak with a store manager, but I was kept on hold for over 15 minutes, and I gave up, which is probably what they hoped I would do.

I am a Walmart Plus member and have been for a few years since Walmart delivery became available in my area of Nebraska. I have had many issues with the delivery service-mainly delivering to the wrong address.

Lately, that has not been the issue and I have been happy with the service-until this week, I made an online delivery order on Wednesday, March 12th. I received an "Order is delayed" message and had to cancel and reschedule for the next day 7-9 a.m. Once again, I get an "Order is delayed" message so I had to cancel. This is where the issue started.

For some odd reason, I received 3 packages of bologna to my door with a Walmart sticker/code on the top one. My name was on the sticker. They were literally placed in front of my door with no bag-just sitting there. I did have one pack of bologna in my canceled order-not three but I had no idea why it was even delivered.

So, I contacted the store and told them what happened. I was told it must be an error and to keep the bologna. They also said that they saw my order had been canceled. This was over two days ago.

My funds have not been returned to me and when I click on "track order", it shows order delivered. I called the store again and they said that they know it was not delivered and that I need to contact Customer Service. My account shows Cancellation requested and order is delayed. It is stuck on that, even though it was canceled.

The person I spoke to yesterday guaranteed me that my funds would be returned within 24 hours. It is now 24 hours and it is still showing the same message. I called them back and they say that they see my account is stuck in limbo and they need to see if a supervisor can help. A minute later, the girl says that the supervisor can not do anything and I need to wait!!

When an order is canceled, my funds have always been immediately returned to my EBT card-always. My debit card can sometimes take a few days. But, she then tells me that they have no time frame on the refund and just to wait.. It's ridiculous.

I need someone from Walmart to fix this and get it canceled so I can get my refund. It makes no sense that a supervisor can not cancel it. It has been over two days! The store passes the buck to customer service and customer service tells me to contact the store.

Who is going to fix this? Not to mention, I usually tip $10 for the delivery driver to be nice and now I am going through this.

Jamie Squires (816)209-****

First I would like to say it hope this reached the correct party. I been a a dedicated walmart + member for years and spend most of my money in the website. But i am scared at this point. As you all are not only not delivering my item, you are holding my money up to 10 days. I don't know to go into the store to get the items, or make a police report. I have started using Amazon and Target. But I will get the word out so this don't happen to other customers. We come in YOUR STORE AND STEAL WE GO TO JAIL. But you are able to not give me my items I PAID for and keep my items up to 10 days? No way... I don't have the money to buy items again or wait 10 days. I'm willing to go inside walmart, get the items I paid for. Call the police, I have RING footage to proof everything I say is the truth. Shame on you all for putting my account on hold for your MISTAKES. Not calling me, not asking for footage. I am shocked you call the police and press charges daily but can steal and hold merchandise that customers pay for or their money. I want a phone call. I will not be satisfied till I know this won't happen to customers anymore. I will give you just the last few times. But if you want more details as MOST all mt orders are messed up. Call me...don't put *** on my account and punish a faithful customer. I will also try to attach my ring footage in this message.

November 7 2024 order number 200012*-***19668 I received someone else's whole order. All food items, even had their name on the bag. I didn't even order one food item that night. As my ring camera shows the lady carrying food items.

November 12 2024 order number 200012*-***31460 I didnt receive my order at ALL. The picture is NOT my door. They delivered it but I don't know to what place

November 20 2024 order number 209012*-***33957 I only received the gallon of tea out of the whole order. I have it on ring camera and YOU all can see it on the picture. I called over 8 times and was told a few times, I would get a refund, other's there is a hold on my account and it can take 10 days. Are you out of your mind???

I paid for my ITEMS... You stole my money and items. You want me to wait? Absolutely NOT. I reordered the missing items thinking I was getting a refund as you will see with order number 200012*-***91768.

I am beyond tired of you all telling me it won't happen again... and it DOES. But you want me to call over and over... plus chat online. Nooooo. I want a phone call. Most of my orders you will see get messed up by WALMART. And you want to keep my items and money up to 10 days. I will not sit back ans allow this. Nor will I allow this to happen to anyone else. People need to know going into the website buying items, this is the shady things you do. I am still wondering if I should make a police report and call my card.

I rarely give reports of real-life incidents, but today I had one that was too outrageous for me not to make it public knowledge. The guilty party was Walmart; when I lived in DC, I shopped most of the time at Aldi, which is allegedly lower priced than Walmart.

I shopped through the Instacart service, and that meant added charges for shipping and the like. Walmart has the Walmart+ membership that can neutralize the shipping costs, but it seems that the adage, You get what you pay for, adequately sums up what the free delivery offers a customer who is desperately in need of any item that he/she may be ordering for delivery!

I placed an order for home delivery today from Walmart. At least one item was one that I needed urgently. I knew I was taking a big risk by ordering anything from Walmart because they are so unreliable; when I can, I go to their store to shop in person because otherwise, it's like throwing a penny in a wishing well and hoping for something good to happen.

Realize that I am disabled and will be 73 years old on March 24, so home delivery is not a luxury for me. The photo that was sent to me confirming the delivery showed me where the delivery was left, but it shows that it was left at some other apartment and not at mine! My apartment is 205; the photo shows an entirely different number! Add to that the photo showing that the door to my apartment is right next to another apartment door when there's no apartment door next to mine -- so who knows where it was left?!?!?

So the delivery person can't read numbers?

No, I don't expect a delivery person to have a PhD, but I also don't expect a delivery person to be after a lobotomy! Much to my sorrow, I have experienced this sort of DISSERVICE from Walmart more than once. I went onto their website to talk with the Help Center to express my disgust with the truly disgracefully bad service. I may end up going to the Emergency Ward, thanks to the totally incompetent delivery person who can't read numbers!

Well, the agents at the Help Center offered to give me a refund -- yes, AFTER WAITING FOR 7-10 BUSINESS DAYS!!! That they consider adequate compensation for leaving me with everything that I ordered, including one thing that I was in desperate need of receiving! I have shopped with Walmart in two different locations, and they proved to be TOTALLY UNRELIABLE IN BOTH!!!

I created a report in a PDF with a link that I wanted to post here that showed the photo that revealed the incredibly stupid mistake made in the delivery. Anyone reading that report would see the visual evidence of true incompetence!

It would help to find someone with functioning vision or who didn't fail kindergarten; this is worse than inexcusable and unforgivable, and I deserve more than just a refund for which I will wait 7-10 business days!

Who knows if there are worse intentions aimed at me, a disabled senior? At this stage in the game, I would not be surprised to discover that it was a malicious attack on me done on purpose! Despite my age and physical disabilities, I have found that the only way I can buy from Walmart to be sure that I receive what I want and need is to go in person to the store, to shop there so I can see what is in stock and what can be a replacement for items not in stock, and bring the purchase home, even if I have spinal disorders that cause me severe pain and because of which my doctors tell me not to lift heavy objects!

No, my life matters nothing to Walmart; I see their actions against me as homicide attempts and nothing less! I will not apologize or forgive; I think I deserve considerable compensation for the harm done to me and the 100% unreliable excuse for service that Walmart has proven to me that I can expect nothing better ever from them!

Because I wasn't allowed to post a link, I couldn't show all the story to make it all visible.

Seeing the stupid error in reading a three-digit apartment number would have been readily evident in seeing the photo. However, a PhD is not needed just to read a three-digit number!

Order date: April 18, 2025
Order number: 200012*-***43915
Gift card: $200 Afterpay issued Walmart gift card
Expected total: $191.00
Actual total after applying gift card: $206
I'm a single mother trying to prepare Easter dinner, so I loaded $200 onto an Afterpay gift card specifically for groceries and household items. When I checked out at Walmart.com, my subtotal was $191.00, so I applied the card expecting a $0 balance.
Instead, the final balance jumped up to $206 along with taking almost $7 off my debit (an extra $20-25!).

That makes no sense—how does applying store credit make me owe more? I had to manually remove items until the gift card fit the order.
I called Walmart customer service; the rep told me to wait until the order arrives and call back for a $25 refund. But even that interaction was confusing: she asked only for my mailing address (never asked for my email or phone number as previous reps did), then abruptly returned and said that information wasn't needed. I had to mention I was recording the call before she would help.
What to watch out for: 1.

Check your totals both before and after you apply any gift cards. 2. Ask for a written confirmation (email or chat transcript) of any promised refund. 3.

Keep your order number and gift card ID handy when you call.
Desired resolution: A clear explanation for why the gift card increased my balance.

Immediate refund of the $25 overcharge, without having to wait for order arrival and another phone call. Assurance that future customers won't face the same glitch.

First know that in the past few weeks, online orders with Walmart, for me, have been atrocious. I have had wrong items sent to me, items sold that aren't available, and extremely poor customer service.

Today was the final straw. I had a lawn and garden battery to exchange as a core for the battery I purchased online this morning. I took the core into customer service. The lady told me if I had a receipt she could give me the core refund of $12.

I said no receipt yet, so she recommended I take it back to curbside pick-up and exchange it there. After I did some grocery shopping, I went to the curbside pickup and a negative, frustrated person came out (no greeting) with my new battery, but she aggressively spoke, saying she would not exchange the old one. I told her 'Customer Service' recommended I come to you. So she adamantly said she would not exchange it.

I asked why, and she told me she can't, and more, doesn't have to deal with customers who speak like she said I did. I told her I would be more calm, but she should know that I just waited through two lines in the store and I was told I could get my core battery money there. So since she couldn't explain why, I asked for her supervisor, and two ladies came out and reiterated that they could not do the exchange as they don't have the ability. I said I was running late, and the supervisor said, 'We cannot do it for you.' So I reluctantly took the core back into the store to customer service.

The lady that had talked to me earlier said, 'I'm going home.' So another lady said Customer Service does not have the ability to do the refund. I restated that I had been put through the ringer on this, so she got a manager, who fiddled and fumbled with the register, and she said she couldn't do the transaction. So she tracked down another lady who came with two others. She finally opened the register and handed me the $12 core money in cash, and suddenly a man with a clipboard said, 'You are being banned from Walmart, and you will need to sign this form.' I simply walked away as he yelled across the store, 'If you don't sign you cannot come here ever, or to any Walmart.' I just kept walking.

I will not shop online or in one of their stores again.

I still don't know where I should have exchanged the core for the $12! Walmart has online and customer service issues.

On Feb. 1,2025 I went to your Hazlewood Mo.

Location picked up some items for a babyshower. Once the event was over the young lady had enormous amount of the same item. So, I informed her I would get her gift card. I went to another Walmart that literally down the street from my business.

I was waited on by a young lady that was on her way to luck but agreed to help. For some reason when she pulled up three of the items on the receipt it wouldn't scan So, she ask for a help by two other people. No one would assist her. She took upon herself to go get a manager.

He scanned the item with his phone it immediately came up. Then went to scan with his scanner it wouldn't scan. He took the item and tore the bar code off and toss it back at me and said take this back you got it from. I ask excuse me?

My husband just come on we will just take it back to the other store. As we walked away he said to the young lady . You see what they try and do. I said sir I have never stolen anything in.my life.

I have my receipt and the barcode matches the receipt. Took to original store with no issue. In this climate in society.

We really need to be careful how we treat people. I canceled my Walmart subscription today.

I called customer service to have two $98.00 charges refunded back to my credit card. I clearly stated my request, but it appeared that the agent did not display active listening skills.

I then contacted the online chat, and the individual offered a $50 credit if I return to my membership and reapply for Walmart+. However, once I submitted payment for the membership, the agent only applied a $25 credit if I made a $45 purchase. This was not what the agent had previously stated. I have taken screenshots of the entire chat.

I want the subscription of $49 refunded, as I never asked for a refund of the $49.00. Now, I am without my Walmart+ account.

I am beyond frustrated and annoyed. Today and yesterday I delivered about 20 orders.

I used all my gas to make these deliveries, because normally you are paid when you complete each trip. The past two trips I have not been paid for, and they are not even documented that I made both trips in the app. I have called customer support multiple times, each representative telling me they are "escalating it to tech support." This has not been done. When I ask to speak to a supervisor, I am put on hold for a long time before they just hang up the phone.

This has happened three times in the past hour. I am furious with the level of driver support, and I don't appreciate the fact that I am burning my time and gas without getting paid, because no customer service representative is capable of reporting these issues to whomever can actually fix them. I am upset because my phone is due today as well, and I am about to lose my service because Walmart driver support representatives can't do their jobs.

I think it's ridiculous that a driver is unable to speak to a supervisor, and that reps place you on hold for 10 minutes before they hang up. This is not the way anyone should conduct business.
#walmart #sparkdriver #lousycustomerservice #notpaidfordeliveries

I find it quite concerning that I had to call Walmart customer service more than three times when someone in your department canceled my order Im forwarding you this email. I am a disabled bedbound wheelchair.

Customer through a turn of different events when I ordered my groceries some had to be shipped some, Ive always put on all of my orders that are delivered. I will sign for my order. Youve had several drivers either deliver my order or handed off to FedEx carrier more than one time and Fedex had confirmed to you that they had delivered the order some of the orders they tried to go back to where they were missed delivered, and they were not able to retrieve the order how you find it fit to tell me that I can come in and shop inside your Walmart store I cannot. I have chronic PTSD from Military service connected Medical and Mental service connected injuries.

I cannot function to come into your store at all. I have a rating of 100% permanent in total homicidal, ideation and suicidal ideation I dont connect with anyone I dont , leave my home except when the VA takes me to my medical or mental health appointment it is beyond unbelievable whoever is doing this in your department how I called in and the back office department Central a email to look at all the notes on the orders not one time did I do anything wrong And you want to keep my account closed or cancel my order. I have a business account with you All. I have a nonprofit tax exempt all of that you had glitches in your system that started at around about midnight and ran and still are existing today right now on Sunday , they told me to call back in two hours.

They told me that it was a glitch thats the message that it sent to everyone then when I called back after six hours some of my orders that I ordered today were saying that they they were delayed drivers order and the doorbell camera , youve had drivers for or that I have complained about my order and never deliver it. Take things out of my order and why you think that it is OK for me to go without a refund to go do you think its OK for I shouldnt get accommodation for the gross and consideration the last orders From last week and last month, I ordered a complete order of my fruits flowers of flowers flower for my for me for making for making things and baking, and you all decided to give it to a carrier. The carrier said that the potato chips were supposed to be delivered or made the 20th made the 20th came and then they said that the order they kept delaying the order For 48 hours then May 23 came and they delayed again and Im like this what is going on so I called in and they were like oh where is 48 hours thats what your automated system said when I called the other number for Walmart refunded my money I never received that order and it stayed in a delayed state the nerve of you to think that its OK so I dont know who is being insensitive and I dont know who is taking the time to say oh you just go to the store I cant go to the store. Cant go to any local Walmart I cant so Im gonna contact my congressman, my senator and my governor and whoever it is in your department that is doing this Im also going to put a session against Walmart For discrimination of disabled people Ive done nothing wrong and I find it rude and asinine to sit here.

Whoever is looking at this or not looking at this message was sent to you all from the back office department when I called in and they told you to look at all the notes and look at it. I know that you didnt because theres no way , you could still set up were gonna were gonna keep that canceled. Were not going and were gonna cancel all future orders but youre welcome to shop at the local Walmart. I cant shop at the local Walmart so I had my home health aid look up your CEO so Ive emailed them in this email and forwarded this email to them.

This is ridiculous what youre doing and what you have done And then with the last one with the apple cider vinegar, I pacifically I stop sending my stuff to Fedex not actually had to stop doing that last year. They had delivered a gallon of I think it was grapeseed oil. They didnt even bring it to my apartment they brought it somewhere else When I ordered things when I order things and they were taken, I called in when they said that they had delivered some. I think the companies name of the product is on aunt Honest kitchen or something like that and I had ordered the bay the base mixture for my Medical or Service Dog And they delivered it to a second floor I live on the first floor theres directions in my order of how to get here and when I called it was FedEx again.

I think that was about either last year or 20 2022 took that order somewhere else then I asked you to look at the tracker number and look at the picture so I look at the picture. I said there are no bars or gates or railing on the first floor thats on the second floor so yall had to refund my money for that And once again, I said please stop my order you sent stuff through UPS you sent stuff to the United States Postal Service anytime you did that I never had a problem but every time there was like OK Im gonna put something in the account to send it out through FedEx, you havent and each and every time that happened Fedex let you know that it was their fault not mine so it just doesnt make sense I even gave yall the phone number to the local FedEx carrier that delivers in my area and they told you multiple times that they had never given me certain orders it was missed delivered. They tried to go back and retrieve the order and they either couldnt get it back or they couldnt find it. Its unethical what youre doing and idea that Walmart would think that I deserve no compensation or we refunded your money and I have to wait 7 to 10 business days before I can re-order again we gave you a courtesy call that you can use on your next order but I ordered my food or I ordered my deodorant or I ordered what I needed because I needed it that day not in 7 to 10 business day .

Whos account you should be closing down is the drivers that you gave my order to whether it be carrier or whether it be people that work for you I dont know who they are that when I did my first order, the driver reported I think it was in 2020 or 2021 reported that he was taking the order back to the store and then you said the order was delayed and I never got that order and neither did and it was never returned back to the Store Yall said yall fix that and then at different times then I fit then I saw in the app says I would always choose to have my order delivered and then I said I will sign for my order you had it between 20 20 20, 21, 2022, 2324 and the present year and day then you had people being smart about it Taking on purposely taking my order to the wrong address or not delivering what I ordered or saying that they couldnt find me or said that they had delivered the order and had delivered my order and then when you go back and look at it couple of them, theres no picture at all And theres no signature because I said I will sign for my order or some of them signed for my order and never delivered it so the reason youre closing my order my account with Walmart so Im out some returns or cancellations. Also, what do you expect me to do not eat , you punishing the wrong person you should be punishing the people who took the order and never delivered it or it says I will sign for my order and you have no signature of mine. I think something should be done about this. Maybe you should come up with the system like what Uber has that went to know that youre getting into the right thing they have a pin code and when when they arrive with your order to make sure so that they cant skip over it , you should have a code so youll know I got my order but this system that you have right now its its not it has lots of errors and for you to take and punish the customer or the consumer over your carrier that you had my packages to or your delivery person that you had my packages too, and they took them or they didnt deliver to the right address And they didnt get a signature either or they signed my sign.

I dont know how theyre able to do that so this is not right and I assure you is not opened back up. You should do better not serve my country for 23 years and American flag hangs over your business And disrespectful for you to keep saying oh you can go to your local Walmart but I cannot and Im going to report you come tomorrow if this account isnt open back up to my governor to my senator I will report you to the disability discrimination preventing me from eating and taking care of myself and you cannot say oh well shes taking stuff Im not on numerous occasions continue to give orders to FedEX that they continually lost sent to a different address. Never recovered, but you wanna punish me like Im Im the one doing wrong. Your system is flawed.

I run out of one out of how many times Ive had to call in and you wanna ping me oh shes she she had too many credits , do you see how much money I have spent with you and you want and I think the lady told me today that you have these little KL ED something we giving you these little courtesy credits you spent over almost 2000 more dollars and youve gotten credits that around about $300 I said are you kidding me so they close my account theyre not supposed to but they supposed to look at the notes she said to see you you have notes that you didnt listen to how could you say that you looked at these notes and still decided to keep my account locked on you .

Sincerely

A. Carr ,Protected Disabled Veteran

I had my oil changed and they put my oil filter in wrong, my engine light came on it was running rough and had lower power than normal. I went back to the store it was done at in burleson and the supervisor of the service department knew exactly what was wrong he said they placed the oil filter in wrong so he placed it back in right.

Engine light went off quit running so rough but I now have a ticking and a clatter in my motor on top and a tapping on the lower part of the motor . Made a claim I did everything they said to do took pictures of my motor with oil on it after they cleaned it off . The claims department denied it being there fault. Which is a lie!

So now I have to hire a lawyer to take care of something that should have been resolved without one.

I am not happy at all the claims lady acted like I was a liar! I am a hard working Christian woman who trusted Walmart to do a simple task and ended up needed a new motor some one is going to pay for this and it is not going to be me!

Good morning my name is sherell Benjamin I want to apologize before hand on my punctuation & grammar. I am in a bit of a hurry and am also very very upset that I have to even write this email in the first place.

Okay so I have been trying for a month to get my refund on an online order that I placed on Black Friday 2024. I will provide you the order number when and if I receive a response. I have called customer service 5 different times & have been straight up lied to 5 different times by each one of the care specialists they have agreed with me saying they see I have not received my refund so theyll issue me one then I wait two weeks nothing so I call back and this one says shes gonna send the billing department an email and they will reach out to me in 24,48 hours. That does not ever happen no one from billing at Walmart reaches out to me.

I have been such a loyal customer. For my whole life! I spend on average $400 to $700 monthly on everything in your store I have receipts to prove that too. I always go to Walmart for literally everything and have never had a problem with the store until now.

Im so hurt and this is so aggravating to me. I have spent total of a couple hours

On the phone with different team members getting no where other than being straight up lied too! I cannot believe thats even allowed. I just really want my money back for the product I did not even receive I cancelled it before I even got it!

And I was charged for it and have not got the refund back yet please god please Im at my wits end I have never had to send an email like this to any store I cannot believe this and the time this is taking to also is frustrating to me. Can someone anyone that can help me and not lie to me please contact me by phone or email text anything or just look at the orders on your end see clearly my money has not been released back to me send it back and we can all be done with this.

Because I will keep writing and calling whoever I have to until I receive my money back thats only fair I work so hard for every penny I make and to have

It taken away and not returned by a million dollar company like Walmart is outrageous. Thanks for your time

Sherell