Walmart

Not only did it take 26 days to receive, the "night vision binoculars" were cheap cheezy with a little flashlight! No night vision capability AT ALL. Then I received the ladies black shirt.... it is the crapiest, see-through, wouldn't even use it to wipe bird *** off of my windshield garbage I have ever touched.

Return: HAAAA!!!! NOPE! These bastards have this so locked down. When you think you are ordering from Walmart with the typical, return to store or send back you get a BIG SURPRISE. Firstly you have to find the "return" policy on THOSE ITEMS on your receipt. Then you have to read some fine print that says you must get an RMA from Tasharina Corp., HOWEVER... THERE IS NO CONTACT INFO. When you finally get to the "about us" tab there is an email address. REMEMBER: YOU ONLY HAVE 30 DAYS AND IT TOOK 26 DAYS TO GET THE GARBAGE!

EVEN BETTER: In order to return you MUST send with original packaging, (which is a white garbage bag) with RMA #... and YOU MUST PAY SHIPPING AND INSURANCE!

BWHAAAHAAAHAAAAAAA!!!!! SERIOUSLY??????? OMG Never EVER EVER AGAIN WALMART.... NEVER AGAIN....

I had my oil changed and they put my oil filter in wrong, my engine light came on it was running rough and had lower power than normal. I went back to the store it was done at in burleson and the supervisor of the service department knew exactly what was wrong he said they placed the oil filter in wrong so he placed it back in right.

Engine light went off quit running so rough but I now have a ticking and a clatter in my motor on top and a tapping on the lower part of the motor . Made a claim I did everything they said to do took pictures of my motor with oil on it after they cleaned it off . The claims department denied it being there fault. Which is a lie!

So now I have to hire a lawyer to take care of something that should have been resolved without one.

I am not happy at all the claims lady acted like I was a liar! I am a hard working Christian woman who trusted Walmart to do a simple task and ended up needed a new motor some one is going to pay for this and it is not going to be me!

Walmart Issues PLEASE RESOLVE or Cancel my account.

Hello,

I decided to try this one last time to get my Walmart+ membership issue resolved before cancelling altogether even though that's pretty much where I'm at, at this point.

At least this way, I can provide screenshots so you can see the issue, unfortunately that's not an option through your chat.

A month ago I opened my Walmart+ app with the intent of cancelling my Walmart acct. But then, I noticed that you now offer the Paramount+ ad free for an additional fee so I kept my subscription with you and signed up for Paramount+ through my Walmart+ account by clicking the link in the Walmart app and signing into my (previously FULLY cancelled the month prior) Paramount acct.

At first, everything appeared to work perfectly.

My Paramount service restored immediately and in the account section it showed my Paramount+ account was now managed by Walmart. So far so good.

I went back into my Walmart account to apply for the upgraded no ads service but it did not show my Paramount account linked to my Walmart account. I thought maybe it just needed a few days. So I waited a week.

It never appeared in my Walmart account.

Please see the 4 screenshots below showing the account linked and managed via Walmart in the Paramount account but not linked in the Walmart account.

(1ST CONTACT 01/15/24) - I reached out for help via your chat feature and chatted with a Walmart customer service rep for almost 2 hrs before asking her to just cancel my account. She offered two months free if I would be willing to just wait a few days to allow them time to resolve it. I agreed and she told me a ticket had been submitted to the techs who would fix it, and to please wait 24-36 hrs. I did.

Nothing.

I contacted Paramount and was told that only Walmart can make changes to my Paramount acct because I signed up through the Walmart app.

(2ND CONTACT 01/18/24) - I contacted Walmart customer service again and was instructed to call Paramount because the issue must be with them. I explained what Paramount had told me and I was again told that he was submitting a new ticket and to please wait 24-36 hrs. I did. Nothing.

(3RD CONTACT 01/23/24) - I called Walmart customer service and spent an extraordinary long, painful time with a rep who kept insisting that everything was perfect in my Walmart account and I needed to call Paramount because I had not signed up through Walmart.

I explained to him, for the 5th-6th time, very, very slowly that I DID sign up thru Walmart and DID call Paramount and everything is great on THEIR end but clearly not on Walmart's because it's not linking properly on the Walmart end. He responded that his manager said I need to call Paramount. I asked to speak to his manager or to be escalated. He told me the had no escalation dept, but gave me a phone number to call and told me it was the Walmart+ benefits issue line.

It wasn't. It was just another main customer service phone number. Which I discovered when I called.

(4TH CONTACT 01/23/24) - Five minutes later, the next customer service rep told me 15 minutes into the conversation that he'd submitted a complaint for me about the rep I'd just spoken to previously who gave me the false information with the phone number and it was "already under investigation"... (if you're going to lie to the customers at least say something believable).

He walked me through step by step signing into paramount account by going through the Walmart app (I had done this piece at least once with every rep I'd spoken to) and I read to him what my screen said through each step.

He at least believed me that this was a Walmart issue and not a Paramount issue. All said and done, he told me a ticket was submitted and I should delete the app for 24-72 hrs, then reinstall, log in and everything should be fine at that point. That was over a week ago.

I reinstalled my app, logged in and went thru all the steps again. Nothing is changed.

I cannot be the only one with this issue.

I do not understand why there is NO ONE with the experience to fix this. Surely you have an IT dept.

I'm REALLY frustrated. The ONLY reason I didn't cancel my Walmart+ membership on 01/01/24 was because Paramount+ no ads was supposed to be an option for Walmart+ patrons.

I never had an issue when I went through Paramount directly. The only reason I cancelled with them at all was because I was going out of state for an undetermined period of time.

At this point, I am so frustrated with Walmarts lack of effort to resolve this that I'd rather cancel Walmart+ altogether and pay Paramount for a no ads subscription directly.

If this can be fixed, please fix it.

If nobody knows HOW to fix this, please cancel my membership effective immediately. I don't care about the two free months.

I just want to enjoy my Paramount programs without commercials. I do not want to be stuck with two more months of this nonsense because Walmart cant get its act together.

Sincerely,

Pissed Off Customer

Ps:This format submission also will not allow me to insert my screenshots :(

The problem is that I still have not received my refund after an extremely long, tedious, draining, stressful, exhausting amount of time fighting for it. Everything about this particular refund process has been difficult and hurtful.

I am simply a customer who bought an item around Christmas that didnt work and sought to return item. According to the proof of delivery, Walmart received the item back January 12th. The refund was approved but still nothing. Now I am facing being thrown around to different departments and multiple hangs ups, as no one seems to be able to help refund me.

Supervisors have hung up on me and failed to help. They keep sending me to a ghost department whom no one can speak to. It feels as if I am just being stalled out until I give up. This is extremely unfortunate, because the reason Im fighting so hard is because that was a gift for my 10 year old son.

I need that money back to get him a new gift. I struggled to get that gift and am not in a position to take a loss.

Please help. I dont mean to be difficult I just want my refund for an item that Ive returned.

My name is Christopher Washington and I have a concern I feel need to be addressed. My wife and I shop at the Hammond location on Cabelas drive.

I recently received coupons from Post cereal for their Malt-O-Meal. One coupon was for up to $7.00 and the other was for 1 dollar off. When we went to self checkout the coupons would not work but the lovely lady took of the items and told us to go to customer service so that they could punch in the codes. We went to customer service and a very nice gentleman helped us out.

He took the coupons and validated that they were not expired. He then then punched in the coupons and they were excepted. When I went to pay he needed a override since he wasnt a supervisor. This is where things went left.

The front end team lead named Faith came over and flexed her authority to the guy who needed a override. She didnt get smart with him but her demeanor to him and to me and my wife was in my mind very unprofessional. Faith never spoke to me nor my wife. She comes over and he explains to her about the coupons and she saw that the transaction went through but he needed the override.

She asked about the coupons and he told her that everything went through so she just needed to do the override. Faith cancels my transaction and takes the coupons out of the drawer and proceeds to leave with the coupons saying that they issues with coupons. After a few minutes she returns with the coupons and does the same thing the male employee did. I can honestly say that in my mind there is no way other people have not complained about her in the past.

Very rude and unprofessional. In my opinion the phrases (hello, thank you, how may I help you, have a great day, is there anything else I can help you with and sorry the difficulty using the coupons) are not in her vocabulary . To my wife and I it seems as if she thought something nefarious was going on with our coupons. There was no need to cancel our transaction, take the coupons and leave.

Her excuse of theyve been having issues doesnt make sense. I understand that she is a leader but I saw no leadership in my interaction with her. The way she treated the young man and the way she treated my wife and I seems to be a accurate reflection of others who complained. How can any member of management read the Google, Yelp, Facebook and BBB complaints and still take no actions to give your employees better training.

I say that after reading the reviews where other customers complained about the same thing yet its still happening. Maybe its because their attitude is a reflection of the store manager. Im just speaking on the location in Hammond. I know its not as bad at the second Hammond location and at the schererville location .

The least she could have done was explain the issue and why she took the steps she took. Since she decided to have no contact with the customers we have no choice but to assume that she left with are coupons thinking we were trying to scam your company. Those assumptions could have been dispelled by her simply doing her job in a professional fashion by SPEAKING to customers. I love shopping at Walmart but we are talking about two coupons.

Not even a smile or take care. This isnt the first time Ive complained about the service at this location. What reason did she have to take our coupons, leave with them and cancel our transaction? My 2 boxes of malt o meal were $4.99 each and I had a up to $7 off and a $1 dollars off.

I paid $3.98 for the boxes and it shouldnt have been that at all. After the coupons were applied and my total should have been the remaining 2 dollars and tax. In my math thats $2.14 not $3.98. That price is more than likely the full price tax which I shouldnt have been included.

You guys have to do better with the people you have leading others. The unprofessional attitude is never good for business. Faith was rude to the guy helping us. Matter of fact everyone was professional but Faith.

My wife first words to me about her after we left was I guess she had to prove something . Those words out of her mouth should have been nice professional leader . I would provide the receipt but I dont see that option on this platform.
The very next day after writing my complaint I received a email stating that Walmart reviewed my complaint and posted a response. The response was tell my wife and I how stupid and dumb we are.

Apparently the employee was spoken to by management and shown my complaint. I believe that the same employee went on the website and addressed the issue of the coupon deduction by saying that my wife and I are not that smart and broke down to me about how the coupon works. No one ever addressed the issue of her taking my property and walking away with it after canceling my transaction. For this reply to come from Walmart is beyond me.

What you are reading now is my public review and will be post in the public section. I say that because the email from pissed consumers said that you have received a response from Walmart. There is no doubt that this was done by her.

When I spoke to pissed consumers, they told me that the person who responded could only respond if they had access through Walmart to post. The only people who can post a reply to me would be a employee from Walmart.

$600 TV WTF is happening???.
The order was made on November 8th and was supposed to arrive November 9th.
The 3rd party delivery service you employ is horrible as well as communication between delivery service and Walmart customer service.. time is wasted waiting on delivery service with no way to contact them.

Tracking shows driver en route then suddenly disappeared and later I'm notified he arrived at 9:24 am prior to 10:11am which was the time I was told the driver would arrive by. The app doesn't give me any other options for this delivery! Cancelling membership ASAP!
Costumer service representatives are as helpful as they can be with Walmart's bogus policies...
I blame corporate for being cheap and using an unprofessional 3rd party delivery service.
Whichever company it is in South Gate that provides this service for that local Walmart.
They NEVER answer the phones or pickup and delivery at this location! 4651 Firestone Blvd, South Gate, CA 90280
November 11th I attempted to pick up the television myself at the Firestone location, as I was advised to do by customer service and at the store when I was able to speak with someone, and was told that my order cannot be changed from delivery to pick up.

Neither corporate or that location could change it. As I waited for the associate to return with more information I witnessed a independent delivery driver get assistance from a Walmart associate to put a 70-in television inside his Jeep, which didn't fit, so he placed it on his roof and tied it down. This is very irresponsible on behalf of Walmart and whoever they contract to deliver products.
There is no reason why a big corporation such as Walmart is using third party delivery services such as Lyft and Uber to deliver expensive and bulky items, such as a 70-in television. It would be wise for Walmart to have their own delivery service and be provided with vans and trucks in order to deliver huge items to paying customers.

I was supposed to receive my television 3 days ago when I received a notification from Walmart stating the delivery would come at 10:11 a.m. and while I tracked the delivery drivers vehicle on the website, I could see he was 18 minutes away, when I checked back 10 minutes later the tracking was no longer available and when I checked the Walmart app for the status it said attempted delivery at 9:24 and I was not provided with any options for redelivery or pickup via Walmart app.

And the text I received from Walmart for the delivery does not contain a complete callback number when I receive the text back for help. I have attempted to escalate this issue!

I am so upset ! I tried to get a refund on a rancid Dr Natural Peppermint Castile soap shower wash and I have been in contact with Walmart customer service about 8 times and they still told me to return it to the store.Goodbye Walmart grocery delivery !!

This is it for me! I don't have a car and taking the bus to Walmart to return the crap then it not being accepted is a waste of time and money because I have to take a taxi back and that is nearly impossible here where I live.I have done it before and was told by my Local Walmart store that they don't take any items back that were delivered to my home with Walmart grocery delivery.I got refunded before, after going to my store to return items by calling the customer service phone number but now is useless because I was dealing with people who don't even speak English.This is the last straw Walcrap!!! I was so mad that I cursed the person out with very good reason!!!

I am not even an angry person but that was it for me!!! My Walmart doesn't even refund food items that are bad unless you return it to the store and everyone knows that Walcrap doesn't take food items back so it's just useless.Does it make any sense to anyone???

I placed an Online order on January 19th. The weather was to poor to pick up so I canceled and the process to issue a refund was made that day.

January 22nd I was issued the refund and the hold on the account removed bur they took out the amount again. I called my Bank; BMO to confirm what was happening and they explained this to me that they had done so. I tried reaching contact serviced through website which there's an error, I reached out through FB messenger and nothing. I called today and explained the situation.

Even though my bank said they are able to clear the hold once on their end immediately by making transaction canceled they said they are unable to, the hold is approximately January 26th, which is strange since they had no problem doing so previously this week.

Nothing was resolved after continously telling The rep atleast 3 times the situation and how easily it can be resolved so as of the 26th it can take another 3-5 business days leaving us with no money left for food in almost 2 weeks!! This is completely

I purchased a SGIN 15 Laptop computer from Walmart on August 3, 2023. I spent $275.59 plus 59.00 for protection plan insurance, the seller was SGIN OFFICIAL STORE.

At the time I assumed that I was purchasing from Walmart. It had a 90 day return which again I thought it was Walmart return policy.

I turned the computer on and it disconnected from the Wi-Fi. It would not stay connected to wifi my phone, tv, tablet, and another laptop do NOT turn off it is this laptop

I thought it was my wi-fi, I hired an IT man to come see what the problem was. He said he did not know why every 20-30 min the computer would shut down it would not keep online.

It constantly disconnects from the internet for no reason, all my other devices on that network are fine but it disconnects from the wifi. He said it has to be the computer.

I took it back to walmart to return it for a refund. The manager told me I could not it was a third party. I had no idea what a third party was, they explained that SGIN OFFICAL STORE sold it to me??

It was called Walmart Marketplace. I said then why do you have your name on it if you do not stand by what the third party sells. She suggested that I start a return online.

I started my return on Walmart contacted the seller through Walmart. The receipt states that Marketplace sellers have different return policy.

China said I went over 30 days but I said Walmart policy is 90 days. I had to text CHINA again, they got right back with me (SO SORRY) they told me to go back to Walmart. I went up and talked to three managers, all of them tried to get a refund because the employees agreed with me.

They told me to go through my protection plan insurance that I had purchased for 59.00. I put a claim in but the employee said that was the only computer that was NOT COVERED.

Why would Walmart sell me insurance that did not cover my item??

This is not my job to check to see if the computer was covered under their umbrella. Walmart just took my money no flag went up and said (we do not cover this item under the insurance).

This laptop is crap and won't hold a charge, tried getting a refund and it's apparently sold by a 3rd party even though it's on Walmart website and fulfilled by Walmart that.

BE WARNED DO NOT BUY FROM CHINA check to see who the (3rd party is) I am out $334.59

I am a Walmart + member. For the fourth order in a row i have been unable to place my order without having to remove my payment methods, sign out of the app, clear my cache, delete the app, and start all over again.

The last order i placed i had to use Paypal which doesnt allow use of my EBT for food and cash.

When placing my order i get a message stating Your payment couldnt be authorized please use a different payment method. At the same time i get a text from my credit card company saying the purchase was approved (screenshot attached). I then used my bank debit card and got the same message but the charge stayed on my account. The credit card company did not charge because order was not placed (screenshot attached).

Customer service told me to call my financial institution.

They showed me the approved charges taken from my account and the charges credited back to my account when order couldnt be placed. I have wasted almost two hours an order for the last four orders. I dont remember how two of the orders were eventually placed but one time the customer service agent asked for my EBT pin and went in and fixed the problem (please DO NOT cause any problems for this agent as im sure it goes against company policy). The last order as previously stated was paid by my Paypal account which used cash needed for utility bill.

I am unable to place an order this morning. I spoke with customer service and completely lost my temper and cussed out the agent because of my frustration with Walmart. I would probably be best off canceling my Walmart+ membership and requesting a refund which i hope you honor. No way should any customer have to go through this every order placed.

I will leave my cart hoping you place my order but doubt it will happen.

i dont see how to add attachments so i will send another email from my Yahoo account. Please do what you can so others dont have to deal with this.

Tracy Mclaughlin

(925) 833-****

Im so upset im a single mother of two and i placed an order through walmart delivery so incould feed my kids. I dont drive.

Upon going outside to bring my groceries in they only brought me four items and i purchased $80. I called walmart and told them they said they couldnt help me or refund my money. I told them to look at the picture that they tookbof my order you can clearly see my stuff wasnt there. So if employees decide to keep some of your items its ok.

They didnt even look into it. They just stole food out of my kids mouth and i have to deal with it.

I had nothing else to feed my kids. Im so sad

I was trying to look for an email to send proof of the missing packages for January 12th 2023 I had asked multiple times do not leave packages on my front porch knock at my door my front door faces the main road in Avondale which is North Richfield Road anybody walking down this road can pick up anyone's packages not only I bet several of the residents has complained to the local deliveries online deliveries that are items are being stolen when you go on the Walmart on the website it states you can chat you cannot chat to a computer It's not a human and it asks us the same questions over so where is that getting me wasted my time. My packages are gone I will light store credit so I can purchase them again

I ordered a Michael Kors purse from Walmart.com. The purse went on sale a 2 days later so I ordered another at the cheaper price.

I tried to return the original item which says I have until February 7 to return. When I started the process 2 weeks ago I given a notice stating that it was eligible for return and that I need to contact a 3rd party to return the item. Ive been trying to reach out to the email address provided and have gotten no response. Walmart will not help at all with this issue.

Please do not order from this site unless you see that the item is sold and shipped by Walmart which most are not.

Otherwise you will not be able to get a refund. Just order from Amazon to save the headache and hassle.

I received a delivery yesterday supposed to be Reese's Peanut Butter Cups (2 Count),, but all I got delivered was a 4x5 inch flat envelope package that had a note in it that said "thank you for your purchase" (see attachments). I did a Google search of the address on the envelope and found it was out in the middle of nowhere in Virginia and a Asian restaurant.

I believe it was a scam committed on me by Walmart vendor/merchant. I am requesting a refund of the full purchase price since i have not received the merchandise I ordered. I spoke with someone at Walmart yesterday supposedly who work in the "missing or not received items" department.

They said I would get a refund back to the payment source "And" I would receive a confirmation email, but as of today's date "December 16, 2023", I have not received a refund or an email confirmation of the refund.

I am requesting a refund for the total price of $30.69. I will be submitting bad reviews along with the attachments on different venues about my experience with doing business with Walmart, disgraceful that Walmart would do business with a Chinese company that scams its customers.