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This month the number of Walmart customer service requests is much higher than usual.
Walmart

Walmart

www.walmart.com
What is your customer experience with Walmart?

Walmart Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Walmart reviews show a 2.2 star rating from 4621 reviews, 27% would recommend. Consumers report mostly dissatisfied sentiment, 63% unfavorable vs 14% positive. 38% say improve customer service and 49% say they won't use Walmart in the future.

Key Takeaways for Future Customers

  • Expect mixed in-store value and low prices but check orders carefully.
  • Monitor tracking and delivery instructions for home delivery.
  • Prepare for delays when seeking refunds or cancellations.

Negative Feedback / Risk Areas

  • Frequent customer complaints about refunds and refund delays.
  • Delivery errors: wrong address, missed instructions, lost packages.
  • Poor customer service access by phone or app and membership support issues.

Positive Feedback

Shoppers appreciate low prices, convenient locations, and quick fixes in some cases.

View full overview ›

Media from reviews

No customer service. It's Walmart's way or no way.
Walmart - Chicken was ripped open and I didn't order honeyWalmart - So on June 8th 2026 at 19:28:25 I...Walmart - Delivery damaged my packageWalmart - PannalingWalmart - False advertisementWalmart has my food and money hostage!
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Walmart Collective Complaints

Tricia M Bcr
Tricia M Bcr
New Orleans, Louisiana
Collecting Signatures

Walmart has my food and money hostage!

0 supporters

Yesterday morning I made a food delivery order from Walmart+ and didn't receive my order or a refund. I'm a diabetic and I spent the last of my money to buy food; now I have nothing. I'm supposed to wait 48 hours for their system to respond to the request to cancel the order and refund my money! I'm a handicapped disabled woman! I'm so sick of Walmart's inability to provide quality service. And your milk always goes bad days before the expiration date!

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Rita H Tcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Maryville, Tennessee

I reluctantly stopped at the 1785 ***...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Two checkout lanes were open with full carts, causing a 20-minute wait.
  • Told I had too many items for self-checkout; no signs explain it.

I reluctantly stopped at the ****** Walmart on June 15 to help my grandson get some supplies/food for college. There was only 2 lanes open for check out that were 5 deep each with full carts.

I tried to check out at self check out but was told I had too many items to use it. The majority of the self check outs were open and available! I had frozen items and needed to checkout fast. However there were people in the checkout that had fewer items that could have used the self checkout but no one made them move.

I had to wait in the slow checkout 20 MINUTES. WHY was I refused a self check out? There were no signs that said I could not use it???

This nonsense is why I rarely go into a Walmart. Not at all customer friendly

Cons:
  • Slow checkouts
  • 3rd world parking lots

Preferred solution: Improved customer care at the checkouts

User's recommendation: Don't shop at ***. There are other stores with better customer service

View full review
Anonymous
map-marker Milford, Pennsylvania

NEVER EVER AGAIN- If item sold by "Tasharina Corp" stay far AWAY! Walmart reveiw

AI Highlights
  • 26 days to arrive; night vision binoculars have no night vision, shirt is see-through and poor, and returns require a 30-day RMA from Tasharina Corp.

Not only did it take 26 days to receive, the "night vision binoculars" were cheap cheezy with a little flashlight! No night vision capability AT ALL. Then I received the ladies black shirt.... it is the crapiest, see-through, wouldn't even use it to wipe bird *** off of my windshield garbage I have ever touched.

Return: HAAAA!!!! NOPE! These bastards have this so locked down. When you think you are ordering from Walmart with the typical, return to store or send back you get a BIG SURPRISE. Firstly you have to find the "return" policy on THOSE ITEMS on your receipt. Then you have to read some fine print that says you must get an RMA from Tasharina Corp., HOWEVER... THERE IS NO CONTACT INFO. When you finally get to the "about us" tab there is an email address. REMEMBER: YOU ONLY HAVE 30 DAYS AND IT TOOK 26 DAYS TO GET THE GARBAGE!

EVEN BETTER: In order to return you MUST send with original packaging, (which is a white garbage bag) with RMA #... and YOU MUST PAY SHIPPING AND INSURANCE!

BWHAAAHAAAHAAAAAAA!!!!! SERIOUSLY??????? OMG Never EVER EVER AGAIN WALMART.... NEVER AGAIN....

View full review
251 comments
Robert M Wrf

I used to order from Walmart. I need to be really desperate to order from Walmart again.

Sherry Ufu
reply icon Replying to comment of Robert M Wrf

I DO order from Walmart, but I’ve never had a problem like that! Just the other day I ordered coffee and they sent me the wrong package so I got online and tried to straighten it out and that didn’t work so I called the 800 925 number.

The kid told me I would be receiving another package of 12 K cups, but I’ve never received a notice yet.

So I plan on calling again and make sure that they fix it this time. Don’t even give you a code to take money off of your next order.

Andre L Pvo

Please learn how to spell and use proper grammar.

Guest
reply icon Replying to comment of Andre L Pvo

u r right

Andre L Pvo

I don’t hate Walmart. I don’t buy anything unless it says “made by Walmart “ and “return to Walmart.” everything else is a risk.

Always check the reviews. It’s a must.

I just bought a case for my iPhone from a Walmart re-seller and after reading the reviews I jumped on it and for only $16.00 I got a perfect fit case. I learned my lesson with the system.

Guest
reply icon Replying to comment of Andre L Pvo

walmart in liberty, tx is a low down store . sorry, cop calling nosy body customers

Kelli C Eto

Agreed, Walmart socks now. They don't care about their customers. Only care to take their money.

Guest
reply icon Replying to comment of Kelli C Eto

I don’t think Walmart socks ( kidding). You just have to know the people you’re dealing with.

Guest

Just wanted to inform everyone about the troll/monster into the comment section. She's a well known racist and a well known disturbing violent criminal mastermind.

She's been into the run for 20 years or more. Please contact this website to block her accounts. The more accounts of her that are blocked. The more we are able to arrest her and put her onto death row.

If anybody has any leads. Please call the cops.

Guest
reply icon Replying to comment of Guest-2296441

james dover here just go ahead and report me i dare u

Guest
reply icon Replying to comment of Guest-2305304

Nobody is lying. Everybody is calling you out for who you are.

And everybody knows your identity. Danielle Chase.

Meshach Oug
reply icon Replying to comment of Guest-2305304

He won't.

Guest
reply icon Replying to comment of Guest-2305304

o shutup chicken man

Erin is a liar
reply icon Replying to comment of Guest-2296441

Okay

Tykerria Nxq
reply icon Replying to comment of Guest-2296441

He is

Andre L Pvo
reply icon Replying to comment of Guest-2296441

Death row? What’s the matter with you? Death row for posting on the internet?

Stacy B Cji

I fully understand exactly what you're saying. Walmart is farming out.

Sales to fly by night merchants they sell refurbished used and other damaged items. You don't know what you're going to need until it gets there. Takes a long time to get there. Can't hardly get a refund.

That's a lot of things that Walmart has done in the past few years. That's really disappointing to me Since Walmart is portraying a trust us atmosphere but allowing companies to use their logo to sell inferior merchandise

Andre L Pvo
reply icon Replying to comment of Stacy B Cji

Buy from Walmart and stay away from the resellers and this is a must: read the reviews if most reviews have 1 2 or 3 stars. Stay away and don’t purchase from overseas resellers.

It could take a month before you receive it and returning any item is cheaper to just throw the item away instead of waiting for a year or never receive a refund. I learned my lesson.

Guest

Some people are so poor that they are willing to put up with all of the disrespect and b.s. from Wal-Mart just to save a few dollars.

Guest
reply icon Replying to comment of Guest-2220787

not my fault they keep raising prices

View more comments (250)
Tamesha P Cwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

On January 2, 2026, I was apprehended...

AI Highlights
  • Falsely accused of shoplifting despite showing a receipt and no video released.
  • Video evidence was not provided; court costs continue.
Walmart - On January 2, 2026, I was apprehended...

On January 2, 2026, I was apprehended leaving Wal-Mart that's located at [STREET_ADDRESS]. Store # 01193.

I was taken into a security room and accused of shoplifting a pair of shoes that I had the receipt to show as proof. It was my aunt, disabled mother, and myself leaving the store when the gentleman stopped me. I have requested video footage numerous times; it was even requested in court by my court-appointed attorney, and to this day, on June 1, 2026, I or my attorney have yet to receive it. I had and still do have my receipt.

When I was trying to show it to the gentleman that apprehended me, he refused to let me get my purse out of the buggy that was with my mother. When I was explaining to him that the receipt was in my purse, I was told to stop lying and wait for the cops to arrive. When the cop arrived, he read my rights and started to ask me what happened. As I started to tell the story, the Wal-Mart security guy told me again to shut up and stop lying.

He and the officer knew one another because they laughed at the situation and started discussing their hunting experience a few weeks prior. The officer then put me in handcuffs, took me out of the room, and to his patrol car, where he released me with a summons and told me he didn't see anything on the camera, just show up in court and explain my situation. I've been going to court for this situation. I am a highly educated woman with three college degrees including a master's in criminal justice.

I'm a local business owner and a mother of a 16-year-old mentally challenged daughter. I am having, as of today, to pay the courts $350.00 for that court-appointed attorney and keep from going to jail, then later pay again to get this shoplift off my record. I haven't obtained an outside attorney as of today, but at this point, I am considering obtaining one within the next few weeks. I loved shopping at [GEOGRAPHIC_DATA]; it's my daughter's favorite store, but the harassment and the false accusations along with the intent of humiliation have been extremely heavy on myself and my family.

I host community events for children and giveaways during Christmas events. This is embarrassing and humiliating. At my last court appearance, a lady representing Wal-Mart agreed to get me and my attorney the footage and stated I was not banned from any Wal-Marts. So, this lets me know again that there was no evidence and I was falsely accused.

I still want to do the right thing in spite of how I was handled and allow someone from your corporate office to contact me ASAP to discuss the matter before I get an attorney and take further actions. Also, after getting the police report from the incident, it stated that they took the shoes from me with no reason. The officer put in the report that I admitted to the accusation, which was not true, and I have been able to retrieve the body cam from the Sheriff's office in reference to that statement, so they will also be included in the suit as well. So, I was humiliated, given a bad stain on my record, and falsely accused of taking something that was clearly paid for and the store took them.

Please contact me as soon as you can. Thank you.

Loss:
$800
Pros:
  • Great prices
  • And clean enviroment
Cons:
  • Horrible security and at times staff

Preferred solution: compensation for the humiliation, and stressed this has caused

User's recommendation: I guess walk out with receipt in your hand held up in the air, until you get to your vehicle.

View full review
21 comments
Kinda Qud

Insullting someone when your daughter is not normal speaks volumes.

Kinda Qud

You should have aborted your daughter.

Tamesha P Crw

BTW my daughter does not live with me. they took her from me. I a embarassed by her.

Tamesha P Crw

I did not technically shoplift. My challenged daughter whom I am ashamed of was doing the shoplifting. They cannot charge her due her challenges.

Tamesha P Crw

I have a confession to make. I was shoplifing.

[PERSON_NAME] used my daughter who is challenged to steal for me so technically it was not I who was stealing. It was my daughter whom I am ashamed of because she is challenged.

Guest

so lets see if the court had ordered that the "video" be turned over than that would be enforced by the court

Guest
reply icon Replying to comment of Guest-2882092

You.... If you could read it clearly states in the statement that my attorney " hint hint " requested the video in court.

The Judge did not have to ask, it was conversation with District attorney and the lawyer.

Thank you. Try again.

Tamesha P Crw
reply icon Replying to comment of Guest-2882092

If it does it shows that I am shoplifting. I admoit that I did steal the shoes. They are forcing me to admit that I shoplifted the shoes.

Kinda Qud
reply icon Replying to comment of Tamesha P Crw

You are sad.

Guest

If you didn't shoplift, how is it on your record?

Guest
reply icon Replying to comment of Guest-2882085

Because I had to go to court, and still is. It will be dismissed, but I should not have to have went through any of this

Kinda Qud
reply icon Replying to comment of Guest-2882085

She did not she used her daughtere to. I feel sad for her.

Kinda Qud
reply icon Replying to comment of Guest-2882085

Because she did. She was later forced to admit that she did. She also talked about mistreating her disabled child.

Guest

Your story is full of holes.

Guest
reply icon Replying to comment of Guest-2882059

The only hole there is is the one you crawled out of. There was nothing hard to understand about the story.

You have the beginning, middle and end.

But reading is fundamental, and when ppl don't understand something they'll just put it off as not true or in your terms, ful of holes .. .

Kinda Qud
reply icon Replying to comment of Guest-2882101

Everyone here can read just fine. The issue is that you are trying to get what you are NOT entitled to.

IF you can read you would see this. The only one that cannot read is you.

Kinda Qud
reply icon Replying to comment of Guest-2882059

I agree their story is full of holes. When you point this out they say that you cannot read. The issue is THEIR LIES, not me not knowing how to read.

Tamesha P Crw
reply icon Replying to comment of Guest-2882059

Okay fine, I admit that I was shoplifting But big deal. I thought that as long as you did not steal more than $25 they did not press charges, so because it was under $25 I was not shoplifting.

I hired a lawyer and want compensation because of that. I paid $800 in legal fees.

Kinda Qud

You may not have taken the shoes, but by asking for "compensation" you are basically taking what is not yours. You are only entitled to the fees you nad to pay, and the shoes.

Nice try. Until you asked for compensation, i actually felt bad for you.

Guest
reply icon Replying to comment of Kinda Qud

If you can read, the compensation is what I'm out of from spending. Also, I never ever asked you or anyone else to feel sorry for me.

That's one thing I do not do is feel sorry for no one or want anyone to feel sorry for me.

But I kind of do feel sorry for you as of now. But God, maybe when the tables turn and something of this nature happens to you or your family members, then we'll see who cries wolf and wants someone to feel sorry for whom.

View more comments (20)
Resolved
Quellington B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Walmart & 6ave Tied Up $1,241.19

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Ordered a camera from Walmart marketplace 6ave, canceled.
  • Card charged $1,241.19 and reversed, but a bank hold leaves funds unavailable.
Updated by user Jul 23, 2025

I contacted the BBB. They reached out to walmart, provoking the ACTUAL escalation team to call me.

They investigated the slew of CSRs I reported, applogized and officially reimbursed me $250, which I graciously accepted. Way to go Angela from wal*mart's escalation team for being the only person at Wal*mart to do anything about this problem.

Updated by user Jul 23, 2025

Company fixed the issue and I have been provided with settlement agreement. I contacted the BBB.

They reached out to walmart, provoking the ACTUAL escalation team to call me.

They investigated ghe team of people I reported, applogized and officialy reimbursed me $250, which I graciously accepted. Way to go Angela from wal*mart's escalation team for being the only person at Wal*mart to do anything about this problem.

Updated by user Jul 14, 2025

I called walmart ethics this morning. Said for my inquirey I would need to call ine if these 2 numbers.

Corporate- 1479273****Escalation team -1844422**** I called them both. Both of these numbers are exactly the same as the regular walmart customer service number which ends up sending me to an office in the phillipines where I reach the same unhelpful reps, who don't have any notes. I explained the situation again, and they tell me its 6aves fault and that they canceled the order and put the 1241.19 on hold. So Now I have a bank initiated recorded 3 way phone call between my bank and walmarts manager Jay some where in the Philippines.

The bank blames wal mart, wal madt blames 6ave, and 6ave blames wal mart and no one will honor anything or give me any help.I am not able to ourchase the Camera at the promised retained price that was on sale, and they will ot ship it in time for my videography project on Wednesday, which I have to cancel now.I have determined Wal Mart to be unaccountable, liara and incompetent all around. I will no longer give them my business to wal mart.

I suggest others stop doing the same because they hAve so much power they dint have to care and theres nothing any one can do a out it. Stop out sourcing jobs to people who don't care about us, and have no consequence for misleading, tying up funds, fraud and wasting our time.

Updated by user Jul 14, 2025

6AVE E-mailed me with no concern for my plight, and appears to blame wal mart entirely, with out any indication that wal mart reached out to them on my behalf. The email adds to the insult.

Updated by user Jul 14, 2025

As of 12 am Mon Jul 14th 2025, the fundsof $1241.19 have been returned to my account. Unfortunately, it was not in time.

I have endured major stress over this. Thanks to my bank for stepping in. Walmart and 6ave have not reached out to me. I see no indication of being able to purchase the camera for the sale price I initially ourchased it for, or achieve the same delivery date which was crucial to getting the project done.

I am not sure how they intend to uphold that promise, but I will give them tomorrow, since its monday to take my conplaint seriously. I don't believe we should allow a world to exist where our money is controlled by any one but our selves, that what is promised to us is given to us, and that they will be accountable for our lost time, opportunities, and displaced trust. If they held my money for 3 days, they should reimburse me for the losses acrued. If you think it's petty, thats fine, but I let my money work for me.

So if its held up 3 days some where, It better be pay6ing me a dividend. Time is money and walmart cost me a ton of it.

Updated by user Jul 13, 2025

Walmart promised to retain the sales price and delivery date of camera, and that too was a lie. I was told the Merchant would reach out The merchant has not repsonded at all.

No actual customer service was provided to me at all what so ever durring this entire process and this is how ANYONE would be treated.last one of them are paid to report to people that do know how to do it, and they chose not to report. Walmart has cost me the project by tying up $1241.19 and not fulfilling the promise of of sending me the email the bank asked for to release the funds.

Updated by user Jul 12, 2025

The customer service team continues to inult me and be unhelpful. They did not send the e-mail at all, and now my 1241.19 is permanently locked all wekeend cause the bank is closed.

I am not able to purchase Camera else where because of this. I got an email simply stating "I should have recieved a cancellation notice" showing there is zero competence in the customer service of wal mart.

Original review Jul 12, 2025
Last night, I placed a camera order through Walmart.com from their marketplace seller, 6ave, during a limited-time deal. I needed the item urgently, and Walmart promised fast delivery.
The order was canceled immediately, and I tried two more times all canceled.

But after one of those attempts, my card was charged $1,241.19, and although the charge was reversed, the reversal triggered a hold with my bank. That money is now unavailable, and Ive been unable to purchase the camera elsewhere.
I called Walmart support multiple times. No one documented anything, so I had to re-explain the situation over and over. One manager, Armughan, promised me a significant discount, said the money would be released within minutes, and I could re-order.

None of that happened. No record of it exists yet I received an email asking me to rate the interaction.
Today, I spoke with another manager, Jay, and we did a 3-way call with my bank. My bank told Jay that they just need an email from Walmart stating they dont intend to collect the funds and they need it by 3 PM today or the hold will stay in place all weekend.
As of writing this, I have 1 hour left and the email still hasnt arrived.
Walmart blames 6aves automated fraud system for triggering the cancellations and payment issue. 6ave hasnt responded.

Walmart says they cant do anything. Meanwhile, Im stuck with no camera and no access to $1,241.19.
To make up for it, they offered me a $25 coupon for a $45 purchase which is beyond insulting.
This is the definition of corporate irresponsibility: no product, tied-up money, broken promises, and no urgency to fix their mistake.

If youre thinking of ordering through Walmart especially from one of their marketplace sellers think twice. You may end up just like me: locked out of your own money, scrambling for help, and getting nothing in return.
Loss:
$1241
Pros:
  • Good prices
Cons:
  • Poor customer service
  • 3rd party sellers
  • Risk of losing money

Preferred solution: Price reduction

View full review
13 comments
Guest

YAWNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

Guest

This is wrong. Wal mart needs to address this, make amends to this poor guy, take accountability, and revise their policy to avoid a recurrence of these types of situations.

Guest

Many companies lose business over poor customer service. Don’t lose track of this because if you do, you may not get your money back! Seen to many vendors pull weird things over on people…

Guest
reply icon Replying to comment of Guest-2718115

I appreciate that support. am on them like a hawk.

Guest

This kinda seems like a growing trend with large retailers. They shouldn’t use third parties that could be sketchy.

Also the hold on your Account adds insult to injury. I’ll make sure never to buy anything that expensive from Walmart from now on

Guest

The only one irresponsible was you ordering a $1200+ item online, not only from Walmart, but from a third party on their Marketplace.

Guest
reply icon Replying to comment of Guest-2717977

Feel better trying to make my bad day worse? Like I'm not going through a lot of grief over this and now being shamed for it?

I will NEVER accept that I did anything wrong here. Any one who thinks the consumer is the bad guy for trusting a reputable company is not a serious source of opinion.

Guest
reply icon Replying to comment of Guest-2717977

Literally everyone buys expensive items online there is absolutely no reason this should have happened to this person and the fact that you defend the organization is absurd. Walmart was the issue, not the third party seller.

Their “security system” is the issue and this has happened to many people.

Everyone’s bank has their money under control we don’t need Walmart automatically flagging things for inconsequential reasons and then having no way to remedy the problem. Benefits no one, not the customer, not the company.

Guest
reply icon Replying to comment of Guest-2717994

No one is defending the company. The implication is they are garbage and OP went a step further and bought off a third-party seller in their marketplace.

Guest
reply icon Replying to comment of Guest-2718044

Walmart is the "reputable" company that supported the 3rd party vendor. Walmart is the company that didn't email the bank to release the hold, despite the bank telling them there was a time limit.

Wal mart is the company that had zero notes per 3 seperate calls. Walmart is the company that facilitated the fuakty systems, and allowed for money to be taken even though they intended to cancel it. In no way shape or form is any one wrong but wal mart and the third party seller. You may have your opinions, but they are founded soley looking for a problem in the victim.

You're shaming the victim. Its disgusting. We should live in a world where we can trust a multi billion dollar corporation not to play with people's money.

You're calling people fools for trying to live in a society we can trust. Youre acting better than every one else when you should consider your own actions isntead.

Guest
reply icon Replying to comment of Guest-2717994

The issue is most certainly the third party seller. They own, posted, sold, then canceled the order.

If you think tying up $1200 by taking a chance on a product not in Walmart’s possession is smart, have at it. Walmart’s reputation is bad enough when they are in charge of order fulfillment.

Guest
reply icon Replying to comment of Guest-2718045

So next time something horrible happens to you, don't ask for help. You deserve it, its some how you're fault for being irresponsible.

Guest
reply icon Replying to comment of Guest-2718045

Walmart is a large company that should do its part with doing business with vendors that adhere to good business practices and deliver a high level of quality in terms of supplied goods and services. It’s not like the OP was on Temu or some other shady site spending money.

There is no good purpose for shaming or blaming the victim when they OF COURSE didn’t ask for this. Grow up.

View more comments (12)
Davero

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipping issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 07, 2026

Stop dealing with FedEx! They will directly lie to you for Walmart sellers! Read any pros and cons about Walmart sellers first and leave your comments about any issues.

Updated by user May 27, 2026

Still no call back from Walmart as promised by the Supervisor. The package is listed as to be delivered today, May 26, 2026, but I have my doubts. Today would be a day late on delivery just for and alleged "unreadable shipping label"!

Original review May 23, 2026
I made a purchase from Walmart online with a date of receipt of May 26, 2026. After being charged for the item, I received an update from both Walmart and FedEx, which has a shipping contract with Walmart, stating that they received the item but the shipping label was unreadable.

No update after, and it doesn't take over twenty-four hours to print a shipping label! I reached out to both of them. I believe that they are attempting to circumvent Walmart's no return policy, as they certainly cannot scan an item that they have not received! This amounts to fraudulent business practices!

FedEx has a vested interest in covering this false claim as well! I gave the Supervisor at Walmart three options: 1. Cancel my order as requested, 2. Provide a discount, or 3.

Require the seller to cover expedited shipping.

The Supervisor stated that someone would call me today about resolving the issue. I have not received a shipping update or call from anyone!
Cons:
  • Fraudulent advertising

Preferred solution: Price reduction

View full review
1 comment
Guest

I still haven't received a call back from [GEOGRAPHIC_DATA] as of May 24,2026 at 8:10 am! I am the above consumer.

Valerie T Boh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hermitage, Pennsylvania

I found a Titan cooler that was on the...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Shelf sign showed 98 cents for Titan cooler; proof photo provided.
  • The cashier offered only $10 off; no manager was present to honor the shelf price.
Walmart - I found a Titan cooler that was on the...

I found a Titan cooler that was on the shelf with the price sign under several of them at 98 cents. I took photos to prove to the cashier or whoever that I was not lying.

When I showed her, she contacted another person who then contacted others. To make a long story short, all they would do for me was give me $10 off. I said that is not right. I have seen other people who do not even have a picture and get items for next to nothing.

I believe that this should have been given to me for the price it was listed on the shelf as. There was no 'store manager' there at that time. So I did pay for the item with the $10 off but told them to let the manager know I would be back tomorrow.

I decided to contact you in the off chance I could not get the manager to see the logic of the situation. I believe it is your company's policy to honor the price shown.

Loss:
$30
Cons:
  • Did not honor price

Preferred solution: Price reduction

User's recommendation: Fight for what you believe is right

View full review
4 comments
Guest

personally i find the .98 ( 98 cents ) price questionable, they do move inventory at times ( not not common ) or got put on wrong shelf i find it difficult to believe any store or business would have it at that price

Guest

So the item scanned at $40.98? And it’s not a loss since you agreed to the price. You could have just left.

Valerie T Boh
reply icon Replying to comment of Guest-2876165

So I won’t be out nothing. If they do not honor price I will just return cooler and get my money back.

Guest
reply icon Replying to comment of Valerie T Boh

You didn’t answer the question. Using your math, the item rang at $40.98, should have been 98 cents, they gave you $10 off, that leaves $30.98 as final price? Is that correct?

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Rolene Ujh

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Verified Buyer
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Verified Reviewer
| map-marker Broken Arrow, Oklahoma

Harrassment

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AI Highlights
  • Staff questioned payment after checkout.
  • Customer felt targeted due to the son's disability.
  • Management contact attempts were unsuccessful.
Contains 1 confidential file for company representatives

My son and myself are regular customers at Walmart; my son is special needs and non-verbal. I bought an Air Fryer a rather large box and upon leaving check out I attempted to show my receipt as I always do, we shop in this store at least five times per month, my bank of 24 years is also located inside, the workers know us.

Just before I could leave as I was cleared to do so by the receipt checker a man stepped in front of me that worked for the company, he said you did not pay for this item and I said yes I did, he said lets go into my office then, I said that the check out lady had already cleared us, he proceeded to ask how do you plan on paying for this item? I said I already paid. mind you he had another guy giving me the stare down I said I have my receipt and I began to pull out my receipts, he said again how do you plan on paying for this item? I said I will find it but I think that you are targeting me and I do not know why, the worker called for a female associate to join in because I am a woman he said, this employee came in and her face dropped when she saw me as if to say, why are you in here?

I found the receipt which only featured two items, a mixer and the $50.00 air fryer, he looks at the receipt and claims not to see it, and I said look again because you are trying to cause a problem for me.

Once he saw it, I said I believe that you owe me an apology, he never did, he lookedup and said what about him (My autistic son) who is visiably upset and arm flapping, that marker is not paid for and I said I never saw that as my son had a full bag of stuff that I just purchased, so I asked how much is it? The worker said I do not know, I said I think that it is $1.98 and I gave him $3.00 and walked out. The worker never communicated to me that he wanted to verify the price and he never apologized. Upon walking out, I noticed that he had a large computer which showed every camera and if he would have looked close enough, he could have spared my son and myself public humiliation, harassment and defamation of our character, this man chose to clout chase and make a name for himself at the expense of this disabled family.

June 2, 2026 I called and spoke with this same worker and I told him that I would be returning the item based on the bad experience that I had with him but I believed that he had the receipt, I mentioned that I could be wrong but I did not have it. I also asked him why did he single us out? The worker claims that he did not single us out, I just had a large item without the bag, there is not a bag large enough to fit that box. I said to him you are the same guy who opened the locked glass door with the perfumes and allowed me to walk through the store with the item (Lattafah) when you are supposed to check the item out in that department.

The worker said your son had a marker and the three dollars that you left is still on my desk because we don't operate that way, I asked why did you take it then? The worker claims that the marker was a part of the package, he did not say anything about this in my presence. I told him you know that my son has Autism and is nonverbal and the worker said that *** does not identify with the disabled community and makes no exceptions for them whether they can speak or not and I said I speak for my son and he said we don't know if you own him or not or whether you are the guardian I should have had the police question him and charge him with theft!!! In my child's defense my heart broke as this unprofessional harasser wanted to make a bad situation worse, I called back to speak with his manager *** and she never came to the phone, I called seven times on Sunday June 7th, Three times on June 8, and four times on June 9th and she never came to the phone, I overheard on the third call this morning the customer service asked *** do you have time to take a call she says that she has been calling a lot, she did not come to the phone still, so on my last call I got somebody who knew me and I gave my name and phone number with the understanding that they are dealing with inventory.

In closing, there is another person that this worker hangs out with, tall blonde and stoic female, she loves to make a mockery of my son's inability to speak. One day my son grabbed a free card, and she told me she made him put it back and I replied to the free literature, and she said yes, I asked by your disposition did you ask nicely?

The woman said yes, well it's not like he can say anything, well we all know he is a mute, I said nope mute and nonverbal are entirely different, you should educate yourself on that and that was not nice to say, I reported this to her peer and I was told that she would report it to the Store Manager ***, I am asking for justice in this situation, unjust harassment, public humiliation, and badgering. Thank you.

Loss:
$50
Pros:
  • Low prices and convience
Cons:
  • Unprofessional employees and poor customer service with the store manager

Preferred solution: Gift card and an apology

View full review
2 comments
Kinda Qud

You are NOT entitled to a gift card. Nice try though.

If you cannot afford something do not buy it.

IF you are begging for a gift card you are stealing. Your son's needs have NOTHING to do with what happened.

Guest

You have no $50 loss.

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Kyle E Cce

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Verified Reviewer
| map-marker Detroit, Michigan

Sold a box of trash

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AI Highlights
  • Bought a $60 air filter in a sealed box but received trash; staff refused refund.
  • Contents include bodily fluids, mold, trash; no remedy from corporate.
Walmart - Sold a box of trash
Walmart - Sold a box of trash - Image 2
Walmart - Sold a box of trash - Image 3

So I buy a air filter for my truck in a sealed box from [GEOGRAPHIC_DATA] get home open the box to install it and it's a box of trash instead of the 60 dollar filter I need. I call Walmart and talk to their customer service manager and get told bring box and receipt and they will get it fixed.

Great do just that to have the person at customer service not only tell me they won't give me what I paid for but also refuse to give me my money back. Ask for the manager and the *** little brat spouts off it's on the receipt. I go to leave as I'm walking out cops show up. Cop talks to me and talks to the person behind the service desk.

Of course it's not going to get fixed and cop tells me to call corporate and talk to them. So I get in the truck call corporate explained everything and get told we will call back in 45 minutes with a fix for this. During this time I look at what's in the box again and now I know it has a piece of. Clothing covered in bodily fluids a used cup growing mold and other trash.

So now I've been in contact with a biohazard. I call and explain to corporate that due to their negligence I am now having to go to urgent care to be looked at and tested due to this and they do nothing.

I've now been to the doctor and now get to be a experiment for the health department and have to be cleared by them before I can return to work. Much thanks walmart for *** my whole life up for a 60 dollar air filter and having staff that is absolute junk.

Loss:
$60
Cons:
  • Poor customer service and definitely does not abide by the 100 percent customer satisfaction guaranteed as posted on their own wall

Preferred solution: Full refund

User's recommendation: Stay away or open the package before you buy anything don't trust this place

View full review
Laura P Ozv

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Verified Reviewer
| map-marker York, Pennsylvania

So on June 8th 2026 at 19:28:25 I...

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AI Highlights
  • DVDs arrived scratched and worn; the experience was disappointing.
  • Wrong size in ladies wear caused refund confusion; seeking full refund of $84.28.
Walmart - So on June 8th 2026 at 19:28:25 I...

So on June 8th 2026 at 19:28:25

I bought some things it was (DVD'S) Life DVD, For Richer or Poor, *** punisher, Had scratches on the back and marks on i was disappointed. Then I got the wrong size in ladies wear.

I talked to the lady Management I'm guessing from Customer Service. But for some reason she told me to contact Management for my Refund. So she said i couldn't get partial Refund i would have to get full Refund. So my total was $84.28 back.

I used my Debit card to pay.

Is there away i could Please have my Refund back Please. I have the receipt I'll forward the receipt to you.

For the Order or contact ID not sure what to put I'm guessing it's either 7WS6ZTJKC83 or isn't these OP# 009029 or TR #03605 or TC# 387126****285722**** or terminal # 2306**** I'm not sure.

Store Number # 01529

Trans #03605

***·

***

Loss:
$84
Pros:
  • I like shopping at walmart there are some good deals
Cons:
  • That the stockers who stocks shelves need to be careful how they stock them the employees needs to be more nicer and the bathrooms needs to be more cleaner

Preferred solution: Full refund

View full review
james k Yca

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Verified Reviewer

Faulty Product Through Third Party Seller.

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Updated by user May 28, 2026

Don't buy anything through third party sellers and don't buy Allstate insurance

Updated by user May 18, 2026

Dear Walmart Executive Customer Relations and Vipoutlet,On or aboutFebruary 2026, I purchased a juicer from Vipoutlet through Walmart.comfor $70 (clearance markdown from $300). The item was delivered butnever powered on when I opened and tested it in May 2026.

This is aclear breach of the implied warranty of merchantability under New Yorklaw.When I first contacted Walmart customer service, I was explicitlytold that Walmart would issue a full refund if the seller did notrespond. I have a recording of this conversation. The seller did notrespond. Walmart then directed me to the Allstate Protection Plan,which denied coverage.

because the unit was DOA .Later,representatives rudely told me I had been given wrong informationabout Walmart providing a refund and that they would give me nothing.Customer service offered a refund days later stating they weremaking an “exception” because it was past the 30-day return window.Even though they knew (or should have known) the item was defective onarrival.Walmart only offered any resolution after I provided the prior ordernumber and defective claim information. Even after the newinformation was exposed, the supervisor continued to be rude. Insultedme by offering a 25.00 gift card for my inconvenience. The Supervisorseemed annoyed I wasn't readily eager to take the gesture.

I askedto have the matter escalated to the Executive level, and they refused.Crucially, the original order prior to mine was in December of 2025.The shipping box contains clear stickers showing this exact juicerhad a prior claim weeks before my purchase.Why was Walmart not aware of this?Due to the past boycotting of Walmart,which I was one,the Companyshould be going above and beyond to keep Customers HappyIf you look at my purchase History ,you can see I have recentlysupported the Company.This whole matter is making me re-evaluate if I will continue toSupport of a Company that does not takeaccountability or value relationships.Prior Order #: 200140****1746Claim #: 46-1236****811****Date: January 8, 2026Facility: 1236The box also has numerous additional unknown stickers and barcodes.This prior claim occurred weeks before my purchase. Walmart andVipoutlet allowed a known defective item to remain listed and sold tome.As a direct result of receiving a non-functional juicer and thepoor treatment I received:I purchased and prepared a large amount of fresh fruits and vegetablesthat spoiled and wilted (loss: $100).I spent many hours over several days arguing with customer service,enduring rude treatment, and suffering significant aggravation andstress.

The stress has been so severe that my stomach feels sick evenas I write this letter.I therefore demand the following by May 20, 2026:Reimbursement at the original price of the juicer ($300) or abrand-new replacement unit of equivalent value.Reimbursement for spoiled and wilted produce: $100.00Compensation for time wasted, inconvenience, rude treatment, refusalto escalate, and emotional/physical stress: $600.00Total demanded: $1000.00Please issue this via the original payment by bank informationprovided at request and product replacement if available. I am willing to return the defective juicer and the original box(with all stickers and barcodes intact) upon confirmation ofresolution.I request a full review of all phone calls and recordingsassociated with this order so Walmart can hear exactly how I wastreated.If this matter is not resolved by the deadline on or beforeMay 25 , 2026,I will file a claim in Suffolk County District Court for the fullamount plus court costs, and I will also file complaints with the NewYork Attorney General’s Consumer Protection Bureau and the BetterBusiness Bureau.I have retained all evidence, including the recordingsof the customer service calls, photos of the non-working juicer, thebox with prior claim stickers and additional barcodes, order details,and notes from every interaction.Thank you for immediately escalatingand resolving this matter________________________________..

Original review May 13, 2026
Walmart is advertising insurance coverage for products from Allstate. The juicer was defective .

I was told I had to go through the manufacturer and third party seller for the refund and if I had a problem,[PERSON_NAME] would honor a refund. Now I am being told they have no option for a refund. Allstate has a undisclosed clause. The item has to be working for thirty days to qualify.

The Manufactures has not responded. I am out of Money have a defective product and spoiled food that should be replaced.
The order number is 200014****08148

Preferred solution: brand-new replacement unit Reimbursement for spoiled and wilted produce: $100.00 Compensation for time wasted, inconvenience, rude treatment, refusal to escalate, and emotional/physical stress: $600.00 Total demanded: $1000.00

User's recommendation: Dont Buy their Protection Plan

View full review
1 comment
Guest

GREAT SOUTHERN FARMS BLUEBERRIES GENUIN MS *** TEST BEFOR YOU PURCHASE MOST ARE LOOKING GOOD AFTER YOU TAST YOU WILL PUT BACK GO ELSEWHERE. *** TN.

Barbara B Vwl

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Verified Reviewer

Defective quality

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Walmart - Defective quality
Walmart - Defective quality - Image 2

Mainstay pillowcases defect - not colorfast cotton blend fabric when sprayed to remove stains. No one seems to care about my reporting poor quality - more interested in customer order # when purchased in store.

Needs to be reported to QC but unable to contact corporate. Fed up with AI, CS rep lack of knowledge except stock answers.

Loss:
$30
Pros:
  • Selection when available

User's recommendation: Don’t call for help unless online order

View full review
Roland W Dhn

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Verified Reviewer
| map-marker Lattimore, North Carolina

Brought car into have tire plugged and...

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AI Highlights
  • No staff were at the shed when I checked in for tire service, but the tire could not be repaired and rotation was not performed due to low tread.
Walmart - Brought car into have tire plugged and...
Walmart - Brought car into have tire plugged and... - Image 2

Brought the car in to have the tire plugged and tires rotated on 5/26/2026 at 1:15 pm. No one was at the shed to check me in.

Had to go inside to get checked in. At 2:09 pm, the car was pulled in. At 2:26 pm, I was notified that the tire could not be repaired and I missed my last rotation; the warranty was void. They would not rotate the tires because the tread was low.

There have only been 19,000 miles put on these tires, and they have plenty of tread to be rotated.

If this is how Walmart conducts business, I will not be back. Lifetime rotation is lifetime.

Loss:
$60
Pros:
  • Decent prices
Cons:
  • Poor service and long wait times

Preferred solution: My tires rotated

User's recommendation: Don't get the Road Hazard Warranty. Only really good for the first year. Then prorated. Two year tire was given a 27.15 credit for a new tire because they could not repair it. Also would not rotate because they said the tires were too low to rotate

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Featured
Victoria M Yah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Meat weight inaccuracy

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AI Highlights
  • Sticker shows 0.92 lbs (14.72 oz) for sirloin steak.
  • Actual weight is 12.8 oz (0.80 lbs), a 0.12 lb difference.
Walmart - Meat weight inaccuracy
Walmart - Meat weight inaccuracy - Image 2
Walmart - Meat weight inaccuracy - Image 3

I purchased a pack of sirloin tender steak today. The sticker states the weight is 0.92 lbs, which is 14.72 ounces.

Upon opening the package and weighing out the meat, the total weight is 12.8 ounces, which is 0.80 lbs.

0.12 lb difference? This is unacceptable, especially since you're charging by weight.

Preferred solution: Fix your inaccuracies. Groceries are already outrageous.

User's recommendation: Somehow get rich and go to a butcher?

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Tricia M Bcr

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Verified Reviewer
| map-marker New Orleans, Louisiana

Walmart has my food and money hostage!

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AI Highlights
  • Didn't receive Walmart+ order or refund; awaiting 48-hour response.
  • I'm diabetic and disabled; milk spoils before expiration.
Walmart has my food and money hostage!

Yesterday morning I made a food delivery order from Walmart+ and didn't receive my order or a refund. I'm a diabetic and I spent the last of my money to buy food; now I have nothing.

I'm supposed to wait 48 hours for their system to respond to the request to cancel the order and refund my money! I'm a handicapped disabled woman!

I'm so sick of Walmart's inability to provide quality service. And your milk always goes bad days before the expiration date!

Loss:
$110
Pros:
  • Used to be reliable
Cons:
  • Not reliable for grocery delivery

Preferred solution: Full refund

User's recommendation: Don’t depend on Walmart to deliver on anything resembling customer satisfaction.

View full review
Ida H Epz

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Verified Reviewer
| map-marker Phoenix, Arizona

Shipping delivery

AI Highlights
  • Box arrived torn and opened; I had to drag it inside.
  • This is an expensive item, and mishandling is unacceptable.
  • I must assemble it and hope it works.
Walmart - Shipping delivery
Walmart - Shipping delivery - Image 2
Walmart - Shipping delivery - Image 3

This is the condition in which my delivery arrived. No one had touched it other than myself and the delivery person.

Very expensive item. This is shameful! I had to drag it inside as the box continued to tear. I have to assemble the item.

Hoping it works! There is no excuse for mishandling a shipping order this way!

Why was the box open in the first place? I got it inside as the driver was leaving, so I know for a fact that this is the condition it was delivered in and not someone trying to steal it.

Preferred solution: Want WM to realize how their shipments are being handled.

View full review
Lone W Oic

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Verified Reviewer
| map-marker Charlotteville, New York

Ineffective Delivery Service. Constantly Cannot Find Drivers.

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AI Highlights
  • Delivery stays in preparing with no updates on driver availability.
  • Refund process has conflicting timelines and delays.

Oh, there's a heck of a lot this company could do better regarding their delivery service. Almost every single time I have done an order for delivery it just sits, with absolutely no communication from the Walmart Staff at all.

They keep it in the "preparing" phase -- they do not state they are having difficulty finding a driver, that they cannot find a driver at all -- and then, they do not message, and they do not call to ask if I want to reschedule delivery for the next day, and/or see if I can get someone to drive me to the store and pick up my order before closing due to their inability to find local delivery drivers, or their own delivery drivers in-house (as they have them), for that matter. So, constant lack of communication, constant lack of drivers of any kind, lack of conflict resolution, constant lack of problem solving -- honestly, take your pick. And this company wonders why many of their customers are disgruntled? And that's putting it mildly.

Then, this forced me to cancel my order half an hour before closing, as my over $200 order of groceries (food) wasn't going to get to me. Now, the next day, it's a back and forth, he said/she said between Walmart and my Bank regarding my refund. One says it'll be 10 days, the other 3-5 days to get my refund; [PERSON_NAME] says they have to "escalate my refund to the billing department", that the billing department "doesn't have a phone number" that I can call, that "I cannot talk to them directly"; that to get the documentation that I need to walk into a bank branch to expedite my refund so I can grocery shop today or tomorrow instead of 3-10 days from now, I have to wait 48 hours+ from the billing department for; when asking if I could talk to anyone else, they said I'm "only allowed" to talk to a "customer service manager", and I've been on hold currently while writing this review for well over 30 minutes -- so I know the manager is intentionally ignoring this call, not doing his job, and the customer service agent is no longer checking in. So just goes to show Walmart Staff do not want to do their jobs, cannot do conflict resolution, cannot problem solve, and cannot actually handle situations that come their way; and should just route you to the proper departments to have situations handled -- but no, they cannot do that because "those departments" conveniently do not have phone numbers now, and will only email you back after the "escalation processes" or whatever else process has been followed through, and that's if they see anything else "that can be done on their end", since they like to blame banks for everything, and banks like to blame Walmart for everything.

So essentially, both lie, and are not being forthcoming in this entire situation.

When all I want is my refund, my money back, and both of them to stop stealing my money and lying, cause damn, I'm tired of this crap, it gets tiring after a while. And besides, I can see through their *** ten miles away.

Loss:
$249
Pros:
  • Discounts
  • Location convenient
  • Pricing
Cons:
  • Refunds
  • Billing
  • Delivery delayed multiple times

Preferred solution: Full refund

User's recommendation: Do not use the delivery service at [GEOGRAPHIC_DATA]. Do not pay for their membership fees. Sure as heck go elsewhere. Don't believe what either Walmart or the Banks tell you. Cause chances are, they really are playing you.

View full review
1 comment
Guest

Are you leaving a generous tip? That is the biggest reason orders sit in “processing”. Only to time-out and cancel.

About

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Summary

Walmart is an American chain of discount department stores. It was founded by Sam Walton in 1962 in Rogers, Arkansas. Originally the name of the store was Walton's Five and Dime store. Nowadays the company is headquartered in Bentonville, Arkansas. The large stores specialize in discount retail. The company is the largest grocery retailer in the US. Net income of Walmart Stores, Inc. is 11,3 billion. According to the Fortune Global, Walmart is the largest public corporation in the world in terms of the revenue.
The watchword of the company is: "Save money, live better". There are Walmart stores in Mexico, the United Kingdom, Japan, Argentina, Brazil, Canada and many other countries.

Walmart reviews and complaints

Walmart is ranked 103 out of 1258 in Supermarkets and Malls category

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USA, Canada, Worldwide, Asia

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