Walmart
Reviews and Complaints

I received Walmart gift cards through rewards with Humana. I tried to use them on September 1st in your store in Knoxville, TN, on Parkside Drive.

It was 3 cards: one for $50, one for $5, and one for $25. The cashier said they were not working, so she printed a barcode and sent me to customer service. They could not get them to work and told me the host was probably down, so I would not be able to use them. I left with no merchandise that day.

I asked that a manager call me and left my contact information. No one called, and no one answered the phone at the store, so I called customer service. They told me Chris, the store manager, would call me. Instead, I received a call from someone who left a message with no name at 9:15 PM telling me to call him back.

I called back, got the front-end manager—no name again—he said it was probably his boss, Tyler. He called his boss, and it was Tyler; I never spoke with just the no-name guy as the go-between. They gave me an 800 number to call. When I called that number, they said they only handled online issues and that I needed to go back into the store to customer service.

They also said that the transaction history on all three cards showed that they were used in the Parkside Drive store on September 1st. So I drove back down on September 3rd. The loss prevention person, Sabrina, who was very nice, took my cards to the back to review the footage from the 1st. While she was gone, I just happened to run into Tyler, the manager, who I didn’t really talk to on the phone.

He looked at me after I told him who I was and that Sabrina was looking at footage and said, 'Well, gift card fraud happens all the time.' This made me feel terrible, like I did something wrong. He said he would go to the back and check for overages on that day. I waited an hour at the front of the store. Finally, Sabrina came with Tyler following; he walked right past me to the office he came out of behind customer service, leaving Sabrina to deal with me.

He seems really good at that. Sabrina was very kind and said they could find no transaction history on the first; evidently, your 800 number can. I went home and called customer service again. I told them about my experience and how rude Tyler was and filed a complaint.

Customer service told me Chris, the store manager, or a market manager would call me. I told them I did not want to talk to Tyler again, and they assured me I would not have to. Then guess who should call me but Tyler with another 800 number to call. I was out to lunch, so I just had him call back and leave me a message.

My next call will be to Humana to tell them they should not offer Walmart gift cards in their reward program. I have never had an issue with any gift cards they have sent me before.

Please don’t have Tyler contact me again; he was rude and unkind. Can someone help me get my $80 in gift cards back?

I've been a loyal Walmart customer since 2018. I do online shopping, and in stores, I visited almost every Walmart store in the New Jersey and Upstate New York region, and every time I order online or shop in-store, I either experience a bad checkout, incomplete delivery, or missing items.

When I order from the Walmart Superstore located in Secaucus, NJ, I'm very disappointed with the service I've received from this store and my online shopping experience.

Walmart is my go-to store for all my family and friends' needs. I used to recommend Walmart to everyone, but now I'm not sure if I should because there's too much foolery while shopping there or online.

Friday evening, Sept. 3, I went to the Short Pump, VA Walmart around 10:35 pm.

It has two entrances, but the one nearest where I parked was locked, lights off. I started to leave, and a customer leaving the other entrance said, 'The other door is open.' So it was. But it turned out that all the shopping carts had been neatly collected at the closed entrance, so I had a little hike to retrieve one.

It happened that I wanted to use cash instead of a credit card. The machine was confusing and user-unfriendly.

A staff associate showed me where to insert bills but then left. I realized I had walked away without part of my change and went back to retrieve it. Another staff associate saw me coming and brushed past me to talk to another customer. I complained about this to the Customer Service desk and got a 'We're sorry that happened, but we can't do anything' response.

My phone complaint to the national Customer Service line got me another unhelpful reply, but they did refer it to the store, and the store's 'Front of Store Team Coach' called me back the next day.

She was sympathetic and mentioned that there was supposed be an employee out front redirecting people to the open door. But she had nothing to offer, not even a believable assurance that the issues I had raised would be addressed. A follow-up call to the national number the next day, Sept. 8, again got me some sympathetic chat but no follow-up.

Walmart was built on the trust of little customers.

It has now become a big impersonal cash machine for its senior management and owners.

I'm GONE! AVOID,

I ordered a Keurig coffee maker but got a heated lunch box instead. Their written policy is if they send a wrong item, the customer keeps it or disposes of it. I have the screenshot to prove that. One of the humans that I spoke to replied that only applies to produce. I don't think so.

But after three hours on the phone, all humans or AI agents insisted that I had to return the lunch box to get any refund at all. Everyone adamantly insisted that no refund would be given unless I returned this ridiculous lunchbox.

Finally, after numerous conversations with online chatbots, humans, and AI agents, one AI agent figured out that I was not in a resolution pathway for buyer's remorse; rather, I was in the pathway for a solution because of a wrong item delivered. That AI agent decided to escalate my case to a higher level, but that would take 7 to 10 days before I would hear back from them. And that's with no guarantee of a refund whatsoever.

I'm still waiting with no coffee maker and a low-value lunchbox instead. I'm so unhappy. One human Customer Service Representative sent me a return label, but the return label is for the Keurig. I can't return the Keurig because I don't have it.

I also have to add that I had to randomly speak to different people because, without notice while on the phone, the call got dropped, losing all of the information I had given to one of the agents. Therefore, I had to start over with a new agent.

I can't believe that they made a mistake and they want me to fix it. And by fixing it, I mean going to the trouble of packing the lunchbox and taking it to a UPS center or the post office. They did offer to have UPS come to my building, but I live in a 43-story high-rise in the middle of Chicago, and that would mean my Receiving Room would have to manage the return, which is not right either. I will need to come back to this Consumer page and give the final results on what happened, but I don't even know how they’re going to contact me. I keep looking at my Walmart message page, but still nothing. To be fair, it's only been about four or five days since all this happened.

Nevertheless, three hours of my time to correct, or rather try to correct, their mistake is unacceptable customer service. Walmart, with such an enormous business base, I would expect you to have perfected the 100% Customer Service guarantee that you advertise.

I placed an order & a number of items weren't available. I ended up getting only a couple of things & some that weren't available were expensive, so I ended up paying the person something like a 30% tip to drive 5 miles & carry a couple of light items that fit in one bag.

If something is out of stock & you haven't chosen a substitute, yes they won't charge you for it, but if you have said you are going to leave a 10% tip (the default) it is not automatically changed to reflect the new amount. You have to do it yourself, which I don't think should be the case, anyway, and you have only 3 hours to do it. After that, your only option is to add to the tip.
Walmart has the stupidest chat bots in the history of AI, they're like cartoon-bots that can only repeat things you already know, can already read, or have already done, or suggest that they help you do something completely unrelated. All they say is "you won't be charged." If you don't make it to your account within that 3-hour window, Walmart essentially increases the percentage of the tip without your permission.

This TOTALLY *** me off.
Right now delivery is a necessary evil as my car is out of commission. But I've read Spark drivers' comments on Reddit & some of them are so entitled & nasty, & believe me, if you don't tip enough (theoretically optional) your stuff WILL be overlooked & may not be delivered at all. I don't know who does what behind the scenes, & after a couple of times having the wrong item delivered, I started not tipping until AFTER I saw whether the order was completed correctly. Well that led to the above & my being forced to go get it.

I get it. Gas, wear & tear, etc. But you can't extort people or hold their groceries hostage until you ge the tip you think you deserve when it is not based on your service. They always bring up servers in restaurants.

"If you can't afford to tip, you can't afford to go out." Wait a minute. When I go to a restaurant, I haven't had to pay a membership fee to order, on top of which I am forced to tip or my food won't be brought out. Not the same thing at all.

But yes, you will read comments from Spark drivers about spitting on people's food etc. An entitled lot.

Walmart is advertising insurance coverage for products from Allstate. The juicer was defective .

I was told I had to go through the manufacturer and third party seller for the refund and if I had a problem,[PERSON_NAME] would honor a refund. Now I am being told they have no option for a refund. Allstate has a undisclosed clause. The item has to be working for thirty days to qualify.

The Manufactures has not responded. I am out of Money have a defective product and spoiled food that should be replaced.
The order number is 200014****08148