Anonymous
map-marker Cookeville, Tennessee

Get your customer mail. My address

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Walmart - Get your customer mail. My address
In the beginning takes forever to talk to real person! The girl listen couldnt resolve! Sent me to man! Took my info that a person Matthew Gladstone has a membership with Walmart using my address! I have lived at this address for 51 years! Do not know anyone by this name! Surely Walmart should have a database! David or Barbara Linkous 756 Parkway Drive Morristown TN 37814 423-231-**** balinkous@***.com
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Juana F Wdr

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Verified Reviewer
| map-marker Greensboro, North Carolina

Damaged eggs y quebrados

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Walmart - Damaged eggs y quebrados
Yesterday I bought some 36-piece eggs and a whole box came out broken and rotten.I tried to contact customer service via email and it is not in service. What a shame if you don't have money to throw it away in the trash.
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Page G Kar

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| map-marker Laurelton, New Jersey

Another screw up

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Placed order for P/U at Howell, NJ. Got there and found that they'd transferred order to Neptune. Associate at Neptune said I want the only one. They didn't send it to any one of the 12 stores in Ocean County. They sent it to a whole other county! I'm talking take the parkway, as, tolls, traffic and time. For this Walmart offered $10 coupon code off next order over certain dollar amount. I'm done. Deleting the app now.
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Denise M Dhg

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| map-marker Yakima, Washington

Grocery pick up

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Walmart - Grocery pick up
Walmart - Grocery pick up - Image 2
I parked at 4:11 pm and have the conformation. After 4 phone calls I was transferred to customer service at 5:30pm. My groceries came out at 5:37pm. No one at pick up would help me and no one answered my first 3 calls. On the fourth phone call I was told that they could not help me and transferred me to customer service. The gentleman at customer service said he would walk down there right now and my groceries soon came out I find the wait time too long and nobody helping me solve my problem was ridiculous
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Pros:
  • Reasonable prices
Cons:
  • Alot

Preferred solution: Apology

2 comments
Guest

Waiting for over an hour to receive an online pickup is too long. I blame it on the unimportance of customer service.

Guest
reply icon Replying to comment of Guest-2544286

Blame your lazy a zz for not just walking in and picking up your own items. This could have been avoided

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Romulus Hid

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| map-marker Winter Haven, Florida

Return policy is awful

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Walmart - Return policy is awful
Walmart - Return policy is awful - Image 2

I ordered a Michael Kors purse from Walmart.com. The purse went on sale a 2 days later so I ordered another at the cheaper price.

I tried to return the original item which says I have until February 7 to return. When I started the process 2 weeks ago I given a notice stating that it was eligible for return and that I need to contact a 3rd party to return the item. Ive been trying to reach out to the email address provided and have gotten no response. Walmart will not help at all with this issue.

Please do not order from this site unless you see that the item is sold and shipped by Walmart which most are not.

Otherwise you will not be able to get a refund. Just order from Amazon to save the headache and hassle.

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User's recommendation: Just order from Amazon. I’ve never had a problem with returning any of their orders rather it’s 3rd party or not

1 comment
Guest

I will not order from 3rd party sellers because of this. The company does not monitor their complaints or issues.

I had to dispute the transaction with the credit card company to get my money back. I never received the item and the 3rd party vendor would not respond to me

Tracy M Mmy

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Ordering Nightmare

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Walmart - Ordering Nightmare
Walmart - Ordering Nightmare - Image 2

I am a Walmart + member. For the fourth order in a row i have been unable to place my order without having to remove my payment methods, sign out of the app, clear my cache, delete the app, and start all over again.

The last order i placed i had to use Paypal which doesnt allow use of my EBT for food and cash.

When placing my order i get a message stating Your payment couldnt be authorized please use a different payment method. At the same time i get a text from my credit card company saying the purchase was approved (screenshot attached). I then used my bank debit card and got the same message but the charge stayed on my account. The credit card company did not charge because order was not placed (screenshot attached).

Customer service told me to call my financial institution.

They showed me the approved charges taken from my account and the charges credited back to my account when order couldnt be placed. I have wasted almost two hours an order for the last four orders. I dont remember how two of the orders were eventually placed but one time the customer service agent asked for my EBT pin and went in and fixed the problem (please DO NOT cause any problems for this agent as im sure it goes against company policy). The last order as previously stated was paid by my Paypal account which used cash needed for utility bill.

I am unable to place an order this morning. I spoke with customer service and completely lost my temper and cussed out the agent because of my frustration with Walmart. I would probably be best off canceling my Walmart+ membership and requesting a refund which i hope you honor. No way should any customer have to go through this every order placed.

I will leave my cart hoping you place my order but doubt it will happen.

i dont see how to add attachments so i will send another email from my Yahoo account. Please do what you can so others dont have to deal with this.

Tracy Mclaughlin

(925) 833-****

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Preferred solution: Fix the problem so i can order now as easily as i have for the last few years. I love everything about being a Walmart+ member and would like to have the problem fixedl.

Waleah T

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Verified Reviewer
| map-marker Brooklyn Park, Minnesota

Check your bag of salad

Walmart - Check your bag of salad
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Walmart - Check your bag of salad - Image 3
Walmart - Check your bag of salad - Image 4
Walmart - Check your bag of salad - Image 5
Big bag of marketside salad expires 4/21/24. Got it on 4/12 and opened it on 4/14. It was wet and withered. Plus had the hard bottom piece in the bag. That's what made the weight. Wasted money in the garbage.
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Loss:
$4

Preferred solution: Apology

User's recommendation: Check before buying

Linda C Eap

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| map-marker Avondale, Arizona

Missing items

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Walmart - Missing items
Walmart - Missing items - Image 2
Walmart - Missing items - Image 3
Walmart - Missing items - Image 4

I was trying to look for an email to send proof of the missing packages for January 12th 2023 I had asked multiple times do not leave packages on my front porch knock at my door my front door faces the main road in Avondale which is North Richfield Road anybody walking down this road can pick up anyone's packages not only I bet several of the residents has complained to the local deliveries online deliveries that are items are being stolen when you go on the Walmart on the website it states you can chat you cannot chat to a computer It's not a human and it asks us the same questions over so where is that getting me wasted my time. My packages are gone I will light store credit so I can purchase them again

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Loss:
$60
Cons:
  • Bad delivery

Preferred solution: They can either give me a refund or store credit so I can purchase these items again

User's recommendation: Make sure you request that if they're going to drop your packages in front of your front door that they knock and let you know that they're there

1 comment
Guest

You need to be filing police reports if your items are being stolen. Your front door is definitely not easily accessible without arousing suspicion. In fact, if someone is gaining access up to your front door while you are inside, you should be concerned for your personal safety.

Pianoman

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| map-marker Bentonville, Arkansas

Scam order/non delivery of merchandise

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Walmart - Scam order/non delivery of merchandise
Walmart - Scam order/non delivery of merchandise - Image 2
Walmart - Scam order/non delivery of merchandise - Image 3
Walmart - Scam order/non delivery of merchandise - Image 4

I received a delivery yesterday supposed to be Reese's Peanut Butter Cups (2 Count),, but all I got delivered was a 4x5 inch flat envelope package that had a note in it that said "thank you for your purchase" (see attachments). I did a Google search of the address on the envelope and found it was out in the middle of nowhere in Virginia and a Asian restaurant.

I believe it was a scam committed on me by Walmart vendor/merchant. I am requesting a refund of the full purchase price since i have not received the merchandise I ordered. I spoke with someone at Walmart yesterday supposedly who work in the "missing or not received items" department.

They said I would get a refund back to the payment source "And" I would receive a confirmation email, but as of today's date "December 16, 2023", I have not received a refund or an email confirmation of the refund.

I am requesting a refund for the total price of $30.69. I will be submitting bad reviews along with the attachments on different venues about my experience with doing business with Walmart, disgraceful that Walmart would do business with a Chinese company that scams its customers.

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Loss:
$31
Cons:
  • Shipping not up to par
  • Scammed
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Beware of online merchants/vendors for ripoffs..

1 comment
Guest

File a complaint with the BBB

Neeraj N Dzw

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Verified Reviewer
| map-marker Bentonville, Arkansas

Issues to withdraw money from Walmart account to trust wallet

Hi my name is Neeraj and my employee ID is 245710.I just starting my work with Walmart global tech last few days.I my trainer is Richard jardim and my mentor is Liam.Its task completion job where I have to promote the Walmart products online for which I get commission for that.I paid 2000cad for premium task completion.I add money on my trust wallet and complete the task for that I got commission and the money received 2500 usdt.Than I was trying to withdraw money from my Walmart account to trust wallet but unfortunately I didn't put my documents for verification on my Walmart account.Customer service agent ask me to put my documents for verification.I submit my documents and trying to withdraw money to my trust wallet.I was withdrawing 2598usdt and because of huge amount they put it on bail address varification and asking to maintain the same amounts in my trust wallet.When everything happened from my account than they can ask me for bail varification.Now i don't have money and the customer service is not releasing money without varification.Now please tell me how i submit this much amount.

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Loss:
$3000

Preferred solution: Full refund

1 comment
Guest

This sounds like a job scam. If you live in the US, it needs to be reported to the FCC.

Michael H Vqx

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Verified Buyer
| map-marker Yaapeet, Victoria

Store visit

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Walmart - Store visit
Visited Turkey Lake Road Walmart in Orlando and bought a whole shopping cart of items for $67.70. Great Value brand is the very best. Made by national companies. I know Supertech 0W 20W oil is made by Mobil and Exxon. Marlena, the front-end lead, was great. So was the African American female with the aqua headscarf. Wonderful. Compliments to the Store Manager. You have it all.
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Pros:
  • Great employees
Cons:
  • Impossible to use surveys

Preferred solution: Nothing. Maybe a mop 25 gift card fir the three hours I spent in it

User's recommendation: Shop Walmart. Saves you lots of money and great merchandise

Lori M Mjv

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Walmart has cancelled 16 orders!

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Original review Jun 12, 2024
I have shopped almost solely at Walmart for 7 years, and I spend a LOT of money. I am trying to escape a stalker with my kids. He found us and stole my cards, DL, keys. My BFF let me use her credit card so I could place an emergency order at Walmart. Walmart cancelled my order. I got a new card, but they have cancelled 16 orders of mine as I try to escape and build a new life. I've called and called to no avail! I'm disabled and can't just walk into their store! Thank you to Target, my new store, for being there for me.
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User's recommendation: Shop elsewhere.

2 comments
Guest

Wow the drama. Get your life together... Going to Target, Walmart will never miss you and your foolishness.

Guest

It's a shame the way they treated you by cancelling your orders. Companies need to be more sympathetic towards customers in extenuating circumstances. They worry too much about the money.

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Stephanie T Jkq

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Verified Reviewer
| map-marker Cairns, Queensland

When ordering on line product states it’s available and when you don’t want the substitute they will not refund your money for five to seven business days. Very disappointed

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I also informed them that they advertise no minimum limit on orders. However, if you don't order over 35 dollars, they charge you 7 dollars. That's far from free delivery, especially since that's why I joined the Walmart Plus membership. I'm very unsatisfied with my service and do not intend to continue this service. I've been waiting over a week for money that was taken immediately. Since I had no control over it saying it's available and then not being so, I don't mind replacing. But, if I can't because it's not an option, I expect my money back as fast as they take it!
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Loss:
$17
Cons:
  • Lies and deceit

Preferred solution: Full refund

User's recommendation: Don’t join it’s a rip off

1 comment
Guest

The problem with the money is mostly the bank. Walmart has control over how fast they put in for the purchase to be refunded but not how fast you see the refund on your end.

The credit card company and the bank have control over that. Once Walmart says were releasing the funds back to the customer, the bank/cc card company decides how fast you see the money credited to your account. Could be 3 BD, or 10.

I do not say I *** their behavior but that is how financial institutions are. They take the money faster than you get it back

Michael B Vwc

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Returning the laptop

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Walmart - Returning the laptop
The laptop dose not work at all the charger dose not charge battery dose not work screen dose not work
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Loss:
$320
Pros:
  • It a good computer
Cons:
  • Dose not work

Preferred solution: Full refund

1 comment
Guest

If you purchased it 15 days ago, you can return it unless you bought it around the christmas holiday, which extends the return period to January 31st. If not, you will have to go through the computer company's warranty hotline. I went through it and you have to do it when you have a lot of time because you will be on the phone with them for at least 30 minutes.

lucy g Uuz

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| map-marker Albuquerque, New Mexico

The electrical cord started smelling like burnt plastic and it was very hot to the touch when I tried to unplug it and I just bought it

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Walmart - The electrical cord started smelling like burnt plastic and it was very hot to...
Walmart - The electrical cord started smelling like burnt plastic and it was... - Image 2
Walmart - The electrical cord started smelling like burnt plastic and it was... - Image 3
I just bought this little fireplace heater. I was so excited I brought it home plugged it in and I started smelling burnt plastic and burnt electrical so I immediately tried to unplug it but it was so hot. I couldnt unplug it I had to go get gloves on.I just bought this little fireplace heater. I was so excited I brought it home plugged it in and I started smelling burnt plastic and burnt electrical so I immediately tried to unplug it but it was so hot. I couldnt unplug it I had to go get gloves on.
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