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Customer service
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Update by user May 20, 2017

The staff and assistant manager are great! The customer service operator at the 1800 NUMBER HOWEVER IS RUDE , she hung up on me when i told her i didnt understand something .

she was very abrupt. This was NOT the customer service at the store, I don't want any confusion.

Original review posted by user May 19, 2017

Two weeks ago I purchased 1 bag of frozen chicken breast and 2 bags of frozen tyson grilled chicken . came home (10 min drive) and it went into freezer.I opened a bag this past weekened it was rotten.

I put back in my freezer to bring back, however I had cancer surgery on 15th. Family brought it back today due to other 2 bags were rotten as well. The manager was great , for she exchanged the 3 bags no issues. Once the truck door was closed , there was a rotten chicken smell....all 3 bags rotten.

It was brought back inside walmart, you could smell it threw the bags. Manager said to call customer service and give the order number for reimbursement.

I called she said she could not refund because its passed 7 days and could give me a promo 10 dollar credit and hung up on me. Im still shocked.

Product or Service Mentioned: Tyson Foods Chicken.

Reason of review: Bad quality.

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Iwill never shop at Wallmart Mexico again....Customer service is a disgrace. long lines of shoppers ignored when only 2 or 3 checkout stands are add insult to injury the women cashiers are slow, slow, distant and deliberately lazy.

They treat American customers with disdain. Bunch of uniformed employees ignore customer questions and simple directional inquiries. Sneer or laugh and continue to stand about chit-chatting amongst themselves. Yes, they sell filthy, smelly, rotten chicken.

And Lord knows what else is unhealthy, passed date, and sickening there. Shame on you Wallmart.


I too have bought chicken at Wallmart in Mexico and when I thawed it, it smelled rotten 5 times. Customer service at Wallmart is a joke.

There are uniformed employees who stand around and chit-chat but when one asks a question, one is either ignored or response is "No se" or "I don't know" and they ignore American customers.

I do not shop at Mexico Wallmart anymore. They sell American diseased, rotten food.

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