I am so disgusted at the quality of employees at my local Stuttgart, AR Walmart supercenter in the last couple of years.
This afternoon, I came in to make 2 purchases. The first one was 2 items my mother asked me to pick up and bring to her, and the rest was a shopping cart partially full of my groceries. On the first transaction, I handed the cashier 4 dollars and I was going to pay the rest on my bank card. She typed in .40 cents and said "Oops." I was smiling because I worked there for 5 years and I understood, but before I could say anything, she put her hand up in my face and said, "I know how to count, I got this. Thank you." Naturally, the smile left my face and I could not stop myself. I said, "You're welcome," and after I saw that she had corrected the currency, I slid my bank card. She then started in with "No, no I'm not. Hold on, let me make..." and she stopped talking. I asked her if I needed to push cancel and try my card again, and she said, "You can't read my mind."
OBVIOUSLY, I can't...that's why I was going by what she said. I told her, "You said hold on, so I wanted to make sure everything was fine before I entered my card in." Then she said, "You don't have to answer everything I say."
That's when I started to take my groceries off the conveyer belt and put them back in the buggy. I told her I didn't want to give any more of my money to her, and the only reason I would be completing that transaction was because it wasn't for me. She then smiled and said, "Oh, you don't want it? I'll take your buggy then."
I asked her for my receipt, which had printed, and she told me I was going to have to wait until she handed it to me.
I really don't appreciate that sort of behavior. When I was a CSM, I wouldn't have tolerated it. I called and spoke to management, and thankfully for me, I still have a few friends that worked there when I did that are going to make sure this gets handled and the tape where she put her hand in my face reviewed.
If it weren't for the few associates that are still there from when I worked there, I wouldn't go back.
Product or Service Mentioned: Walmart Cashier.