I have experienced MANY problems at Walmart Brea in regards to price matching so I have stopped shopping there, even though I live 5 minutes away, and do all my price matching grocery shopping at Walmart Fullerton, which is 20 minutes away. I have done this for the past year and have had NO problems at Fullerton. My shopping there is a breeze, peaceful and just plain nice.
Today, 1/14/14, I didn't feel like driving to Fullerton so I decided to give Walmart Brea a try, shouldn't be that bad, right? Wrong!!!
The gentleman cashier helping me had a question about something so he called the front end manager over, didn't catch her name but she is an older African American women who has helped me in the past and is very condescending. She immediately told me the ad must be followed exactly.....as I am aware of but I told her I grabbed the smallest size on the shelf so I was unaware there was an even smaller size, I apologized. We came to the next item and there was an issue with that. She just began to nitpick at each and every item, even though I followed the ads correctly.....i.e. ad stated 7-16 oz for Birdseye Frozen vegetables. The bag I had was 12 oz but she said, it didn't match. I had to inform her 12 oz was in between 7 and 16 oz and it DID qualify.
I had already apologized to the customer behind me because it was obviously taking a long time. She smiled and didn't seem to bothered. However, when the manager came over, she said to me that the lady behind me was getting bothered for having to wait and of course that lit the customers fire under her. She moved lines and then she went and complained to the manager and the customer and manager were talking about it and watching me and the cashier, clearly annoyed.
I don't know what Walmart Brea has against price match shoppers but it is CLEARLY evident that they do not like being bothered by us and it is CLEARLY evident by their rude remarks, attitude and tone. I experience EVERY single time I go there, yet I keep going back, hoping to have a different experience, but I don't.
I have read your policy. I don't need to bring in my ad, but I do, to make it easier for the cashier. I follow the ad and when I make a mistake, I apologize and correct it. I don't appreciate being made to feel like I'm trying to "cheat" Walmart.
The last time I had an issue here at Brea Walmart, a manager by the name of Donna called me and assured me it wouldn't happen again. Well Donna, your employees are still giving price match shoppers a hard time.
I will say that the manager I dealt with today, did give me the price match deals, even though the ounce of the items I got did not match what was in the ad, but that was only because she had a semi-rant saying, "I'm not voiding all this out. You have too much stuff to void all this out, just for that. I'm not voiding it out. Just give it to her. Well, you got it for that price. Just give it to her for that price. I'm not voiding it all out for that." Very professional!!
I will not be doing my price matching grocery shopping at Brea anymore. I've said that in the past but I'm done giving Brea chances. They clearly can't get their act together and give halfway decent customer service.
Product or Service Mentioned: Walmart Cashier.