I was recently hired by the WalMart Corporation. I received a phone call on a Friday by a person named Angela.
She asked me if I could come in for an interview on Monday at noon. I secured the slot and made arrangements with my Full Time Employer. When I arrived, several individuals were ahead of me who's stated they had been there for over 3 hours. I made sure I informed Angela that I had a doctor's appointment for 2 p.m.
and she assured me I would not be held for more than an hour. At 1:45 p.m. I became nervous and had not planned on being there for nearly 3hours. Angela stated I could come back after my appointment.
I arrived back around 2:30p.m. and waited another 3 hours. It was explained that they were conducting 1st and 2nd interviews the same day which is why it was taking so long. Two young ladies interviewed me and advised they were very pleased with my attitude and thought I would be a great fit.
I was hired to work in Apparel. The next step was to speak with Assistant Store Manager, Mike who was by far one of the most pleasant and gentle people I have ever encountered. I explained to him that my availability has changed because I had secured other employment and he PROMISED me that I would not be penalized for that. He stated I only needed to inform them what my availability was and they would be more than happy to accommodate me.
My final step was to speak with a person by the name of Rita. Rita was very stern, short, and unpleasant. I tried to explain my scheduling dilemma and that I only needed to change one day. She told me there is no way possible they could do that and that I was hired under the pretenses of what I entered.
I tried to explain that Mike stated it would NOT be a problem. Her next sentence was not only demeaning but it was condescending, rude, and aggressive. She stated, "I outrank Mike. He has no seniority over me".
I WAS APPAULED!! What she failed to realize is that I, too have a professional job and I am in the field of customer service and employment. I was not there to measure who outranks who and I felt highly offended that she offered that information. I shook her hand and left.
However, I was not satisfied. I allotted an entire day to interview for this job, only to be disrespected, put down, and not accommodated. I asked for the Store Manager and waited another hour. His name was John Watson.
I expressed my complaint and asked him if it is the policy of WalMart to not be understanding to people's schedules upon hiring. I told him that not only am I an applicant, but I am a customer and Rita's comments were offensive. All I wanted was a job and to change one day!! John wrote down my name and number and promised to call me, after telling me it's people with my drive that he wants to work with.
That was 3 weeks ago. I still have not heard from John.
This experience makes me never want to shop at WalMart again and it makes me want to spread the news of how horrible the hiring process is. WalMart, 70810 Burbank DR Baton Rouge, La
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.
Monetary Loss: $113.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Management, Service.