Their careless bakery staff ruined my surprise gender reveal party for me when I picked up a cake I had ordered directly from their display catalog at the counter and they labeled the top lid of the cake with what COLOR the inside filling was! There I was, waiting to find out what the gender of my baby was, having a party with 20 of my closest family and friends coming that day, only wanting to find out the surprise with them- and WALMART ruined it by being so careless and inconsiderate!
How could you not see that label!? I saw it in 3 seconds. It went thru at least two different employees and no one thought to take the label off? I stood there and cried .
Some assistant manager said there's nithing he could do, it's protocol to label all cakes with the filling- I Said it doesn't take a rocket scientist to see that this is a gender reveal cake from Your very own display!!! Why woukd you hand write Pink under inside filling on the top lid for anyone to see??? It is inexcusable, unforgiving, and I will never forget this huge tragic mistake. Everything was ruined.
So disappointing. Will never be back.
Reason of review: Mis labeling ruined the surprise.
Preferred solution: Let the company propose a solution.
Walmart Cons: Carelessness of employees, Poor customer service, Blame of others for their mistake, No follow up from management, Poor hiring process for certain skills required.