Went there for my first time and was almost done shopping when I saw a big sign that said "Chips Ahoy Cookies - Was $2.56 Now $1.98" with a large arrow pointing to it on the shelf. I like those cookies and thought why not so I put one in my cart since it was on sale (would not have bought it at the regular price).
I was in a hurry and assumed this would scan at the sale price, bit when I later looked at my receipt I found that it rang up at the $2.56 price. I then called the store and spoke to the manager who scanned several of these and found that they all rang up at the non-sale price of $2.56. I simply asked for a refund to my credit card and thought that would be the end of it. Instead, I was told that this cannot be done unless I am there in person.
I stated that I do not live in the area, have a long trip to get there, and is there any other way I can get the refund? At this point it wasn't so much the principal, but the principle of the situation. I was just cheated, this was confirmed, and Walmart was not giving me back my money! I then called 1-800-WALMART (the corporate office) and was told by recording (very impersonal) that all lines are busy and to call back later.
Yeah, probably from others who were cheated and complaining. I tried three times and got the machine each time. Finally, I called WMETHIC and made an Ethics complaint. They gave me a reference number and told me to call back in about a week.
I will do that and if this is not resolved I will file a complaint with the Better Business Bureau and others as needed. I TRUSTED Walmart and they cheated me. I am a longtime, frequent customer and now I might not shop there again. Let's see how they un-cheat a good customer.
I checked the rest of my receipt and it seemed to be correct. It makes me wonder how many other times I was cheated and didn't notice, and how many other customers have been and still are being cheated and don't notice. Seems to be a trend these days - and I, for one, now hold every company accountable. I recently received an apology letter from one such company investigating its own practices.
If you feel cheated, I urge you to contact the company and if you don't like how they handle it go to an independent outside third party agency like the government and file a complaint for all to view. This is Walmart's own Ethics department - and their goal is to protect Walmart, not the customer. I will give them one chance. As it is, I'm complaining on Pissed Consumer to alert and warn others.
Be warned about Walmart.
I think they are not doing well to have to resort to this trickery. I also thought they were above this low level of customer service, but guess not!
Product or Service Mentioned: Chips Ahoy Cookies.
Reason of review: Pricing issue.
Preferred solution: Full refund.
I didn't like: Returns policy after 25 percent overcharge verified by manager.